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On-site in Yorkshire · New homeowner service

New Homeowner Solar Walk-Through

You've moved into a house with solar panels. You're not sure what's on the roof, whether it works, or how to use it. We come to your home, inspect the full system, set up monitoring and WiFi, walk you through the controls, run a health check, and give you a written report covering everything.
from £295 full system inspection + written report
  • All major inverter and battery brands
  • Monitoring and WiFi setup included
  • Written condition report within 48 hours
Book an on-site walk-through

An engineer visits your home, inspects the system, sets up monitoring and WiFi, walks you through the controls, and provides a written report. Usually within a week of booking.

Book walk-throughRemote health check — £145

Absolutely brilliant service. Our GivEnergy battery stopped working for no obvious reason. The manufacturers have gone in administration so no aftercare is available. Our installer could not diagnose the problem and gave up. We were at our wits end. A web search came up with Solar Tech Support. In truth, the reviews almost seemed to good to be true. But Ron diagnosed the problem within the hour and fixed it remotely the same day. He explained everything clearly and thoroughly and has offered solutions to other issues we had too. I honestly cannot recommend Ron highly enough. An absolute godsend in the mess that GivEnergy have left behind in their demise. Thank you again for all your help!

Edward Johnson · Jul 2026 Trustpilot

Ron very quickly diagnosed what was wrong with my GivEnergy system. Unfortunately the kit has died after only 3.5 years of use-which is quite sad and timing couldn’t be worse with GivEnergy gone bust. Ron gave me advise on how to handle this with my installer. I’m hoping they’ll be forthcoming, but if they aren’t i now have a good idea how to deal with that. Thanks a lot Ron!

Dennis Koenen · Jul 2026 Google

Great service. Got our Givenergy battery back online remotely when others said it needed an onsite visit. Ron resolved the issue within about an hour of my email. Brilliant service.

adam mitchinson · Jul 2026 Google

Ron made more sense in 20 mins than our installer has done over the last 12 months There is a jungle out there and you need someone like Ron to give a comprehensive overview and solution

David · May 2026 Trustpilot

Great communication from start to finish No question unanswered and very knowledgeable

glen fisher · Aug 2026 Google

My installer put me through Hell with so botched install that you can not imagine Than Ron came , He did not managed to do miracles (because my system components were impossible to work together) and he Gave me a detailed report of what is wrong , why is wrong , why can not be fixed etc. with all the details which I can use in a claim. Without His his help knowledge and attitude I would've been lost

Boris · Oct 2026 Trustpilot
What's included
Full system inspection

The engineer physically inspects every component — inverter, panels (from ground level and via monitoring data), battery, isolators, consumer unit connection, cabling, and earthing. Any visible installation issues, damage, or wear are documented.

Monitoring and WiFi setup

The inverter is connected to your home WiFi network (or Ethernet/dongle where applicable). A monitoring account is created in your name or transferred from the previous owner. On GivEnergy, the current owner makes the transfer in the app. The manufacturer's app is installed on your phone and you're shown how to read generation, battery charge, and export data.

Controls walk-through

A face-to-face explanation of how your system works — what the inverter does, how the battery charges and discharges, where the isolator switches are, how to read the display, and what to do if something goes wrong. Tailored to your exact setup, not a generic presentation.

System health check

Generation output is compared against expected performance for your panel configuration, orientation, and location. Battery charge and discharge cycles are reviewed. Inverter fault history is checked. Configuration settings are audited — export limits, charge schedules, and tariff settings.

Written condition report

Within 48 hours you receive a written report covering: system identification (make, model, serial numbers), performance assessment, configuration status, monitoring access details, any issues found, and recommended next steps — with costs if remedial work is needed.

Documentation check

The engineer checks whether you have the key documents — MCS certificate, DNO notification, warranty cards, commissioning report. If anything is missing, the report explains how to recover it. We can check the MCS database on the spot.

Who it's for

Who books an on-site walk-through

This service is designed for people who have inherited a solar system and want a proper handover — the kind of handover the previous owner or installer should have provided but didn't.

New homeowners

You've just moved in and the solicitor handed over a folder with nothing useful in it. You can see panels on the roof and a box on the wall, but you have no idea what any of it is or does.

Landlords and letting agents

You've acquired a rental property with solar and need a clear record of what's installed, whether it works, and what tenants need to know. The written report gives you a baseline for property records.

Estate agents and conveyancers

A buyer is asking about the solar system and you have no documentation. A pre-completion walk-through provides a professional condition report that answers their questions and unblocks the sale.

Process

How the walk-through works

Four steps from booking to knowing exactly what you've got.

1
Book your walk-through

Tell us what you know — inverter brand, panel count, battery, when you moved in. If you don't know any of it, that's fine. We confirm a visit date, usually within a week of booking.

2
Gather any paperwork you have

Check what came with the house — anything from the solicitor's pack, estate agent listing, loft files, or the previous owner. MCS certificate, inverter manual, export tariff details, monitoring logins. If you have nothing, we work with what's on-site.

3
On-site visit — approximately 90 minutes

The engineer inspects every component, connects the inverter to your WiFi, sets up monitoring on your phone, walks you through the controls, runs a full health check on generation and battery performance, and answers any questions you have. You'll know how your system works by the time we leave.

4
Written report within 48 hours

A detailed condition report covering system identification, performance assessment, configuration, monitoring access, documentation status, and recommended actions. If anything needs fixing, we include costs so you can decide what to do next.

Compare

On-site walk-through vs remote health check

On-Site Walk-Through
From £295
Remote Health Check
£145
System identification
✓
✓
Monitoring setup
✓
✓
Performance analysis
✓
✓
Written report
✓
✓
WiFi connection setup
✓
—
Physical inspection
✓
—
Controls walk-through
✓
—
App setup on your phone
✓
—
Documentation check
✓
—
Coverage
Yorkshire & surrounding
UK-wide

Not in our on-site coverage area? The remote health check covers system identification, monitoring setup, and performance analysis from anywhere in the UK.

Coverage

On-site walk-throughs across Yorkshire

We're based in Leeds and cover the full region for on-site visits. Here's what we typically see in each area — the housing types, common system ages, and the installer history that shapes what new homeowners inherit.

Barnsley

High density of 2012–2015 FiT-era installs on ex-council terraces and semis. Many Mark Group systems from government energy efficiency schemes with ageing Fronius inverters. If you've bought a house with solar panels in Barnsley, there's a good chance the system is 10+ years old and hasn't been serviced since installation.

Also covers: Dodworth, Penistone, Wombwell, Hoyland, Darton, Royston, Cudworth

See Barnsley →
Sheffield

Huge install base across the city — from Ecclesall semis to Hillsborough terraces. All Seasons Energy was Sheffield-based and installed thousands of systems through ECO4 and Warm Homes Sheffield before going into liquidation in January 2026. Steep hillside properties create shading challenges that are often misconfigured. New homeowners in Sheffield frequently inherit systems with no documentation and monitoring locked to a defunct installer account.

Also covers: Hillsborough, Ecclesall, Crookes, Dore, Totley, Chapeltown, Stocksbridge

See Sheffield →
Leeds

Largest city in our coverage area and the highest volume of solar systems. Wide mix of Victorian terraces in Headingley and Hyde Park, suburban semis in Roundhay and Horsforth, and new builds around South Bank. Major Solarplicity territory — thousands of former customers across Leeds and West Yorkshire. SolarEdge and Enphase common on newer installs. If you've bought a house with solar in Leeds, the system could be anything from a basic 2kW FiT string setup to a modern hybrid with battery.

Also covers: Headingley, Horsforth, Roundhay, Morley, Pudsey, Guiseley, Otley, Garforth

See Leeds →
Wakefield

Mix of suburban semis with 3–4kW arrays and rural properties with larger systems. Strong Mark Group presence from government scheme installs. Growing GivEnergy retrofit market on the newer housing estates around Castleford and Pontefract. New buyers in Wakefield often inherit well-maintained systems from long-term owners — but with monitoring access still locked to the original account.

Also covers: Ossett, Horbury, Normanton, Castleford, Pontefract, Featherstone, Hemsworth

See Wakefield →
Doncaster

Snug Energy was headquartered in Doncaster, so a significant number of recent installs here are now orphaned after their liquidation in December 2025. High density of early FiT systems on 1950s–1970s housing stock. If you've bought a house in Doncaster with solar panels, we're the closest independent support — and we can check whether a Snug Energy IBG or RECC claim applies to your system.

Also covers: Mexborough, Conisbrough, Thorne, Hatfield, Bentley, Askern, Tickhill

See Doncaster →
Rotherham

Heavy Mark Group presence from social housing energy efficiency retrofits across the 1960s–1980s housing stock. Many systems now 8–12 years old with inverters approaching end of life. New buyers in Rotherham commonly inherit systems where the inverter has already failed or is showing intermittent faults — a walk-through catches these issues before they become expensive.

Also covers: Rawmarsh, Wath, Maltby, Wickersley, Bramley, Swinton, Kilnhurst

See Rotherham →
Bradford

Dense terraced housing in areas like Manningham and Girlington, with many early FiT installs. Mark Group and government scheme systems are common. GivEnergy battery retrofits are growing across the newer suburban developments. Bought a house with solar panels in Bradford? Many of these older terrace installs have unique shading and orientation challenges that affect performance.

Also covers: Shipley, Bingley, Keighley, Ilkley, Baildon, Queensbury, Thornton

See Bradford →
Huddersfield

Steep hillside properties make shading analysis especially important here — panels on south-facing slopes can outperform flatter sites, but adjacent buildings and trees cause underperformance that's often not configured for. Mix of stone-built terraces and modern estates, with a strong FiT-era install base. Also covers the Dewsbury, Batley, and Cleckheaton corridor.

Also covers: Holmfirth, Meltham, Slaithwaite, Marsden, Mirfield, Dewsbury, Batley

See Huddersfield →
York

Mix of heritage properties with limited panel placement options and modern suburbs with larger arrays. Higher proportion of premium systems — SolarEdge optimiser setups and Enphase microinverters are more common here than in most of Yorkshire. Conservation area restrictions mean some systems have non-standard configurations that new owners need to understand.

Also covers: Haxby, Strensall, Bishopthorpe, Copmanthorpe, Poppleton, Stamford Bridge

See York →
Harrogate

Affluent area with larger properties and bigger systems — 5–8kW arrays are common. Higher battery uptake than most areas, with premium brands like Tesla Powerwall and GivEnergy All-in-One. Conservation area properties in the town centre have more complex installations. If you've bought a house with solar and battery in Harrogate, the walk-through covers the full combined system.

Also covers: Knaresborough, Ripon, Boroughbridge, Pateley Bridge, Nidderdale

See Harrogate →
Hull

Port city with flat terrain and good solar yield. Many 2010–2014 installs on the 1930s–1960s housing stock. New buyers in Hull often inherit older string inverter systems that are generating well but have never been connected to monitoring. The walk-through gets these systems online and visible.

Also covers: Hessle, Cottingham, Anlaby, Brough, Willerby, Beverley

See Hull →

Outside Yorkshire? Our remote New Owner Health Check (£145) covers system identification, monitoring account setup, and performance review — available UK-wide. If you need physical work done afterwards, we can recommend a trusted local engineer.

FAQ

Common questions about the walk-through

The on-site walk-through costs from £295. This covers the full visit — system inspection, monitoring and WiFi setup, controls walk-through, health check, and written condition report. If additional work is needed (e.g., a faulty inverter or wiring issue), we quote separately before proceeding. No hidden costs. See full pricing →
On-site walk-throughs are currently available across Yorkshire and surrounding areas — including Barnsley, Sheffield, Leeds, Wakefield, Doncaster, Rotherham, Bradford, Huddersfield, York, and surrounding towns. If you're outside our on-site area, our remote New Owner Health Check (£145) covers system identification, monitoring account setup, and performance review without the physical visit.
The remote health check (£145) covers system identification, monitoring transfer (except GivEnergy), performance analysis, and a written report — all done remotely via your monitoring portal. The on-site walk-through (from £295) includes everything in the remote check plus a physical inspection of the inverter, panels, battery, wiring, and WiFi connectivity. You also get a face-to-face controls walk-through where the engineer explains your system and answers questions in person. The on-site visit is recommended if you have never used solar before, if the system appears to have issues, or if you want the reassurance of having an engineer check everything physically.
Not at all. Most new homeowners who book a walk-through have no solar experience and very little documentation from the previous owner. The engineer identifies everything on-site — inverter brand and model, panel type and count, battery details, wiring configuration, and monitoring setup. You do not need to know anything beforehand.
Yes, monitoring and WiFi setup is included as standard. The engineer connects the inverter to your home WiFi, creates or transfers the monitoring account to your name (on GivEnergy the current owner makes the transfer in the app), installs the manufacturer's app on your phone, and walks you through how to read generation, battery, and export data. If the signal doesn't reach, a WiFi extender is an extra £75, and we carry them with us. If the inverter uses an older communication method like wired Ethernet or a cellular dongle, the engineer will configure that instead.
The visit itself takes approximately 90 minutes. We confirm a visit date usually within a week of booking, and the written condition report follows within 48 hours of the visit. By the time the engineer leaves, you will know how your system works, with monitoring set up on your phone.

Book your on-site walk-through

Tell us about your situation and we'll confirm a visit date — usually within a week. If you're not sure what system you have, that's fine. Figuring that out is part of the service.

  • On-site in Yorkshire and surrounding areas — from £295
  • Approximately 90 minutes on-site
  • Written condition report within 48 hours

By submitting you agree to be contacted about your diagnostic request. We don't share your data with 3rd parties.

Call 07944 877 329 Book free diagnostic