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Green Energy Together (GET UK) has gone into liquidation — Here's how to keep your system running

Green Energy Together — GET UK — was the main contractor for the Solar Together council bulk-buy schemes, fitting solar and batteries on thousands of homes across London, Devon and beyond. After deposit and service failures it lost its scheme accreditation in March 2023 and was wound up by the courts in July 2023, so there is no longer a company to call. Your system is almost certainly fine — here is how to take it over, sort any faults, and chase a deposit if you are owed one.
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  • Solar + battery systems · every common scheme brand
  • Manufacturer warranties often survive · we confirm what's claimable
  • Independent · Yorkshire-based · remote help nationwide
Former GET UK customer?

We're an independent solar engineer based in Yorkshire. We take over orphaned GET UK and Solar Together systems — diagnosing faults, sorting battery and inverter settings, recovering monitoring and paperwork, and checking what warranty is still claimable. Remote help nationwide; on-site across Yorkshire.

Free remote diagnosticSystem recovery

Independent — not affiliated with Green Energy Together, GET UK, Solar Together, or iChoosr.

5.0
Rated 5.0 on Google Read all 151 reviews

Sts does a extremely great job. Thank you.

Roy Morgan · Jul 2026 Google

When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.

Sree · May 2026 Trustpilot

Excellent response to diagnose a problem on our SolarEdge installation. Kept us informed at every step. Diagnosis quickly completed and solution implemented.

Les Bennett · May 2026 Trustpilot

Very speedy response. Handled by a real human who took my system through a logical process with the desired outcome within minutes of them accessing my inverter settings. Ron passed me on to Ash, they are both ex-Givenergy people who clearly know their stuff and can give the reassurance of proper technical support now that the Givenergy support desk has closed. A worthwhile investment in ensuring my expensive kit is kept fully functioning.

Paul · Jul 2026 Google

Ron is one of those rare finds - an engineer's engineer. He insightfully and accurately diagnosed the problems with our GivEnergy system, very quickly, which helped get us back on track. We will be using him again!

Geoff Palmer · Sep 2026 Google

Very happy with the support I got from Ron at Solar Tech Support with my GivEnergy battery problem. The battery having operated perfectly for 3 years suddenly stopped discharging. He sorted it out in minutes.

Paul Elliott · Sep 2026 Google

Written by · Independent Solar Engineer Last updated

Timeline

What happened to Green Energy Together (GET UK)

GET UK grew into the main installer for the council-backed Solar Together bulk-buy schemes, putting solar panels and batteries on thousands of homes. After a wave of deposit and service complaints it lost its scheme accreditation in early 2023 and was wound up by the courts a few months later. This is the public record from Companies House and the press.

Public record — Companies House & press

2015–2019
Incorporated, formerly Solarplicity Service Limited

Company 09750103 was incorporated on 26 August 2015 and was previously named Solarplicity Service Limited — part of the wider Solarplicity group. It later traded as Green Energy Together / GET UK from a Norwich registered office, moving into domestic solar and battery installation.

2018–2022
The main Solar Together contractor

GET UK became a lead contractor for the iChoosr-run Solar Together / Switch Together schemes — council and Mayor-backed bulk-buy programmes including Solar Together London and Solar Together Devon — fitting solar and battery systems on thousands of homes.

Mar 2023
Suspended — deposits and service failures

After hundreds of customers reported missed appointments, poor service, and deposits taken but not refunded, GET UK was suspended from the scheme and lost its trade-body accreditation. The Mayor of London's office stepped in to help affected London customers move to other installers and recover deposits.

12 Jul 2023
Wound up by the court — compulsory liquidation

A winding-up petition presented by panel supplier Jinko Solar on 26 April 2023 was heard at Hertford County Court on 12 July 2023, and Green Energy Together Limited entered compulsory liquidation. Reports list 122 unsecured creditors with claims of around £4.2 million. Companies House records the company as in liquidation.

What it means for you: there is no GET UK to ring, and the get-uk.co.uk site has no aftercare team behind it. If your system was installed, it is unaffected by the company closing — but repairs, monitoring, configuration and warranty help now need an independent engineer. If you paid a deposit and never got your install, your route is the deposit protection on your order, not the company.

Your system

What this means for your GET UK system

Most GET UK installs are recent — solar plus a battery, fitted between 2018 and 2022 through Solar Together. The company is gone, but your system isn't. Here's what's affected and what isn't.

What you've lost

Installer support and aftercare — gone. GET UK is in liquidation, so there is no one from the company to call for faults, settings, or advice.

Workmanship warranty — the installer's own cover effectively ended with the liquidation. If your install had an insurance-backed guarantee (IBG) or a consumer-code warranty, check the certificate — those are built to survive the installer closing.

Any unfinished work or unpaid deposit — if your install was incomplete, or you paid a deposit and never got the system, that is a claim against the deposit protection on your order, not something the liquidated company can resolve.

What you still have

Your panels, battery and generation — a system installed and signed off keeps working exactly as before; the company closing does not switch anything off.

Manufacturer warranties — separate from the installer and usually still live on a 2018–2022 install: panels (10–25 years), inverter (5–12 years), and battery (often 10 years), all claimed directly with the maker. Two exceptions: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured (GivEnergy warranty guide), and Fox ESS claims go through a Local Installer, a role we can take on (Fox ESS warranty guide).

Your Feed-in Tariff or SEG — your export income stays with you. A like-for-like inverter swap keeps FIT intact; SEG sits with your energy supplier.

MCS registration — permanent and searchable at mcscertified.com, even though the installer has gone.

Recovery path

What to do if GET UK was your installer

Work through these in order. The aim is simple: confirm what you've got, get it running reliably, protect your export income — and recover any deposit you're owed.

1
If you're owed a deposit, start the claim now

Paid a deposit and never got your install? Don't wait on the liquidation. Raise a Section 75 claim with your credit-card provider (for payments of £100+), and contact your Solar Together / Switch Together scheme — iChoosr and the council ran deposit protection and contacted affected customers. Keep every email and receipt.

2
Confirm it was GET UK and find your paperwork

Dig out the MCS certificate, the Solar Together order confirmation, and the handover pack — they name the installer and list your panel, inverter and battery models. If they're missing, search mcscertified.com by postcode and install date. Our Documentation Recovery guide covers the full process.

3
Get a free remote diagnostic

Before spending anything, find out the real state of the system — is it generating, is the battery charging and discharging properly, is there a fault, what's the monitoring status. A remote diagnostic is free: no fix, no fee. If we can sort it remotely it's a flat £125; if it needs hands-on work we quote that up front.

4
Recover monitoring and check your warranty

If your monitoring portal was set up under GET UK, we move it to your own homeowner account so you can see generation and storage again — follow our monitoring recovery guide. At the same time we check what's still under manufacturer warranty — on a recent install the inverter and battery often still are. We do not handle GivEnergy account transfers, because the owner can do them in the app. If your installer has gone, another installer can ask for access at givenergy.cloud/temporary-access, and the account owner approves it. Read the GivEnergy transfer guide.

5
Take over the system and keep it serviced

Once it's running, an occasional check keeps it that way — battery health and firmware, inverter settings against your tariff, DC isolators and MC4 connectors, and generation against expected. An independent system recovery gives you a written condition report and a clean handover into your own name.

How we help

Services for former GET UK customers

We support solar and battery systems regardless of who installed them. These are the services most relevant to an orphaned GET UK / Solar Together system.

Remote Diagnostic

Not sure if your GET UK system is working as it should? An engineer call gives you a clear picture — solar, battery, inverter and monitoring status, plus a written action plan. Free: no fix, no fee.

Remote diagnostic →
System Recovery

The full picture for an orphaned system — fault diagnosis, battery and inverter settings checked, monitoring re-established, documentation rebuilt, warranty status confirmed, and a written condition report.

System recovery →
Monitoring Transfer

If your monitoring portal was registered under GET UK, we move it to your own homeowner account so you can see generation and battery data again — or set up monitoring if it was never finished.

Monitoring transfer →
Warranty Claim Support

Your panels, inverter and battery may still hold manufacturer warranties even though GET UK has gone. If there's a fault, we check what's claimable and handle the claim with the manufacturer.

Warranty support →
Inverter Replacement

If the inverter has failed, we swap it FIT-safe — same or lower capacity — sized to your panels and battery, and re-commission. From £995 supplied and fitted; battery and hybrid work quoted after the diagnostic.

Inverter replacement →
Deposit & Warranty Help

Owed a deposit, or chasing a warranty without your installer? Our guide covers Section 75, scheme deposit protection, IBGs, and how to claim a manufacturer warranty directly.

Deposit & warranty guide →
Coverage

Wherever Solar Together fitted you, we can help

GET UK installed nationwide through Solar Together — London, Devon and many other council areas — so most of our help starts with a free remote diagnostic, available anywhere in the UK. For hands-on work — an inverter swap or an on-site inspection — we're based in Yorkshire and cover the surrounding region, and can advise on the rest of the country case by case.

Related guides

Guides for customers of installers that have closed

Solarplicity customers

GET UK was previously named Solarplicity Service Limited and was part of the Solarplicity group. If you were a Solarplicity customer, this guide is for you.

Solarplicity guide →
Recovering monitoring access

Step-by-step process for reclaiming a solar or battery monitoring account locked under a defunct installer — or setting one up if the install was never finished.

Monitoring recovery guide →
Claiming a warranty without your installer

Your panel, inverter and battery warranties are independent of GET UK. Here's how to claim directly with the manufacturer, what you need and how to escalate. Two exceptions: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured, and Fox ESS claims go through a Local Installer, a role we can take on.

Warranty claim guide →
Documentation recovery

Missing your MCS certificate or handover pack from GET UK? Most installation documents can be recovered — here's the full process.

Documentation guide →
← Back to installer gone bust hub
FAQ

Common questions from GET UK customers

There is no longer a trading company to call. Green Energy Together Limited (GET UK, company 09750103) entered compulsory liquidation after a winding-up order at Hertford County Court on 12 July 2023, and Companies House lists it as in liquidation. The get-uk.co.uk website may still be online, but there is no aftercare team behind it. In practice an independent solar engineer is now your route to repairs, monitoring, configuration and warranty help — the system itself is unaffected by the company closing. System recovery →
Possibly, but not from the company — as an unsecured creditor in the liquidation you're very unlikely to recover much directly. The realistic routes are: a Section 75 claim through your credit-card provider if you paid £100 or more by credit card; the deposit-protection or insurance-backed cover that came with the Solar Together / Switch Together scheme (the scheme operator iChoosr and the relevant council contacted affected customers about this); and any consumer-code or IBG deposit protection on your paperwork. Start with your card provider and your Solar Together scheme contact — those are usually the fastest.
The installer workmanship warranty effectively ended when the company went into liquidation — but your manufacturer warranties are separate and usually still live. Most Solar Together installs are from 2018 to 2022, so panels (typically 10–25 year product/performance cover), the inverter (often 5–12 years), and the battery (commonly 10 years) are usually still in date and claimed directly with the manufacturer, not the installer, apart from two exceptions: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured, and Fox ESS claims go through a Local Installer, a role we can take on. If your install came with an insurance-backed guarantee (IBG) or a consumer-code workmanship warranty, check the certificate — those are designed to survive the installer closing. Warranty claim guide →
Because most GET UK systems are relatively modern (2018–2022, usually solar plus a battery), the fix is usually straightforward once it's diagnosed. A lot of faults are configuration, monitoring account or settings issues we can resolve remotely; the rest are hardware — a failed inverter, a battery BMS or communication fault, a tripping isolator, or a CT clamp/grid-parameter problem — which we quote for up front. We work on every common brand fitted through these schemes, so whatever inverter and battery you have, we can take the system over. Solar fault triage guide →
No, when it's done correctly. If you're on the Feed-in Tariff (mostly 2018–2019 installs), a like-for-like inverter replacement of the same or lower AC capacity keeps your FIT accreditation and deemed export intact — you must not increase the system's capacity, and keep the paperwork for both units. If you're on the Smart Export Guarantee (most 2020-onward installs), your export tariff is with your energy supplier and is unaffected by a repair. We document any change properly so your payments continue uninterrupted. FIT system guide →
The remote diagnostic is free — if we can't help, there is nothing to pay. If we fix it remotely (a settings, monitoring account or configuration fault) it's a flat £125. Physical work is quoted up front: on-site repairs start from £295, a string-inverter replacement from £995 including supply, fitting and commissioning, and battery or hybrid-inverter work is priced after the diagnostic. No fix, no fee on the diagnostic, and you'll always have the cost in writing before any work begins. Full pricing →
Check your paperwork — the MCS certificate, the Solar Together / Switch Together order confirmation, or the handover pack will name Green Energy Together or GET UK and list your panel, inverter and battery models. You can also search the MCS database at mcscertified.com by postcode and install date. Once we know what you have, a remote diagnostic is usually same-day; if hardware needs replacing, an on-site visit is typically a single half-day once the part is booked in. Documentation recovery →
GET UK customer

Tell us about your GET UK system

Let us know what you've got — roughly when it was installed, the inverter and battery brands if you can see them, whether it's still generating, and what paperwork you have. If you're chasing a deposit instead, tell us that too. We'll come back the same day with a clear plan.

  • Free remote diagnostic · no fix, no fee
  • Solar + battery · every common scheme brand
  • On-site across Yorkshire · remote nationwide

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