Our New Owner Health Check covers system identification, monitoring transfer, MCS documentation, performance review, and a written condition report — in a single remote session.
New Owner Health Check — from £145Book a call to discussWe've helped hundreds of new solar homeowners understand what they've inherited. Most complete their onboarding in a single session.
Just had my whole givenergy system go down. Battery and inverter. Ron sorted me out today 3 hours to get it all sorted. Clear instructions and successful. Could not ask for better. Now that givenergy has gone bust i was concerned as to where to go for help. I have found it and can recommend them to all you givenergy users out there. Off for a cup of coffee now😄
Sts does a extremely great job. Thank you.
I work for a Solar Company and had a customer with a GivEnergy system that we are not versed in. Ron took the time to explain the issues my customer was having and between us managed to rectify the issues. 10 Stars ... Thanks again STS
Ron responded very promptly regarding my GivEnergy battery issue, his knowledgeable diagnosis was spot on and resolved the issue on first attempt. Would recommend to any and all.
Ron made more sense in 20 mins than our installer has done over the last 12 months There is a jungle out there and you need someone like Ron to give a comprehensive overview and solution
My GivEnergy hybrid inverter + battery system had worked faultlessly for 3 years when it suddenly stopped charging and discharging the battery. On contacting my supplier, who had used a sub-contractor for the installation work, I was provided with an email address at GivEnergy but, as it turned out, this is only for GivEnergy Software who are not able to assist. A Google search led to the Solar Tech Support web site, which contains a wealth of helpful information. I requested a remote solar diagnostic, and after providing Ron access to my inverter, he was able to identify and fix the problem within minutes. I am very impressed by Ron’s expertise and knowledge, which included useful information on the current state of GivEnergy Ltd. I would thoroughly recommend Solar Tech Support.
You don't need to understand every detail of the system to take these steps. They establish what you have, whether it's working, and give you the foundation to deal with anything that comes later.
The inverter is usually mounted on a wall in the garage, utility room, or loft. Find the label on the front or side and note the brand name and model number. Take a photo. This single piece of information unlocks everything — monitoring setup, warranty registration, fault code lookup, and configuration guides are all brand-specific.
During daylight hours, look at the inverter display. A number with "W" or "kW" means the system is generating. A blank display (before sunrise or after sunset) is normal. A fault code, red light, or completely unresponsive unit needs investigation. Do not rely on the monitoring app — it will almost always show "offline" because access is linked to the previous owner's account, not yours.
This should have been provided to you at completion. Check your property documents pack. If it wasn't included, contact your solicitor — they should have received it. If it's missing entirely, we can usually retrieve it from the MCS database using the installation postcode and approximate date. Without it, warranty claims and SEG tariff registration are blocked.
Every monitoring platform has a process for transferring accounts to new homeowners. You'll need proof of ownership (a completion letter or Land Registry document). Start this process early — some brands take 1–2 weeks to process account transfers, and without it you have no visibility into how the system is performing. See the monitoring transfer section below for brand-specific instructions.
Note: If the system appears to have a battery (a separate unit, usually floor-standing or wall-mounted near the inverter), its setup and configuration are almost always locked to the previous owner's account and app. This is separate from inverter monitoring — see the battery setup section for what to do.
The brand name is almost always on a label on the inverter itself. If you can't find it — or the system looks unfamiliar — these guides walk you through identification by appearance, wiring colour, and display type.
Not sure what brand you have? Three identification routes — label, monitoring app, MCS certificate — plus how to read the label, check for a battery unit, and a visual reference for all 10+ major UK brands.
Identify my system →What each part of your system does, how the panels, inverter, battery, and grid work together, and what the numbers in the monitoring app actually mean.
Understand your system →The installation date affects warranty status, FiT eligibility, panel degradation estimates, and expected performance. How to find it from the MCS certificate, inverter label, or MCS public register.
Find installation date →Know your brand? Go to the right hub
Solar monitoring accounts are registered to individuals, not properties. When you buy a house, the monitoring app will show "offline", "no device found", or simply never load — because the data link still points to an account you don't have access to. You need to request a transfer from the manufacturer. Each brand has a different process.
What "offline" actually means on an inherited system, and the full process for claiming monitoring access — including what documentation manufacturers require and typical timescales for each brand.
Get monitoring access →We contact the manufacturer on your behalf, provide the required ownership proof, and complete the transfer into your account. Faster, fewer rejections, and we know exactly what each brand needs.
Use transfer service →Some manufacturers require the original account holder to approve a transfer. If the previous owner is uncontactable, there are alternative routes — including direct manufacturer escalation and account reset processes.
Resolve blocked transfer →Brand-specific monitoring transfer guides
Included as part of the New Owner Health Check. Or book as a standalone service — typically resolved in 2–5 working days.
Solar installations generate a paper trail that's essential for warranty claims, export tariff registration, and future sale. Most of it should have transferred with the property. A lot of it doesn't. Here's what to look for and what to do if it's missing.
The MCS certificate proves your system was installed to standard. Inverter warranties run 5–12 years, batteries 5–10, panels 10–25. How to search the MCS database, find out what warranty remains, check whether it transfers to a new owner, and what to do if records are missing.
Check documentation & warranty →If the previous owner was on the Feed-in Tariff (FiT) or Smart Export Guarantee (SEG), those payments don't transfer automatically. What to do to register your own SEG contract and whether the previous FiT payments can be continued.
Sort export payments →Documents that should have been provided at completion
Inherited systems sometimes have faults that were never reported or diagnosed by the previous owner — either because they didn't notice, or because the fault appeared gradually. A Health Check identifies these. But if you've already found something specific, these pages are the right starting point.
System is on but showing zero output, or inverter is showing an error and won't start. Common causes on inherited systems include long-dormant fault codes, tripped breakers, and failed components that were unreported by the previous owner.
Diagnose this →If the system was installed 5+ years ago or has panels in a compromised position, output may be significantly below what its rated capacity suggests. How to compare current output to expected output and what to do if there's a meaningful gap.
Assess performance →Covers every fault type — inverter faults, battery problems, monitoring offline, grid overvoltage, and export issues. If you've already identified the fault category, go here for detailed diagnosis steps.
Go to full fault guide →A New Owner Health Check reviews the system systematically — generation data, fault history, settings, and hardware — and produces a written condition report. From £145.
Battery storage systems are configured around the previous owner's energy tariff, usage patterns, and preferences. Those settings are almost certainly wrong for you. Charge and discharge schedules, tariff integration, and emergency power settings all need to be reviewed and updated before the battery will work correctly in your situation.
What settings need to change when you take over a property with a battery: charge windows, discharge targets, tariff integration, minimum SoC, and emergency power (EPS) settings. We review and reconfigure all of this as part of the New Owner Health Check.
Book battery setup →Battery appears to charge or discharge at the wrong times, or not at all. Almost always a configuration issue tied to the previous owner's settings — specifically charge windows, tariff schedules, or minimum SoC levels that no longer match your situation.
Diagnose battery fault →If you've never had a battery before, this guide explains charge/discharge logic, BMS behaviour, SoC thresholds, and tariff integration — so you can understand what your battery is actually doing and why.
Read guide →We review and update charge/discharge schedules, tariff integration, and emergency power settings as part of the onboarding session. Available as a standalone service too.
Rather than working through each step manually, the Health Check brings everything together: system identification, monitoring transfer, MCS documentation check, current performance review, battery configuration, and a written condition report that you own and can use for future warranty or sale purposes.
For properties with solar only (no battery). Covers system ID, monitoring transfer, MCS check, and performance review.
Book Solar Health Check — £145For properties with solar and a battery. Adds battery reconfiguration, tariff integration, and EPS settings review.
Book with Battery Setup — £145Remote session. Written report delivered within 24 hours. All brands supported.
Our on-site walk-through (£295) covers everything in the remote health check — plus a physical inspection of your panels, inverter, isolators, and cabling, WiFi and monitoring setup on your phone, and a face-to-face controls walk-through so you actually understand how the system works.
The engineer checks for visible faults, confirms the system is generating correctly, sets up your monitoring account, walks you through the app, and provides a written condition report. Currently available across Yorkshire — Barnsley, Sheffield, Leeds, Wakefield, Doncaster, Rotherham, Bradford, Huddersfield, York, Harrogate, and Hull. Remote health check (£145) available nationwide.
On-site walk-through — £295Monitoring access locked, no warranty support, orphaned system with no documentation — we handle the full recovery: access transfer, documentation rebuild, warranty claims, and getting you back in control.
Get installer-gone-bust recovery →Full fault triage guide covering every common solar fault type — inverter problems, battery issues, monitoring offline, grid faults, and export problems. The complete diagnostic starting point.
Go to fault guide →Tell us what you know — brand if you can spot it, whether there's a battery, any fault lights or issues. We'll work out the rest and come back with a clear plan.
We use cookies to measure traffic and improve our ads — including sharing limited, hashed details with Meta (Facebook) and Google to measure ad performance. Accept, or decline for essential cookies only. Privacy policy
