Our System Recovery service handles the full picture — monitoring transfer, documentation rebuild, warranty escalation, fault diagnosis, and a written condition report. One engagement, all of it covered. We work independently — not affiliated with any installer or manufacturer.
System Recovery ServiceBook your free diagnosticMy GivEnergy Solar/Inverter/Batteries system went down and the GivEnergy Administrators are totally non- existent/useless. Luckily, I found Ron, who used to be a GivEnergy Installer, and beyond my wildest dreams, he sorted everything out remotely from 200 miles away. His approach to everything is very professional and I cannot recommend him more highly. Thanks very much Ron!!
Outstanding support, very detailed knowledge of the system and clarity on what was needed to fix it, no hesitation in recommending them to all.
Unfortunately, only weeks after Givenergy went into receivership, our system failed. Our installers were unhelpful in the extreme but Solar Tech Support were able to diagnose a terminal problem with our Gen 1 AC3 inverter. They advised regarding the available options and (having decided to buy a replacement Givenergy inverter as the simplest solution) they were able to get us up and running. They made themselves readily available to talk through the process and manage any faults. I would have no problem recommending them.
I've spoken to Ron a couple of times with issues with my Givenergy installation. Such a friendly knowledge guy very highly recommended. Thank you very much for resolving my issues
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Had a fault on a GivEnergy AC coupled 3kW home battery and was getting no joy from multiple companies I contacted, as well as the original installer. Contacted Solar Tech Support and they sorted it really quickly, now working perfectly again, can’t recommend them highly enough, professional and very responsive!
Some things are genuinely lost. Most things are recoverable. Understanding the difference helps you know what to prioritise.
The installer was your first call for any system problem. That relationship is gone. You now need to establish a new support relationship — either self-managing with manufacturer support or engaging an independent engineer.
Any installation errors that surface now — miswired CT clamps, undersized cables, incorrect settings — are no longer covered by an installer warranty. Corrections require independent engineer time and cost. HIES or RECC protection may partially offset this if the installer was registered.
The inverter, battery, and panel warranties usually remain valid and can be claimed directly. Two exceptions: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured (GivEnergy warranty guide), and Fox ESS claims go through a Local Installer, a role we can take on (Fox ESS warranty guide). The system itself is yours — its generation data, its physical components, and its performance are all recoverable. An independent engineer can take over full support from where the installer left off.
Important: The most common mistake after installer closure is assuming the system is fine because it appears to be running. A system can appear operational while losing 20–30% of potential generation due to CT clamp errors, export limit misconfiguration, or a fault that only activates under certain conditions. A condition assessment catches these.
Many installation errors don't cause immediate visible failure — they cause slow performance losses or intermittent faults that only become apparent months or years later. These are the most common ones seen on systems that have had no maintenance since installation.
The most common and most costly silent error. A CT clamp installed on the wrong cable, or oriented incorrectly, causes the inverter to misread import/export — resulting in the battery cycling in completely the wrong pattern. On a hybrid system, this can cost hundreds of pounds a year in unnecessary grid import without any visible fault on the display.
G99 connections often come with an export limit from the DNO, typically 3.68kW on a single-phase supply. If this is set incorrectly (too low or incorrectly activated), the system trips off at peak production, clipping output at exactly the point where it should be generating most. Common on GivEnergy and Growatt systems where the export limit setting is separate from the main inverter settings.
DC cables running from roof panels to inverter must be sized correctly for the string current. Undersized cables cause resistance heat buildup — not always visible until summer peak production, when the inverter trips on thermal overload. A one-off fault in a hot June often traces to undersized or poorly terminated DC cabling installed at commissioning.
Earthing faults don't always cause immediate outages — they create leakage conditions that trigger occasional grid-trip events and, in some cases, present a genuine safety concern. Symptoms include intermittent grid disconnection on the display with no obvious fault code. An inspection can identify whether earthing is compliant without any system downtime.
Hybrid inverter charge and discharge schedules are set during commissioning. Incorrect scheduling — charging from grid at peak rate, discharging during overnight cheap-rate periods, or setting a minimum SOC that leaves most of the battery unavailable — significantly reduces the financial benefit of the battery. Settings errors are common and easily corrected once identified.
Many installers connected the inverter to their company monitoring account without setting up a homeowner login or completing WiFi configuration for the property's router. The system may be generating correctly but sending no data — or sending data that no one is watching. A condition assessment identifies the monitoring status and resolves any account or settings issues. If the inverter was never connected to your WiFi, we can set it up on site, from £195.
For a system that has had no independent review since installation, this is the recommended sequence.
A remote diagnostic accesses the inverter monitoring data and reviews current generation performance, active fault codes, battery charge and discharge behaviour, and export configuration. This gives a baseline picture of what the system is doing — and what it should be doing — before any on-site visit is considered. Most issues are identifiable remotely, which saves time and cost.
Free · Written report included · No site visit required at this stage
The condition report documents the system state: generation data over a reference period, any active or historic fault codes, equipment serial numbers, monitoring access status, warranty status, and any concerns identified. This report serves multiple purposes — it supports warranty claims, HIES or RECC complaints, and provides a benchmark for future performance monitoring. It is included with the System Recovery service and available as an add-on to the remote diagnostic.
Faults identified in the diagnostic fall into three categories. Component failures are manufacturer warranty claims — supported with documentation. Installation errors (CT clamp, export limit, cable sizing) are workmanship corrections — quoted as independent repair. Configuration issues (schedule settings, firmware, monitoring account setup) are operational fixes — often resolvable remotely without a site visit. Each category follows a different route and different cost expectation.
Before ongoing remote support is effective, monitoring must be linked to an account you own and can access. If it's still registered to the installer's company account, this is resolved as part of the System Recovery service or separately via the monitoring transfer process. Once your account is set up, you can view generation data and we can monitor the system remotely going forward. We do not handle GivEnergy account transfers, because the owner can do them in the app. If your installer has gone, another installer can ask for access at givenergy.cloud/temporary-access, and the account owner approves it. Read the GivEnergy transfer guide.
With the system assessed and any immediate issues resolved, the final step is establishing ongoing cover. An annual maintenance visit checks connections, verifies settings, cleans panels if needed, and produces a maintenance report. Booking one each year catches issues early, before they cost you in generation losses or emergency call-out fees.
The right option depends on the current condition of the system and how much has accumulated since installer closure.
If you have a specific fault you need diagnosing — a fault code, an underperformance issue, battery behaviour you don't understand. Free remote diagnostic — written report included. Most issues identifiable without site visit.
Remote diagnostic →For systems with multiple or cascading issues after installer closure. Covers monitoring transfer, documentation rebuild, warranty escalation, fault diagnosis, and a full written condition report. One engagement, everything covered. Quoted after initial diagnostic.
What System Recovery covers →A yearly once-over that replaces the support relationship lost when the installer closed. Generation checked against expectation, battery health, settings and firmware reviewed. Booked when it suits you, with no subscription and no tie-in.
Annual maintenance details →Our recommendation: For most homeowners in the installer-gone-bust situation, the System Recovery service is the right starting point — it handles everything in one engagement and leaves you with a fully documented, monitored system with an established support relationship. An annual maintenance visit is the recommended next step once recovery is complete.
We handle the full picture — monitoring access, documentation, warranty escalation, fault diagnosis, and ongoing support. Independent, transparent, and written up so you know exactly what you have.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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