Contacted Solar Tech about my Givenergy battery storage system that wasn't working. Battery status was "idle". Given the company Givenergy had gone bust, I need independent quality technical help. Very patient and clearly very knowledgeable about battery systems Ron diagnosed possible issues and suggested several possible remedies. Worked our way through them and fortunately it began to work. The fault was very specific and only an experienced engineer would have thought to check. Suffice to say I'll be back if I need independent support again. Lastly you only pay if there is a solution. Outstanding.
Fronius Grid Overvoltage — Frequency Fault & State 102
- Not affiliated with Fronius
- No fix, no fee
- DNO complaint evidence provided
If state 102 trips daily during peak sun, you are losing significant energy production. We quantify the loss from your Solar.web data and provide the evidence your DNO needs to fix the network.
Book your free remote diagnosticBack to Fronius hubIndependent — not affiliated with Fronius International.
I had a red status light on my GivEnergy battery pack and Ron at Solar Tech Support was a great help resolving the problem. He was able to do a remote diagnosis of the invertor BMS firmware and hardware and gave very quick practical and professional support. Thanks Rob
Roland is a true gentleman. He provided a refurbished inverter when my givenergy one failed. The install was a pain and took him hours. I was expecting a big bill but he honoured his price despite the extra effort. While here he diagnosed a battery fault. He helped me get the battery down and recommended an excellent company who could repair the battery. Absolute legend of a person and company
When my GivEnergy system had an issue, I was completely left without support and had honestly lost all hope. Thankfully, I searched online and found Ron, which completely turned things around. After sending him a message, he responded incredibly fast and called me to assure me that he would get the problem fixed. I really admire his dedicated, supportive nature and his determination to find a solution. With this kind of outstanding attitude and customer service, he has absolutely secured a future customer in me.
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
Great experience with STS great communication from Ron, very helpful and knowledgable. Installed me a second Givenergy battery to help take the strain off my original 9.5 that needs refurb due to a weak cell. They secured me an 8.2 arranged install. Levi arrived the whole install was done within 1.5 hours - great tidy job. Worked with me to alter my setup to allow easy removal of my 9.5 when i can get it away for refurb - very happy with their service and its reassuring to know there is a company out there that can help look after my givenergy system
The inverter disconnects automatically when voltage passes one of these trips. It reconnects after approximately 60 seconds once voltage returns to the safe range.
6-step grid overvoltage diagnosis
Grid overvoltage is a network problem, not an inverter fault. These steps help you identify whether the issue is one-off or persistent, and what to do about it.
Identify which grid fault code you are seeing
Fronius uses several state codes for grid conditions. State 102 (AC voltage too high) is the most common — the inverter has detected voltage above the 253V G98 limit. State 103 means voltage too low. State 105 means frequency too high and state 106 means frequency too low. State 107 means no grid detected, and state 108 means the anti-islanding protection has triggered.
Check the inverter display or the Solar.web event log for the exact code, timestamp, and how often it has occurred. A single state 102 event during unusual grid conditions is not a concern — a daily pattern is.
Understand that this is a grid issue, not an inverter fault
All 1xx state codes are protective responses to abnormal grid conditions. The inverter is working exactly as it should — it has detected that the electricity network at your property is outside safe limits and has disconnected as required by UK grid code G98.
The inverter reconnects automatically after approximately 60 seconds once grid conditions return to normal. You do not need to reset it manually. If voltage remains high, the inverter will trip again — creating a cycle of short disconnections that costs you generation during the best producing hours of the day.
Check for a recurring overvoltage pattern
Open the Solar.web event log and review the last 30 days. State 102 appearing every sunny afternoon between midday and 3pm is the classic pattern. Multiple solar systems on your street are exporting simultaneously, pushing the local voltage above 253V.
This is increasingly common across the UK as solar adoption grows — particularly on rural networks with long distribution lines, weak infrastructure, and transformers that were set to high baseline voltages before solar was widespread. The combined export from several homes creates a cumulative voltage rise that the local network was not designed to handle.
Monitor your grid voltage
If your system has a Fronius Smart Meter, you can see real-time grid voltage in Solar.web. Even without one, the inverter logs the voltage at the time of each state 102 event.
Look at the peak readings. Grid voltage consistently above 248V during daylight hours means there is very little headroom before the 253V trip threshold. Anything regularly above 250V with solar export active is a strong indicator that the network transformer tap is set too high for the level of solar generation now connected in your area.
Report persistent overvoltage to your DNO
If state 102 is recurring and costing you generation, contact your Distribution Network Operator (UK Power Networks, National Grid, Northern Powergrid, etc.). Provide your Solar.web event log showing dates, times, and frequency of trips. Request that they fit a voltage monitor at your property.
The most common DNO fix is adjusting the transformer tap setting — lowering the baseline voltage by 5 to 10 volts to create headroom for solar export. This is a straightforward change that resolves overvoltage for all properties on that transformer.
If the DNO is unresponsive, escalate to Ofgem (the energy regulator), then the Energy Ombudsman if still unresolved.
Consider export limitation as a temporary measure
While waiting for the DNO to act, export limitation can reduce the frequency of overvoltage trips. A Fronius Smart Meter measures grid voltage in real-time and automatically reduces inverter output when voltage approaches the trip threshold. The system still generates for self-consumption but reduces export during high-voltage periods.
Export limitation does not fix the underlying grid problem — it is a mitigation that prevents generation loss while the DNO resolves the network issue. STS can assess whether this is appropriate for your situation and configure it remotely.
Why rural UK networks are hit hardest by grid overvoltage
UK distribution transformers have adjustable output taps — typically five to nine positions, each representing a 2.5% voltage step. Rural transformers were historically set to the highest tap to compensate for voltage drop over long distribution lines to remote properties. With no solar generation and low daytime load, this worked well for decades.
The problem appeared when rooftop solar became widespread. To export power, an inverter must push at a voltage slightly higher than the grid. On a rural network where the transformer is already delivering 245 to 250 volts at the nearest properties, even a small amount of solar export pushes the voltage above the 253-volt trip threshold. On a street where four or five homes have solar, the cumulative effect makes overvoltage a daily occurrence during peak sun.
Urban networks are less affected because they have shorter distribution lines, lower impedance, more customer loads consuming power during the day, and transformers set to lower baseline voltages. The long-term solution is for DNOs to adjust transformer taps downward and, in some areas, install active voltage management equipment. Until that happens, affected homeowners lose generation during the most productive hours.
Grid-related Fronius state codes
Grid voltage above 253V. The most common grid fault in the UK. Auto-reconnects after ~60 seconds when voltage drops. Report to DNO if recurring.
Grid voltage has fallen below the inverter's lower limit. Less common than overvoltage. May indicate a weak supply connection, a high-draw appliance on the same circuit, or a wider network brownout.
Grid frequency has drifted outside the permitted 50 Hz range. Caused by system-wide grid events, not local conditions. Usually brief and self-correcting. Rarely recurring.
The inverter cannot detect the grid at all. Check the AC isolator at the consumer unit, the main breaker, and whether there is a wider power cut in your area.
Anti-islanding protection has triggered. The inverter detected it may be powering a section of the grid independently — a safety hazard for line workers. Reconnects automatically once the grid is confirmed stable.
Grid overvoltage — common questions
Overvoltage costing you generation? We quantify the loss.
We analyse your Solar.web data to calculate exactly how much energy you are losing to grid trips — and provide the documented evidence your DNO needs to take action.
- Not affiliated with Fronius
- No fix, no fee
- DNO complaint evidence included
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