Ronald at Solar Tech Support was very quick and knowledgeable in helping me restart my GivEnergy solar electric battery. I would highly recommend his services.
Thomas Croke · Aug 2026 Google
Solar Repair & Support in Rotherham
Rotherham has one of the highest concentrations of social-housing solar retrofits in South Yorkshire. Most were installed through council energy efficiency programmes a decade ago — and now the inverters are failing in waves. We cover the whole borough and carry the parts these systems need.
from £295 free remote diagnostic first · no call-out fee
- On-site repair from £295
- Inverter replacement from £995
- Free remote diagnostic — usually same-day
Rotherham solar engineer
Tell us what's happening with your system. We'll confirm whether it needs a remote diagnostic or an on-site visit, and give you a clear price before any work starts. Rotherham is one of our core South Yorkshire coverage areas.
Book a visitFree remote diagnostic · no fix, no feeIndependent — not affiliated with any installer or manufacturer.
Any long suffering Givenergy customers are strongly recommended to use solar tech support. They fixed my battery issue in couple of hours.
Sarma Amirapu · May 2026 Trustpilot
I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration. So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.
customer · Apr 2026 Trustpilot
Great service. Got our Givenergy battery back online remotely when others said it needed an onsite visit. Ron resolved the issue within about an hour of my email. Brilliant service.
adam mitchinson · Jul 2026 Google
I wholeheartedly recommend. Many thanks to Ron. Amazing. Everything is fixed. And I feel safer now that I know where to come for support if anything else happens. I contacted STS for help via their extremely useful website which told me exactly what I had done wrong to require support. My GivEnergy battery had been dead for a while and an attempted firmware update had stopped the inverter. The support was prompt and very professional and over and above what I expected. I was helped every step of the way with clear instructions and e-mail support for questions. The issue was resolved within 24 hours and a technical report produces from log data to share with Octopus to try to get to the bottom of how the original issue occurred. Despite Ron saying that mine was a familiar issue with Octopus Intelligent Flux, this to me was service over and above expectations.
Gary Mitchell · Nov 2026 Google
We decided to treat ourselves to an upgrade to our existing solar system, and after a little searching, it became evident that Ron and his team provide the service and support we required. Decommissioning and recommissioning our new SunSynk inverter and a wall-mounted Fogstar battery (which is of substantial size and weight compared to the original) was completed swiftly and competently. The installation was perfectly executed, and all upgraded paperwork for the increased battery export capacity was handled by Ron. I have no hesitation in recommending this team of support technicians to you.
Iain Donkin · Sep 2026 Google
Local Knowledge
Solar in Rotherham — what we see on the ground
Rotherham was one of the biggest beneficiaries of government-backed solar retrofit programmes in South Yorkshire. Between 2012 and 2015, thousands of social-housing properties — predominantly 1960s to 1980s semis and terraces across estates in Rawmarsh, Kimberworth, Brinsworth, and East Herringthorpe — had systems installed through council energy efficiency schemes, most commonly by Mark Group. Those systems are now 8 to 12 years old, and the inverters are entering the failure zone.
Social housing retrofit wave
Rotherham's solar landscape is dominated by council-scheme installs from the Feed-in Tariff era. These are typically 2–3.5kW systems on 1960s–1980s semis with polycrystalline panels and budget string inverters. The panels are still going strong — 25+ year lifespan — but the inverters were always the weak link, and thousands are now reaching end of life simultaneously.
The inverter replacement wave
String inverters have a typical lifespan of 10–15 years. Rotherham's systems were mostly installed in 2012–2014 — meaning the borough is right in the middle of its first major inverter replacement cycle. We're replacing Solis, Growatt, and Fronius units across the borough every week. Modern replacements are more efficient and often come with 10–12 year warranties.
Feed-in Tariff and export issues
Some Rotherham systems installed through council schemes were never properly registered for Feed-in Tariff export payments, or the generation meter was never read after the installer folded. If you've been on deemed export for years or your FiT paperwork is missing, we can help sort it out as part of a system health check.
Housing stock and system types
Most Rotherham solar properties are 1960s–1980s semis and end-terraces with pitched roofs facing south or south-west. System sizes cluster around 2–3.5kW. Newer private installs in Wickersley, Bramley, and Whiston run larger — 4–6kW with GivEnergy or SolarEdge hybrid inverters and batteries. We work with all of them.
Services
What we do in Rotherham
Rotherham is one of our core South Yorkshire coverage areas. Most systems here are FiT-era string inverter setups. We check monitoring data and fault logs remotely before every repair visit — arriving with parts and a plan. No call-out fees. Pricing always confirmed first.
Solar system not working
On-site diagnosis and repair — inverter faults, low output, isolator trips, monitoring dropouts, battery configuration issues. From £295.
Fault diagnosis →Inverter replacement
Old inverter out, new one in. Configured, commissioned, and tested. Solis, Growatt, Fronius, GivEnergy, SolarEdge, and more. From £995.
Inverter replacement →EPS & battery backup
Emergency power supply setup — use your battery to keep essential circuits running during a power cut. From quoted price.
EPS installation →Annual maintenance
Preventative service visit — performance check, firmware updates, wiring inspection, written condition report. From £195.
Annual maintenance →New homeowner walk-through
Bought a house in Rotherham with solar? We visit, identify the full system, set up monitoring access, check your tariff registration, and hand you a written report. From £295.
On-site walk-through →Remote diagnostic
Can't wait for an on-site visit? We analyse your monitoring data, fault logs, and firmware remotely. Written report within 24 hours. Free — £125 only if we fix it remotely.
Remote diagnostic →
Common Problems
What goes wrong with solar systems in Rotherham
Rotherham's solar stock is heavily weighted towards council-scheme installs from the early 2010s. The faults we see reflect that — ageing hardware on a predictable timeline. Most start with a remote diagnostic.
1
String inverter failure — the borough-wide problem
This is overwhelmingly the most common fault in Rotherham. Thousands of Solis, Growatt, and Fronius string inverters installed between 2012 and 2014 are hitting the 10–12 year mark and failing. Symptoms: no generation, blank display, red fault light, or persistent error codes. At this age, replacement is the right move — we carry stock of the most common units and can usually fit within a few days of diagnosis. Inverter replacement →
2
Export meter unregistered or generation meter unread
A surprisingly common issue on Rotherham council-scheme installs. Some systems were never properly registered for Feed-in Tariff export payments, or the generation meter hasn't been read since the installer folded. You may be owed money, or you could switch to the Smart Export Guarantee for ongoing income. We check all of this during a system health visit and help you get the paperwork straight. Not being paid for export →
3
Monitoring offline — no idea if the system is working
Many older Rotherham systems either never had monitoring set up or lost their WiFi connection years ago. The system usually keeps running, but offline doesn't prove it, so check the inverter's own screen. Our guide has the general WiFi checks to try first. If it still won't connect, we set it up on site, from £195: we connect it to your WiFi, set up your router, including a separate 2.4 GHz network if it needs one, and check it's reporting. We also set up app-based tracking so you can see generation, export, and self-consumption in real time. Monitoring offline guide →
4
GivEnergy battery not charging or discharging correctly
Newer private installs in Wickersley, Bramley, and Whiston are increasingly using GivEnergy hybrid inverters and batteries. When the battery stops charging overnight from cheap-rate electricity or won't discharge during the day, the cause is almost always settings, firmware, or tariff configuration — not hardware. We fix settings and tariff faults remotely in most cases. If it needs a firmware update, we do it manually, to our own written procedures: on a callout, or by talking you or your electrician through it remotely. GivEnergy support →
Installer gone bust?
Your Rotherham installer has gone — your system hasn't
Rotherham was hit hard by installer failures. Mark Group — responsible for the majority of social housing solar retrofits here — went into administration in 2015. More recently, two other South Yorkshire installers have folded. If your installer has gone, we handle the full recovery: monitoring transfer (not GivEnergy), documentation rebuild, warranty claims, and ongoing support.
Most common locally
Mark Group
Administration 2015. Installed the vast majority of Rotherham's social housing solar systems through council energy efficiency schemes. Solis and Fronius inverters now 10–12 years old.
Mark Group guide →Snug Energy
Doncaster-based. Voluntary liquidation December 2025. Covered the wider South Yorkshire area including Rotherham and surrounding towns.
Snug Energy guide →All Seasons Energy
Sheffield-based. Voluntary liquidation January 2026. Solar, heat pumps, and insulation across South Yorkshire including Rotherham.
All Seasons guide →Installer not listed? The recovery process is the same regardless of who installed your system. Full installer gone bust guide or book a call.
GivEnergy
GivEnergy battery systems in Rotherham
While older Rotherham systems are predominantly panel-only installs, the newer private market — Wickersley, Bramley, Whiston, Dalton — is increasingly GivEnergy. Whether you've had a battery retrofitted to an existing array or it came with a full new install, we diagnose and fix every GivEnergy fault. Battery not charging, portal offline, system importing when it shouldn't be — we see it all. GivEnergy Ltd entered administration on 9 April 2026, so the manufacturer warranty no longer pays out. Depending on how the system was bought, an installer workmanship guarantee, an insurance-backed guarantee, Section 75, or the MCS Consumer Code may still cover you. We help you find out, and we supply and install replacement GivEnergy hardware at fixed prices.
Battery diagnostics and recalibration
Inverter fault diagnosis and replacement
Tariff and charge schedule configuration (Octopus Go/Agile)
Firmware updates
On-site WiFi setup, from £195
Warranty claim support: post-administration routes, and brands that still trade
Local Coverage
Towns and villages we cover from Rotherham
All of these areas are part of our core Rotherham coverage. Response times and pricing are the same throughout.
Rawmarsh
Wath upon Dearne
Maltby
Wickersley
Bramley
Swinton
Kilnhurst
Thrybergh
Kimberworth
Thurcroft
Brinsworth
Catcliffe
Don't see your area listed? If you're in the Rotherham borough, we almost certainly cover you. Use the enquiry form below and we'll confirm.
New homeowner
Just bought a house in Rotherham with solar panels?
Rotherham has thousands of homes with solar from the council retrofit era, and many change hands without any documentation. If you've moved in and there are panels on the roof but no paperwork, no monitoring, and no idea whether the system even works — that's exactly what we sort out. We visit, identify the full system, set up monitoring in your name, check warranty status, and give you a clear written report.
System identification — panels, inverter, battery, wiring
Monitoring transfer into your name (not GivEnergy)
MCS certificate and warranty status check
Written condition report and recommendations
FiT transfer and SEG export tariff eligibility
Solar repair in Rotherham — common questions
Rotherham is one of our core coverage areas in South Yorkshire. Urgent faults — inverter failure, no generation, battery down — we can usually attend next working day. Planned work like inverter replacements and annual maintenance is typically within a few days. A free remote diagnostic can identify most faults same-day if you need answers before we visit.
Yes. A large number of solar systems in Rotherham were installed through local authority energy efficiency programmes, most commonly by Mark Group before they went into administration in 2015. These systems are now 10 to 12 years old, and the inverters are reaching end of life. We regularly service and replace hardware on council-scheme installs. The manufacturer warranties on your panels and inverter are separate from the installer, so those may still apply even though the original company has gone. Mark Group guide →
Inverter replacement costs from £995, which covers the new unit, removal of the old one, installation, configuration, and commissioning. The exact cost depends on brand, model, and system size. Many Rotherham systems from the social housing retrofit era use Solis or Growatt inverters — we carry stock of the most common replacements. A free remote diagnostic confirms exactly what's needed before we quote — no guesswork. Inverter replacement service →
Yes. We cover the whole Rotherham borough including Rawmarsh, Maltby, Wickersley, Bramley, Swinton, Wath upon Dearne, Kilnhurst, Thrybergh, Kimberworth, Thurcroft, Brinsworth, and Catcliffe. All are part of our core Rotherham coverage, so response times and pricing are the same as central Rotherham.
Solar panels not working in Rotherham? Tell us what's happening.
Describe the fault — what you're seeing (or not seeing), the brand if you know it, when it started. We'll confirm whether it needs a remote diagnostic or an on-site visit and give you a clear price. We're about 45 minutes from Rotherham — fast response, no call-out fee.
- On-site repair from £295 · inverter replacement from £995
- Solar panel maintenance from £195
- Free remote diagnostic — usually same-day for Rotherham
Service notice
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
Ronald Director, Solar Tech Support
On-site: Yorkshire only, for now
Remote: UK-wide, as usual
Remote fix: £125 if we fix it, no charge if we don’t
Replies: within 7 days
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