A 30-minute remote diagnostic from the UK confirms whether your fault is a configuration fix (I can do it during the call) or needs a CEC-accredited installer (I write the spec for them). Free to enquire — A$180 (£95) only if I fix it remotely. No fix, no fee.
Book your remote diagnosticHow remote diagnostics workOur 3 year old GivEnergy batteries froze. They were showing 0% on the app, but they were fully charged. Some how Ron took over our inverter and remotely cured the problem. We live in King’s Lynn, he is in Leeds I believe. Very grateful.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
I had a red status light on my GivEnergy battery pack and Ron at Solar Tech Support was a great help resolving the problem. He was able to do a remote diagnosis of the invertor BMS firmware and hardware and gave very quick practical and professional support. Thanks Rob
Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing 2nd hand replacement. It may be that a fix becomes available over the summer which would make a lot of GivEnergy customers happy (Again)
Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.
Amazing support, went out of his way to help try and get us back up and running
Both GivEnergy entities are in administration. GivEnergy Ltd (the UK manufacturer) appointed administrators on 9 April 2026. GivEnergy Australia Pty Ltd (ACN 671 831 584) appointed its own Australian administrators six days later, on 15 April 2026, with the notice published on the ASIC register. (For the UK side of the same event, see our UK GivEnergy administration page.)
What this means in plain terms: the company that made your battery is gone in the UK, and the local Australian entity that sold and warranted it is gone too. There is currently no GivEnergy-employed support team operating in Australia, and there has not been since mid-April.
There is one important survivor — GivEnergy Software Ltd, the separate company that runs the cloud and the GivEnergy app. That company was not included in either administration and is still trading. From May 2026 it has been transitioning to a paid cloud model. For you in Australia, that means your app and the data flowing through it keep working the same way they did last week.
Yes. The battery and inverter hardware operate independently of the manufacturer's existence. The BMS, the cell chemistry, the inverter firmware that's already on the unit — all of it keeps doing what it was doing on the day before the administration was announced.
Your system charges on solar surplus, discharges to cover loads, exports to the grid (if your DNSP setting allows), and answers the app when you check it. None of that depends on a server in Stoke-on-Trent staying online.
What you have lost is future support: no warranty replacements, no firmware updates from a manufacturer team, no new commissioning options. The hardware that's installed now is the hardware you have.
Yes. The GivEnergy app and the givenergy.cloud portal are run by GivEnergy Software Ltd, which is a separate legal entity from the manufacturer and the Australian distributor. Software Ltd was not part of either administration.
From May 2026, Software Ltd has been moving to a paid cloud model. Existing accounts continue to function. If you log in today from Sydney, Melbourne or Perth, you see the same data you saw in March.
The risk you should plan for: if you fall behind on the paid-cloud subscription when that becomes mandatory, you may lose remote app access. The local Modbus communication between your inverter and your phone (when on the same Wi-Fi) is unaffected.
The manufacturer warranty is effectively gone. CB Business Recovery, the UK administrator, has confirmed it will not be honouring further GivEnergy Ltd hardware warranties. The Australian administrator inherits the equivalent position locally — your warranty rights against GivEnergy Australia Pty Ltd are now an unsecured creditor claim.
Under Australian Consumer Law, the picture is slightly different. ACL consumer guarantees ("acceptable quality", "fit for purpose", "due care and skill") attach to the original supplier and apply for a reasonable period — typically longer than the manufacturer's stated warranty. If your installer is still in business, that's the right party to raise an ACL claim against, not GivEnergy directly.
What I'd actually do as an owner today: (1) lodge a creditor proof-of-debt with the AU administrator to preserve your position; (2) ask your installer in writing about ACL consumer-guarantee remedies; (3) plan for the practical reality that any future fix is out-of-warranty paid work.
An Australian GivEnergy install isn't a rebadged UK unit. The grid-code firmware is set to one of three Australian regional groups, the inverter has a hardware Demand Response Mode (DRM) port that UK units don't, and the over-voltage / volt-watt / volt-var setpoints differ from UK G98/G99 by enough to matter when you're diagnosing a fault.
The product range was also Australia-specific. The Humber Collection is a 3-phase 11 kW continuous system that scales to 81.6 kWh. The Trent Collection is single-phase, scaling to 47.5 kWh. The 13.5 kWh All In One was sold alongside both. These collections launched in May 2025 to coincide with the federal Cheaper Home Batteries Program — many of you reading this received one in the first wave of CHBP installs.
| Regional group | Networks | Where |
|---|---|---|
| Australia A | Ausgrid, Energex, AusNet, SA Power Networks, Endeavour, Essential, Evoenergy, CitiPower, Powercor, Jemena, United Energy | Most of the NEM — NSW, VIC, QLD, SA, ACT |
| Australia B | Western Power | SWIS — south-west Western Australia |
| Australia C | Horizon Power, TasNetworks | Tasmania, isolated WA, remote networks |
If you're getting an over-voltage trip code, the resolution path runs through your DNSP — Energex if you're in Brisbane, Ausgrid if you're in Sydney, Western Power if you're in Perth — and the voltage limit isn't the UK 253 V hard ceiling. It's whichever Australia-A / B / C setpoint your inverter was commissioned to.
The other AU-specific failure point UK technicians don't see is the DRM RJ45 port. AS/NZS 4777.2 requires the inverter to accept demand-response signals via a physical pin-short (typically pins 5–6). If the cable is wired wrong or unterminated, you get DRM0 (disconnect) firing intermittently and the customer wondering why the inverter keeps dropping out at 2pm.
These are the recurring patterns from orphaned GivEnergy diagnostics this month — UK and Australia combined. The fault mechanism is the same; only the resolution path varies by jurisdiction.
Most common single symptom right now. Caused by failed firmware updates, BMS comms timeouts, or charge-cycle imbalance. Often recoverable by a controlled power-cycle and an on-app re-pair. See our GivEnergy red status light page for the full diagnostic.
CAN-bus comms between battery modules drops. Symptom: app shows 0% or stale SoC. Often a single failed module rather than a system-wide fault — diagnosable from the event log via the app. See battery not charging for the full UK diagnostic.
Inverter trips when local grid voltage exceeds the Australia-A/B/C ceiling. In Australia this typically routes to the DNSP for a voltage check — most DNSPs will investigate without charge. Common around 2–4pm on sunny days in PV-saturated suburbs.
Anti-islanding logic disconnects EPS during the grid-loss test. Common on Humber units where the backup load contactor was wired but never commissioned. Often a configuration fix, not a hardware fault. See click of death if the BMS audibly clicks during the fault.
Wi-Fi dongle disconnected or cloud-account token expired. The hardware is fine; the cloud bridge dropped. See portal offline for the recovery procedure — fixable from your end without an engineer in most cases.
A power-cycle clears about half the post-firmware-update faults I see. It is safe to do yourself if you follow the order. Do not flip breakers randomly — the LV-DC-side sequence matters for the BMS.
Open your GivEnergy app. Note the battery SoC and any active fault codes. Screenshot the event log if you can see it.
At the inverter, switch off the AC isolator (the breaker between inverter and your switchboard) first. Wait 10 seconds.
Switch off the DC isolator between inverter and PV array. Wait 10 seconds. The inverter LCD should now be blank.
At the battery, switch off the BMS isolator switch (top of unit on Humber, side on All-In-One). Wait 60 seconds — the BMS internal capacitors need time to drain.
Power back on in reverse order: BMS → DC → AC. Wait for the inverter LCD to complete its boot sequence (typically 60–90 seconds). The app should reconnect within 2–3 minutes.
If you are not confident around the inverter — and there is no shame in not being — stop at step 1 and book a remote diagnostic. I can walk you through it on a video call.
A handful of Australian solar installers that specialised in GivEnergy have shut down or stopped responding since the administration. If you are in that position, here is the order I would work through.
1. Gather your paperwork. Pull the original quote, the CEC accreditation number of the install company, the inverter and battery serial numbers, the commissioning certificate, and any DNSP application reference. You'll need these for any follow-up.
2. Find your DNSP-recorded installer. Your DNSP holds the installer's CEC accreditation against your connection record. Even if the company is gone, the individual installer may still hold accreditation and trade under a new name.
3. Lodge an ACL consumer-guarantee complaint if needed. Australian Consumer Law guarantees of acceptable quality and fitness for purpose attach to the supplier and follow them personally if they trade under a new entity. Your state's Fair Trading office is the first step.
4. Book a remote diagnostic. Once you know what you have, an independent diagnostic confirms whether your system needs hardware work (requiring a new CEC-accredited installer to physically visit) or whether it's a configuration / firmware fix you can do yourself with a video call.
Yes. Amber Electric's GivEnergy VPP integration runs through the GivEnergy API. The API is operated by GivEnergy Software Ltd, which is the still-trading entity. Existing Amber enrolments continue to function and pay out as normal.
If you want to enrol a new GivEnergy system in Amber's VPP today, Amber's help-centre process still works — but you should be aware that any future API changes by Software Ltd (as it moves to paid cloud) could change the integration. Worth watching but not worth panicking about.
For the equivalent Octopus Energy and Energex DRED integrations: same story. API-based, still working.
Yes — for diagnostic and configuration work. No — for anything that needs hands inside the inverter. The clean line is: anything that runs through the app, the cloud API, or your monitoring data, I can do remotely from Yorkshire. Anything that needs the cover off the unit needs a CEC-accredited installer in Australia.
When the work is split — diagnostic from me, physical from your local sparky — I write the engineer report so your local CEC installer has a clear specification to work to. That's usually faster and cheaper than two callouts.
UK timezone, AU evening. A typical AU diagnostic finishes inside a single 30-minute session — usually scheduled around 7–9pm AEST/AEDT, which is morning my time.
Send me your GivEnergy app login or read-only API access plus the symptom in a sentence. I review your event log before the call.
We walk through the inverter LCD, screenshot the relevant settings, and I confirm the diagnosis on screen with you.
If the fix is in the app or portal, I do it during the call. If it needs a CEC-accredited installer, I draft the spec.
PDF in your inbox: the diagnosis, the fix, the parts list (if relevant), and a specification your local installer can quote against.
Prices shown in AUD are indicative based on a 1.86 GBP/AUD rate as at May 2026. You'll be billed in GBP through Stripe; your card provider applies its own FX rate. There's no GST charged today — Solar Tech Support is below the A$75,000 non-resident GST threshold. If we cross it, the price page will say so.
Fault diagnosed in 30 minutes, written report included. A$180 (£95) only if I fix it remotely — nothing if I can't. No fix, no fee.
Independent written report — diagnosis, fix specification, parts list. Suitable for your DNSP, insurer, or CEC installer to quote against.
For context: a typical Australian electrician callout fee alone is A$150–A$250 before any diagnostic time. A remote diagnostic from me is free to begin — you only pay the A$180 (£95) if I actually fix it.
I'm Ronald Vitova. I studied MEng Electronic Engineering at the University of York. I've spent 15+ years on solar PV and battery storage systems and run Solar Tech Support from Yorkshire in the UK. Since the GivEnergy administration on 9 April I've been the most active independent voice publishing technical guidance and diagnostics for orphaned GivEnergy owners — the UK Search Console data tells me my pages are now the default rank for most "givenergy + problem" searches in the UK.
I'm not pretending to be Australian. I'm based in Yorkshire and I work UK hours. That happens to overlap nicely with Australian evenings — when most homeowners are actually home to look at their inverter LCD with me. If you want a UK engineer with serious GivEnergy diagnostic depth at the other end of a video call, I'm one of very few options globally for that right now.
If we need physical work in Australia, I refer to a CEC-accredited installer and write the spec for them. I have no commercial relationship with any AU installer — independent advice means independent.
Free 30-minute remote diagnostic — A$180 (£95) only if I fix it. No fix, no fee. Written engineer report delivered the same day. Scheduled in your evening — Sydney, Melbourne, Brisbane, Perth or anywhere else.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £95 if we fix it, free if we don’t.
We use cookies to measure traffic and improve our ads — including sharing limited, hashed details with Meta (Facebook) and Google to measure ad performance. Accept, or decline for essential cookies only. Privacy policy