Ron made more sense in 20 mins than our installer has done over the last 12 months There is a jungle out there and you need someone like Ron to give a comprehensive overview and solution
David · May 2026
Green Energy Together (GET UK) has gone into liquidation —
Here's how to keep your system running
Green Energy Together — GET UK — was the main contractor for the Solar Together council bulk-buy schemes, fitting solar and batteries on thousands of homes across London, Devon and beyond. After deposit and service failures it lost its scheme accreditation in March 2023 and was wound up by the courts in July 2023, so there is no longer a company to call. Your system is almost certainly fine — here is how to take it over, sort any faults, and chase a deposit if you are owed one.
- Solar + battery systems · every common scheme brand
- Manufacturer warranties often survive · we confirm what's claimable
- Independent · Yorkshire-based · remote help nationwide
Former GET UK customer?
We're an independent solar engineer based in Yorkshire. We take over orphaned GET UK and Solar Together systems — diagnosing faults, sorting battery and inverter settings, recovering monitoring and paperwork, and checking what warranty is still claimable. Remote help nationwide; on-site across Yorkshire.
Free remote diagnosticSystem recoveryIndependent — not affiliated with Green Energy Together, GET UK, Solar Together, or iChoosr.
Absolutely amazing service. Ive had a couple of issues with my Givenergy system and couldn't manage to get in touch with Givenergy after they went bust. So I was searching on Google and came across Rons number. I sent Ron a WhatsApp message and got a prompt reply and he resolved the problem I had with my system. I can't recommend Ron enough its not often you get such a good service in this day and age. If you are experiencing issues with your solar system Ron is the man to contact.
michael fairhurst · Jul 2026 Trustpilot
Contacted Solar Tech Support in desperation. After explaining the issues I had with my system a diagnosis was made and a solution proposed. Fantastic service, even contacted a manufacturer to arrange replacement parts for me. Great communications, explained all they were doing and what I had to do, clearly and precisly. Followed up to confirm all was ok. Excellent service.
Mr Machin · May 2026
Contacted Solar Tech about my Givenergy battery storage system that wasn't working. Battery status was "idle". Given the company Givenergy had gone bust, I need independent quality technical help. Very patient and clearly very knowledgeable about battery systems Ron diagnosed possible issues and suggested several possible remedies. Worked our way through them and fortunately it began to work. The fault was very specific and only an experienced engineer would have thought to check. Suffice to say I'll be back if I need independent support again. Lastly you only pay if there is a solution. Outstanding.
Mr P · Jun 2026
Prompt and useful support regarding my Sunsynk system lack of performance. Ronald simplified the technical issues to make them understandable. Many thanks, looking forward to follow up.
Patrick Keenan · May 2026
I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!
Philip · Apr 2026
Timeline
What happened to Green Energy Together (GET UK)
GET UK grew into the main installer for the council-backed Solar Together bulk-buy schemes, putting solar panels and batteries on thousands of homes. After a wave of deposit and service complaints it lost its scheme accreditation in early 2023 and was wound up by the courts a few months later. This is the public record from Companies House and the press.
Public record — Companies House & press
2015–2019
Incorporated, formerly Solarplicity Service Limited
Company 09750103 was incorporated on 26 August 2015 and was previously named Solarplicity Service Limited — part of the wider Solarplicity group. It later traded as Green Energy Together / GET UK from a Norwich registered office, moving into domestic solar and battery installation.
2018–2022
The main Solar Together contractor
GET UK became a lead contractor for the iChoosr-run Solar Together / Switch Together schemes — council and Mayor-backed bulk-buy programmes including Solar Together London and Solar Together Devon — fitting solar and battery systems on thousands of homes.
Mar 2023
Suspended — deposits and service failures
After hundreds of customers reported missed appointments, poor service, and deposits taken but not refunded, GET UK was suspended from the scheme and lost its trade-body accreditation. The Mayor of London's office stepped in to help affected London customers move to other installers and recover deposits.
12 Jul 2023
Wound up by the court — compulsory liquidation
A winding-up petition presented by panel supplier Jinko Solar on 26 April 2023 was heard at Hertford County Court on 12 July 2023, and Green Energy Together Limited entered compulsory liquidation. Reports list 122 unsecured creditors with claims of around £4.2 million. Companies House records the company as in liquidation.
What it means for you: there is no GET UK to ring, and the get-uk.co.uk site has no aftercare team behind it. If your system was installed, it is unaffected by the company closing — but repairs, monitoring, configuration and warranty help now need an independent engineer. If you paid a deposit and never got your install, your route is the deposit protection on your order, not the company.
Your system
What this means for your GET UK system
Most GET UK installs are recent — solar plus a battery, fitted between 2018 and 2022 through Solar Together. The company is gone, but your system isn't. Here's what's affected and what isn't.
What you've lost
Installer support and aftercare — gone. GET UK is in liquidation, so there is no one from the company to call for faults, settings, or advice.
Workmanship warranty — the installer's own cover effectively ended with the liquidation. If your install had an insurance-backed guarantee (IBG) or a consumer-code warranty, check the certificate — those are built to survive the installer closing.
Any unfinished work or unpaid deposit — if your install was incomplete, or you paid a deposit and never got the system, that is a claim against the deposit protection on your order, not something the liquidated company can resolve.
What you still have
Your panels, battery and generation — a system installed and signed off keeps working exactly as before; the company closing does not switch anything off.
Manufacturer warranties — separate from the installer and usually still live on a 2018–2022 install: panels (10–25 years), inverter (5–12 years), and battery (often 10 years), all claimed directly with the maker.
Your Feed-in Tariff or SEG — your export income stays with you. A like-for-like inverter swap keeps FIT intact; SEG sits with your energy supplier.
MCS registration — permanent and searchable at mcscertified.com, even though the installer has gone.
Recovery path
What to do if GET UK was your installer
Work through these in order. The aim is simple: confirm what you've got, get it running reliably, protect your export income — and recover any deposit you're owed.
1
If you're owed a deposit, start the claim now
Paid a deposit and never got your install? Don't wait on the liquidation. Raise a Section 75 claim with your credit-card provider (for payments of £100+), and contact your Solar Together / Switch Together scheme — iChoosr and the council ran deposit protection and contacted affected customers. Keep every email and receipt.
2
Confirm it was GET UK and find your paperwork
Dig out the MCS certificate, the Solar Together order confirmation, and the handover pack — they name the installer and list your panel, inverter and battery models. If they're missing, search mcscertified.com by postcode and install date. Our Documentation Recovery guide covers the full process.
3
Get a free remote diagnostic
Before spending anything, find out the real state of the system — is it generating, is the battery charging and discharging properly, is there a fault, what's the monitoring status. A remote diagnostic is free: no fix, no fee. If we can sort it remotely it's a flat £95; if it needs hands-on work we quote that up front.
4
Recover monitoring and check your warranty
If your monitoring portal was set up under GET UK, we move it to your own homeowner account so you can see generation and storage again — follow our monitoring recovery guide. At the same time we check what's still under manufacturer warranty — on a recent install the inverter and battery often still are.
5
Take over the system and keep it serviced
Once it's running, an occasional check keeps it that way — battery health and firmware, inverter settings against your tariff, DC isolators and MC4 connectors, and generation against expected. An independent system recovery gives you a written condition report and a clean handover into your own name.
How we help
Services for former GET UK customers
We support solar and battery systems regardless of who installed them. These are the services most relevant to an orphaned GET UK / Solar Together system.
Remote Diagnostic
Not sure if your GET UK system is working as it should? An engineer call gives you a clear picture — solar, battery, inverter and monitoring status, plus a written action plan. Free: no fix, no fee.
Remote diagnostic →System Recovery
The full picture for an orphaned system — fault diagnosis, battery and inverter settings checked, monitoring re-established, documentation rebuilt, warranty status confirmed, and a written condition report.
System recovery →Monitoring Transfer
If your monitoring portal was registered under GET UK, we move it to your own homeowner account so you can see generation and battery data again — or set up monitoring if it was never finished.
Monitoring transfer →Warranty Claim Support
Your panels, inverter and battery may still hold manufacturer warranties even though GET UK has gone. If there's a fault, we check what's claimable and handle the claim with the manufacturer.
Warranty support →Inverter Replacement
If the inverter has failed, we swap it FIT-safe — same or lower capacity — sized to your panels and battery, and re-commission. From £995 supplied and fitted; battery and hybrid work quoted after the diagnostic.
Inverter replacement →Deposit & Warranty Help
Owed a deposit, or chasing a warranty without your installer? Our guide covers Section 75, scheme deposit protection, IBGs, and how to claim a manufacturer warranty directly.
Deposit & warranty guide →
Coverage
Wherever Solar Together fitted you, we can help
GET UK installed nationwide through Solar Together — London, Devon and many other council areas — so most of our help starts with a free remote diagnostic, available anywhere in the UK. For hands-on work — an inverter swap or an on-site inspection — we're based in Yorkshire and cover the surrounding region, and can advise on the rest of the country case by case.
Related guides
Guides for customers of installers that have closed
Solarplicity customers
GET UK was previously named Solarplicity Service Limited and was part of the Solarplicity group. If you were a Solarplicity customer, this guide is for you.
Solarplicity guide →Recovering monitoring access
Step-by-step process for reclaiming a solar or battery monitoring account locked under a defunct installer — or setting one up if the install was never finished.
Monitoring recovery guide →Claiming a warranty without your installer
Your panel, inverter and battery warranties are independent of GET UK. Here's how to claim directly with the manufacturer — what you need and how to escalate.
Warranty claim guide →Documentation recovery
Missing your MCS certificate or handover pack from GET UK? Most installation documents can be recovered — here's the full process.
Documentation guide →Common questions from GET UK customers
There is no longer a trading company to call. Green Energy Together Limited (GET UK, company 09750103) entered compulsory liquidation after a winding-up order at Hertford County Court on 12 July 2023, and Companies House lists it as in liquidation. The get-uk.co.uk website may still be online, but there is no aftercare team behind it. In practice an independent solar engineer is now your route to repairs, monitoring, configuration and warranty help — the system itself is unaffected by the company closing. System recovery →
Possibly, but not from the company — as an unsecured creditor in the liquidation you're very unlikely to recover much directly. The realistic routes are: a Section 75 claim through your credit-card provider if you paid £100 or more by credit card; the deposit-protection or insurance-backed cover that came with the Solar Together / Switch Together scheme (the scheme operator iChoosr and the relevant council contacted affected customers about this); and any consumer-code or IBG deposit protection on your paperwork. Start with your card provider and your Solar Together scheme contact — those are usually the fastest.
The installer workmanship warranty effectively ended when the company went into liquidation — but your manufacturer warranties are separate and almost certainly still live. Most Solar Together installs are from 2018 to 2022, so panels (typically 10–25 year product/performance cover), the inverter (often 5–12 years), and the battery (commonly 10 years) are usually still in date and claimed directly with the manufacturer, not the installer. If your install came with an insurance-backed guarantee (IBG) or a consumer-code workmanship warranty, check the certificate — those are designed to survive the installer closing. Warranty claim guide →
Because most GET UK systems are relatively modern (2018–2022, usually solar plus a battery), the fix is usually straightforward once it's diagnosed. A lot of faults are configuration, monitoring or settings issues we can resolve remotely; the rest are hardware — a failed inverter, a battery BMS or communication fault, a tripping isolator, or a CT clamp/grid-parameter problem — which we quote for up front. We work on every common brand fitted through these schemes, so whatever inverter and battery you have, we can take the system over. Solar fault triage guide →
No, when it's done correctly. If you're on the Feed-in Tariff (mostly 2018–2019 installs), a like-for-like inverter replacement of the same or lower AC capacity keeps your FIT accreditation and deemed export intact — you must not increase the system's capacity, and keep the paperwork for both units. If you're on the Smart Export Guarantee (most 2020-onward installs), your export tariff is with your energy supplier and is unaffected by a repair. We document any change properly so your payments continue uninterrupted. FIT system guide →
The remote diagnostic is free — if we can't help, there is nothing to pay. If we fix it remotely (a settings, monitoring or configuration fault) it's a flat £95. Physical work is quoted up front: on-site repairs start from £295, a string-inverter replacement from £995 including supply, fitting and commissioning, and battery or hybrid-inverter work is priced after the diagnostic. No fix, no fee on the diagnostic, and you'll always have the cost in writing before any work begins. Full pricing →
Check your paperwork — the MCS certificate, the Solar Together / Switch Together order confirmation, or the handover pack will name Green Energy Together or GET UK and list your panel, inverter and battery models. You can also search the MCS database at mcscertified.com by postcode and install date. Once we know what you have, a remote diagnostic is usually same-day; if hardware needs replacing, an on-site visit is typically a single half-day once the part is booked in. Documentation recovery →
GET UK customer
Tell us about your GET UK system
Let us know what you've got — roughly when it was installed, the inverter and battery brands if you can see them, whether it's still generating, and what paperwork you have. If you're chasing a deposit instead, tell us that too. We'll come back the same day with a clear plan.
- Free remote diagnostic · no fix, no fee
- Solar + battery · every common scheme brand
- On-site across Yorkshire · remote nationwide
We use cookies to measure traffic and improve our ads — including sharing limited, hashed details with Meta (Facebook) and Google to measure ad performance. Accept, or decline for essential cookies only. Privacy policy
STS Solar Tech Support
Usually replies within minutes
Hi there!
Got a solar fault or need a quick answer? Drop us a message — we usually reply within a few minutes. Mon–Fri, 9am–7pm.
Start WhatsApp Chat
Got a solar fault or need a quick answer? Drop us a message — we usually reply within a few minutes. Mon–Fri, 9am–7pm.
End-to-end encrypted