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Solar Plants has gone into administration — Here's what to do next

Solar Plants Limited of Port Talbot entered administration in January 2020 and was dissolved in February 2022. They installed solar PV, battery storage, and EV charge points nationally — with customers concentrated in South Wales near their Port Talbot base, but right across England and Wales. If you have an insurance-backed guarantee your workmanship cover may still be valid, your manufacturer warranties are unaffected, and your system is recoverable. Here's the full picture.
Get independent helpInstaller gone bust hub
  • IBG may still cover workmanship · manufacturer warranties remain valid
  • HIES consumer protection may apply
  • On-site in South Wales · remote support nationwide
Former Solar Plants customer?

We're an independent solar support company based in Yorkshire. We handle monitoring transfers, documentation recovery, fault diagnosis, and ongoing maintenance for solar PV and battery systems installed by companies that have closed — including Solar Plants. We also have a Cardiff-based engineer covering South Wales — handy if your Solar Plants system is near their Port Talbot base. Remote diagnostics are available nationwide.

System Recovery ServiceBook a call to discuss

Independent — not affiliated with any installer, manufacturer, or trade body.

5.0
Rated 5.0 on Google Read all 48 reviews

Very very helpfuland so quick. Made sure that a non expert like myself understood what the problem was and how to resolve it.

Declan S · Jun 2026

Thank you for your diligence. On this occasion the battery was able to be saved but they have given a route to hopefully arrange a repair from the manufacturer.

David Bateman · Jun 2026 Google

Ron is incredibly knowledgeable about solar installs in general but knows givenergy products inside out and the key personnel that worked there from the start to the end. My problem was spurious in its nature but Ron spotted it straight away when he understood the installation details. In essence the installers didn’t fit the correct trip switch. He also gave me hope that in the future hardware repairs could be possible but it’s still early days. This guy really is in the know and keen to sucas a business If you need help don’t hesitate

Geoffrey Heathcote · Jun 2026 Google

I reached on behalf of a friend, who had lost control of their battery following a storm. A couple giv energy “dealers” had attempted and said different fixes. None worked. Solar tech support solved it remotely on the first attempt almost instantly. Genuinely a 10/10 service.

Will Jay · Jun 2026 Google

Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.

Mark Mayson · Jun 2026 Google

Ron responded very promptly regarding my GivEnergy battery issue, his knowledgeable diagnosis was spot on and resolved the issue on first attempt. Would recommend to any and all.

Simon Hill · May 2026
Timeline

What happened to Solar Plants

SolarPlants Limited was a Port Talbot-based solar installer founded in 2011. They installed solar PV systems, domestic battery storage, and EV charge points across England and Wales, employing around 40 staff with a further 15 sole-trading subcontractor installers. They were MCS certified and HIES accredited, with a focus on quality and customer service that earned them industry awards. They installed nationally, with customers concentrated in South Wales near their Port Talbot base but spread right across England and Wales.

Companies House filings — Company no. 07550834

Mar 2011
Company incorporated

SolarPlants Limited incorporated. Registered at Unit 11 Mardon Park, Baglan Energy Park, Port Talbot SA12 7AX.

Nov 2019
Grant Thornton engaged

Grant Thornton UK LLP engaged to attempt to raise finance and sell the business as a going concern. Despite expressions of interest, the business ceased to trade.

03 Jan 2020
Administrator appointed

Grant Thornton UK LLP formally appointed as administrator. Registered office moved to Grant Thornton, 4 Hardman Square, Spinningfields, Manchester M3 3EB. Around 40 staff made redundant.

2020–2021
Administration period

Multiple administrator progress reports filed with Companies House during the administration period.

29 Nov 2021
Moved from administration to dissolution

Notice filed to move the company from administration to dissolution.

28 Feb 2022
Company dissolved

Final Gazette notice published. SolarPlants Limited fully dissolved.

Check your HIES insurance-backed guarantee. Solar Plants were HIES accredited, which means your installation may have come with an HIES-backed IBG. These survive installer closure and can still be claimed. IBGs are typically 2, 5, or 10 years — if your installation was in the later years of Solar Plants' operation (2017–2019), you may still be within the guarantee period. Check your paperwork for an IBG certificate and contact HIES to initiate a claim.

Your system

What Solar Plants' closure means for your system

The company is fully dissolved, but your solar panels and battery continue to work. Here's what's affected and what isn't.

What you've lost

Installer workmanship warranty — Solar Plants can no longer honour this. However, if your installation came with an insurance-backed guarantee (IBG), that cover is designed to survive installer closure. Solar Plants were HIES accredited, and HIES-backed IBGs can be claimed through the HIES consumer protection scheme. IBGs are typically 2, 5, or 10 years depending on the level purchased — check your paperwork for a certificate.

Aftercare and support — gone. No one to call for system queries, monitoring help, firmware updates, or configuration changes.

Monitoring access — may be locked. If Solar Plants registered your inverter under their company account, the login has died with the business.

Scheduled maintenance — cancelled. Any service agreement or planned visits will not happen.

What you still have

Insurance-backed guarantee (IBG) — if your installation came with an HIES-backed IBG, this is specifically designed to survive installer closure. Contact HIES to check your cover and initiate a claim for any workmanship faults.

Manufacturer warranties — fully valid. Your inverter, battery, and panels each have separate manufacturer warranties that are independent of the installer. Claim directly with the manufacturer using the serial number on the unit.

Battery warranty — if Solar Plants installed a battery storage system, the battery manufacturer warranty is separate and still valid. Contact the battery manufacturer directly with the serial number.

Your generation data — safe on the manufacturer's servers. Monitoring data is not lost when the installer account closes — it just needs to be transferred to your own account.

MCS registration — permanent. If Solar Plants registered your installation with MCS, that record is independent and searchable at mcscertified.com.

Battery & EV

Solar Plants installed your battery or EV charger too?

Solar Plants didn't just install solar panels — they also installed domestic battery storage systems and EV charge points. If yours was a combined installation, here's what you need to know about each component.

Battery storage systems

Your battery manufacturer warranty is independent of the installer. Check the battery unit for the manufacturer name and serial number — common brands include GivEnergy, Tesla, Puredrive, and Pylontech. Contact the manufacturer directly to register or verify your warranty. If the battery has developed a fault (not charging, not discharging, error codes), a manufacturer warranty claim is the first step if the unit is still within warranty. If out of warranty, we can diagnose and advise on repair or replacement options.

EV charge points

EV charger support is outside our scope — we focus on solar PV and battery storage. For EV charger issues, contact the charger manufacturer directly (check the unit for the brand — common ones include Pod Point, Ohme, Zappi, and Wallbox). The manufacturer warranty is independent of the installer. For installation quality concerns, an electrician certified for EV charger work can inspect the unit.

Combined solar + battery systems

If Solar Plants installed both your solar panels and battery as a combined system, we can support the entire solar and battery side. This includes inverter diagnostics, battery health checks, monitoring setup, and ensuring the solar-to-battery charging configuration is working correctly. Our System Recovery service covers the full picture.

Recovery path

Five steps to recover your Solar Plants system

Work through these in order. Consumer protection claims have time limits, so start with the HIES guarantee check before moving to the technical recovery.

1
Check your HIES insurance-backed guarantee

Solar Plants were HIES accredited, so your installation may have come with an HIES-backed IBG. Check your paperwork for an IBG certificate — if you have one and it hasn't expired (IBGs are typically 2, 5, or 10 years), contact HIES to initiate a claim for any workmanship faults. If you paid by credit card and the installation was within the last 6 years, a Section 75 claim with your card issuer may also be an option.

2
Get a remote diagnostic to assess your system

Before spending money on anything, find out what state the system is actually in. A free remote diagnostic gives you a structured assessment: is the system generating, is the battery charging, are there faults, what's the monitoring status, and what needs attention. This becomes your action plan.

3
Transfer your monitoring account

Solar Plants registered most systems under their installer account, including battery monitoring portals. If you have a combined solar and battery system, you may need to reclaim both the inverter monitoring and the battery management portal separately. You'll need the serial numbers from each unit and proof of address. Our Monitoring Account Transfer service handles the full process — or follow the step-by-step guide to do it yourself.

4
Recover your documentation

Solar Plants installations involved more paperwork than solar-only systems — MCS certificate, DNO notification, battery commissioning data, and potentially EV charger OZEV grant documentation. If anything is missing, most can be recovered. Search mcscertified.com for your MCS certificate and contact Western Power Distribution (now National Grid) or your local DNO for the G98/G99 notification. Our Documentation Recovery guide covers the full process.

5
Arrange ongoing maintenance

Solar Plants systems have been without professional maintenance for over five years. Batteries in particular degrade without monitoring — charge cycles drift, firmware falls behind, and cell imbalances can develop silently. An annual maintenance visit covers the full solar and battery system, catching problems before they become expensive failures. From £195 per year.

How we help

Services for former Solar Plants customers

We're Yorkshire-based and now have a Cardiff-based engineer covering South Wales — Cardiff, Newport, Swansea, and the M4 corridor around Solar Plants' Port Talbot base. Solar Plants installed nationally, so we can support their South Wales customers on-site, and remote diagnostics are available nationwide wherever your system is.

System Recovery

Solar Plants installed solar, battery, and EV charger systems — so recovery often covers more than just panels. We re-establish monitoring, rebuild documentation, check battery health, verify the solar-to-battery charging config, and produce a written condition report covering the full system.

System Recovery →
Monitoring Transfer

Solar Plants registered most inverter and battery monitoring under their installer account. We contact the manufacturer — whether it's GivEnergy, SolarEdge, Solis, or another brand — verify your ownership, and transfer everything to your own homeowner account.

Monitoring transfer →
Remote Diagnostic

Solar Plants systems have been without installer support for over five years. A 30–45 minute engineer call covers solar generation, battery charge cycles, and inverter status — giving you a written action plan. Free — £75 only if we fix it remotely.

Remote diagnostic →
Warranty Claim Support

Solar Plants installed a range of battery brands — GivEnergy, Tesla Powerwall, Puredrive, Pylontech — alongside various inverters. If any component has a manufacturer warranty fault, we handle the claim across all these brands on your behalf.

Warranty support →
Independent Inspection

Solar Plants used a mix of their own installers and subcontractors, so installation quality varied. Full on-site inspection of wiring, mounting, earthing, battery installation, and system configuration. Written report for HIES IBG claims, insurance, or peace of mind.

Independent inspection →
Annual Maintenance

Solar and battery systems need periodic checks — and Solar Plants systems have had none for over five years. We assess generation, battery health, charge/discharge cycles, inverter firmware, and overall system condition. From £195.

Annual maintenance →
Coverage

We cover Solar Plants customers in South Wales and beyond

Solar Plants were based in Port Talbot and installed nationally, with customers spread across England and Wales but concentrated in South Wales near their base. We have a Cardiff-based engineer covering Cardiff, Newport, Swansea, and the M4 corridor, plus our Yorkshire home base. Remote diagnostics are available nationwide — wherever your Solar Plants system is located.

On-site coverage for Solar Plants customers

Cardiff Newport Swansea Barnsley Sheffield Leeds Wakefield Doncaster Rotherham Bradford Huddersfield York Hull + all areas
Related guides

Guides for customers of installers that have closed

Making a warranty claim without your installer

Solar Plants installed batteries from GivEnergy, Tesla, Puredrive, and Pylontech alongside various inverters. Here's how to claim directly with each manufacturer when your installer no longer exists.

Warranty claim guide →
Recovering monitoring access

How to reclaim your inverter and battery monitoring accounts from Solar Plants' defunct installer portal. Step-by-step for all major UK brands.

Monitoring recovery guide →
Mark Group — also ceased trading

A Leicester-based national installer that entered administration in 2015. Government scheme installs with ageing Fronius inverters — a similar timeline to Solar Plants systems.

Mark Group guide →
All Seasons Energy — also ceased trading

A Sheffield-based installer that entered liquidation in January 2026. ECO4 and government scheme installs with HIES backing — relevant if you're navigating a similar IBG claim.

All Seasons Energy guide →
← Back to installer gone bust hub
FAQ

Common questions from Solar Plants customers

Solar Plants Limited was dissolved in February 2022, so their installer workmanship warranty is void. However, if your installation came with an insurance-backed guarantee (IBG), that cover is designed to survive installer closure. Solar Plants were HIES accredited, and HIES-backed IBGs can be claimed through the HIES consumer protection scheme. IBGs are typically 2, 5, or 10 years depending on the level purchased — check your paperwork for a certificate. Separately, manufacturer warranties on your inverter, battery, and panels are completely independent and remain valid. Warranty claim guide →
Solar Plants installed domestic battery storage systems alongside solar PV. The battery manufacturer warranty is completely independent of the installer and remains valid. Check the battery unit for the manufacturer name and serial number, then contact the manufacturer directly to register or check your warranty. Common battery manufacturers include GivEnergy, Tesla, Puredrive, and Pylontech. If you need help identifying your battery or making a warranty claim, our Warranty Claim Support service can handle the process.
If Solar Plants registered your system under their installer account, your monitoring access will have stopped working when the company closed. The data is still on the manufacturer's servers. You need to contact the manufacturer with your inverter serial number and proof of address to transfer the system to your own homeowner account. Monitoring recovery guide →
Check any paperwork you received at installation — the MCS certificate, warranty pack, or commissioning documents should show the installer company name. You can also search the MCS database at mcscertified.com using your postcode and approximate installation date. Solar Plants traded as SolarPlants Limited from Unit 11 Mardon Park, Baglan Energy Park, Port Talbot SA12 7AX. They were MCS certified and HIES accredited, and installed nationally across England and Wales with a network of subcontractor installers.
Yes. We support solar PV and battery systems regardless of who installed them. Our System Recovery service covers monitoring transfer, documentation rebuild, fault diagnosis, warranty status check, and a written condition report. For ongoing support, our Annual Maintenance service provides a yearly health check and priority access to repairs. STS is Yorkshire-based and now has a Cardiff-based engineer covering South Wales — so if your Solar Plants system is near Port Talbot we can help on-site, and remote diagnostics are available nationwide.
Solar Plants customer

Tell us what you're dealing with

Let us know what you have — what brand the inverter and battery are, what documentation you were given, whether you have an HIES guarantee, and what the monitoring situation is. We'll come back with a clear recovery plan — usually same day.

  • Free remote diagnostic · no fix, no fee
  • System Recovery — quoted after diagnostic
  • On-site in South Wales & Yorkshire · Remote nationwide

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