Tell us what's happening with your system and where you are — coastal Scarborough, Whitby, Pickering, or further inland. We'll confirm whether it needs a remote diagnostic or an on-site visit, and give you a clear price before any work starts.
Book a visitFree remote diagnostic · no fix, no feeIndependent — not affiliated with any installer or manufacturer.
STS were incredibly responsive and helpful In diagnosing an issue with my GivEnergy inverter. Although distance meant it was impractical for me to use them to fully solve the issue, I’m grateful for the help and detail they provided. Don is a real professional gent and a hero in my eyes.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing 2nd hand replacement. It may be that a fix becomes available over the summer which would make a lot of GivEnergy customers happy (Again)
Massively massively recommended. We had a big battery array (49kW across three phases) put in four years ago. c £35k cost. It’s been a total nightmare for many reasons, not least 1. our installer being totally useless and unresponsive and 2. Givenergy, our battery supplier, going bust. Long story short it had never worked anywhere near properly despite countless hours on phones and emails; the best we’d achieved was one third of the batteries working. Rather than write it off, I asked a PM friend to try to source someone who could come on site and review and revive the system. He found Solar Tech Support and Ron. Ron assured us he was the man to get it going again. After so many years of pain, I was not convinced but, true to his word, five hours later it was up and running. Lovely chap, super knowledgeable with a support team to lean on who are also clearly super technical. I honestly didn’t think there was much chance of getting this array going ever again so was absolutely delighted when Ron and team pulled it off. Bravo!
When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.
Very very helpfuland so quick. Made sure that a non expert like myself understood what the problem was and how to resolve it.
The Scarborough borough stretches from the North Sea coast inland to the edge of the North York Moors — and the solar installations across that range are just as varied. Coastal properties in Scarborough and Whitby face salt corrosion, wind stress, and accelerated hardware wear. Inland properties around Pickering, Malton, and Helmsley tend to be larger with bigger systems, often including battery storage and off-grid capability. We see both ends of the spectrum and everything in between.
Scarborough town, Whitby, and Filey sit on exposed coastline where salt air and high winds degrade connectors, isolators, and mounting hardware. Move 15 miles inland to Pickering or Malton and those issues largely disappear — replaced by standard age-related inverter faults and rural access challenges. We adjust our diagnostic approach and parts list depending on your location.
Properties around the North York Moors fringe — Helmsley, Kirkbymoorside, Pickering — tend to be detached homes with 5–8kW solar arrays and battery systems. Some use EPS (emergency power supply) for backup during grid outages, which are more common in rural North Yorkshire. These systems need specific configuration and maintenance that goes beyond a basic panel-and-inverter setup.
Parts of Scarborough, Whitby, and several inland villages fall within conservation areas or contain listed buildings. Solar installations on these properties sometimes have planning conditions that affect panel placement, visibility, or replacement options. When we replace an inverter or recommend system changes, we take any heritage constraints into account so you stay compliant.
Like the rest of Yorkshire, Scarborough has a solid base of Feed-in Tariff era installations from 2012–2015 that are now 10–13 years old. String inverters on these systems are approaching or past end of life. On the coast, salt exposure can push failure earlier — 8–10 years versus 12–15 years inland. Either way, replacement is the right move at this stage.
Scarborough systems take a beating from coastal weather — salt spray, exposed rooflines, and wind-driven rain all accelerate component wear. We remote-diagnose before every visit, checking generation data and fault logs so we arrive prepared. No call-out fees. Costs confirmed in writing before any work.
Fault diagnosis for coastal systems — corrosion damage, isolator failures, inverter faults, panel connector issues, generation drops. From £245.
Fault diagnosis →Full swap — old inverter removed, replacement installed, configured, and tested. Coastal installs may need weatherproofing review. £795.
Inverter replacement →Emergency power supply installation — particularly relevant for rural North Yorkshire properties prone to grid outages.
EPS installation →Performance check, connector inspection, mounting check, firmware updates, written report. Critical for coastal systems, recommended for all. From £195.
Annual maintenance →Bought a property with solar in the Scarborough area? We assess the system's condition, especially any coastal weathering, set up monitoring, and produce a full written report. From £295.
On-site walk-through →Remote check via monitoring portal — generation analysis, fault log review, firmware status. Written report with recommendations, usually same-day. Free — £75 only if we fix it remotely.
Remote diagnostic →The fault profile here depends heavily on location. Coastal properties face accelerated hardware degradation from salt and wind. Inland properties see more standard age-related failures. Here's the full picture.
The most common fault across the whole Scarborough area. FiT-era string inverters from 2012–2015 are reaching end of life regardless of location. On the coast, salt air penetrating ventilation grilles can push failure even earlier. Symptoms: no generation, blank display, error codes, or the red fault light. Replacement is almost always the right move — we carry stock of the most common units and can typically fit within a few days of diagnosis. Inverter replacement →
Rural properties around Pickering, Helmsley, and the moors fringe experience grid outages more often than urban areas. If you have an EPS-capable battery system and it didn't kick in during the last power cut, the EPS function may not be enabled, the settings may be wrong, or the battery firmware needs updating. We diagnose and fix this remotely in most cases — no on-site visit needed. EPS installation →
Specific to coastal Scarborough, Whitby, and Filey. Salt-laden air corrodes the metal contacts inside DC isolators and MC4 connectors, increasing resistance and reducing output. Left unchecked, corroded connections can cause arcing. This doesn't show up on monitoring until it's already caused a significant power drop. An annual maintenance visit with a resistance check catches this early. Annual maintenance →
Scarborough and Whitby have a high proportion of holiday lets and second homes with solar panels. These systems can fail and run unmonitored for months — losing a full season of generation and FiT income before anyone checks. We set up remote monitoring alerts so faults are flagged immediately, whether you're at the property or not. Remote diagnostic →
Several installers who covered North Yorkshire have since gone into administration or liquidation. If your original installer has disappeared, the system still works — it just needs independent support. We handle the full recovery: monitoring transfer, documentation rebuild, warranty claims, and fault diagnosis.
Administration 2015. Installed systems across Yorkshire and the North through government energy efficiency schemes. Inverters now 10+ years old.
Mark Group guide →Sheffield-based. Voluntary liquidation January 2026. Solar, heat pumps, and insulation across Yorkshire — some customers in the Scarborough area.
All Seasons guide →Many smaller local and regional installers have closed over the past decade. The recovery process is the same regardless of who fitted your system.
Full installer guide →Manufacturer warranties on panels and inverters are separate from the installer — they may still be valid. Full installer gone bust guide or book a call.
Coastal properties in Scarborough, Whitby, and Filey need regular connector and mounting inspections to stay ahead of salt corrosion and wind damage. Rural properties around Pickering, Malton, and Helmsley tend to have larger systems with battery storage and EPS — they need configuration expertise and someone who understands off-grid capability. We handle both, and we batch visits to cover the whole area efficiently.
We cover the North Yorkshire coast and the inland market towns on the edge of the North York Moors. We batch visits across the area to keep response times as short as possible.
Don't see your village listed? If you're in the Scarborough area or the North York Moors fringe, we almost certainly cover you. Get in touch and we'll confirm.
Whether you've bought a coastal property in Scarborough or a rural home near Pickering with a larger system and battery, a walk-through tells you exactly what you've got. Coastal properties get a full exposure assessment — we check for salt corrosion on connectors, mounting condition, and seal integrity as standard. Rural properties with batteries get an EPS and tariff configuration check. You get a written report with the true state of everything.
GivEnergy is the most common battery brand we service on the East Coast. Holiday homes with disconnected monitoring, batteries left on default settings by installers who no longer cover the area, and coastal salt corrosion on external connections — the coast has a distinct GivEnergy fault profile. We provide specialist GivEnergy diagnostics, configuration, monitoring transfer, and warranty support across Scarborough, Bridlington, Whitby, and Filey.
GivEnergy support on the East Coast → · All GivEnergy guides → · Bought a house with GivEnergy? →
Describe the fault and let us know your location — coastal Scarborough, Whitby, or inland toward Pickering/Malton. This helps us plan the right parts and the right route. We'll come back with a clear plan and price.
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