A failed or bad firmware update can leave your system generating but misconfigured — costing you money daily until fixed. We review your portal settings, confirm your firmware version, and restore correct configuration remotely.
Book your free remote diagnosticGivEnergy hubNot affiliated with GivEnergy Ltd. Independent diagnosis and configuration.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
If your system is working correctly, there is no compelling reason to update. Every firmware update carries a risk of resetting settings and occasionally introduces new bugs. The question to ask is: what specific problem does this update fix?
GivEnergy firmware updates regularly reset settings to factory defaults. The system continues to operate but in a default configuration that may be completely wrong for your tariff and usage — costing money daily until corrected. The most common symptom is the battery no longer charging overnight despite your off-peak tariff being active.
Some firmware updates introduce bugs that prevent the dongle from connecting to GivEnergy's cloud servers. The dongle connects to your home WiFi (solid LED) but the portal shows offline or no data. The system continues to generate but cannot be monitored or controlled remotely.
Contact GivEnergy support at [email protected] and reference your inverter serial number and the firmware version currently running. GivEnergy can verify connectivity from their side and push a patch if it's a known cloud communication bug.
If GivEnergy cannot resolve it remotely, a local firmware update using the USB method (see below) may be needed to restore a working version. GivEnergy will provide the correct firmware file on request.
The update initiated but hasn't completed. The portal shows the system is "updating" and has been for a long time, or the inverter appears unresponsive after an update attempt.
According to GivEnergy's firmware guide: a remote update should take 5–30 minutes. If it is still showing as updating after one hour, restart the inverter — turn off the AC isolator below the inverter, wait 60 seconds, turn it back on. After restart, check My Inverter → Software to see the current firmware version and determine whether the update completed or needs to be re-attempted.
A corrupted firmware flash can leave the inverter unable to boot normally. In this state, a remote update via the portal is not possible — the dongle cannot communicate with a non-booting inverter. A local firmware update using the USB method is required.
Contact GivEnergy support for the correct firmware file for your inverter model and serial number before attempting a local update. Flashing with the wrong file can cause further damage. See the local update guide below.
The remote update is the standard method — no physical access to the inverter is needed. It attempts to update both the inverter and battery firmware in a single operation.
Remote update steps
Before starting, go to My Inverter → System Mode Settings and photograph or screenshot every setting visible. This is your restore reference if the update resets your configuration.
The Software tab shows your current firmware version for the inverter, battery, and dongle. If an update is available, an Update button will appear. If the system is already on the latest firmware, no update option is shown.
According to GivEnergy's guide, the update takes 5–30 minutes. Do not turn the inverter or battery off during this period. Do not close the portal tab — monitor the progress. The system may go offline briefly during the update.
Once the update completes, go back to System Mode Settings and compare every setting against your screenshots. Restore anything that has changed. Pay particular attention to system mode, AC charge enable, charge times, and export limit.
Used when a remote update has failed or the inverter cannot reach the portal. Requires GivEnergy to provide the firmware files — contact [email protected] with your serial number before starting. Do not use firmware files from any other source.
MSN and delete all other files.ARMStore.bin and DSPStore.bin. Do not rename them.BMS_ARM.bin.Step-by-step remote and local update guide — when and how to update safely.
System mode reset by firmware is the most common post-update problem.
Firmware breaking cloud connectivity — causes and fixes.
Browse all fault guides — battery, EPS, portal, CAN, firmware and more.
This is a brand-specific version of our general monitoring offline guide, which covers all brands.
A settings reset after a firmware update is one of the most financially costly silent faults — your battery stops charging on cheap rate and you don't notice for days. We review your portal configuration against your tariff and restore every setting correctly.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £75 if we fix it, free if we don’t.
We use cookies to measure traffic and improve our ads — including sharing limited, hashed details with Meta (Facebook) to measure ad performance. Accept, or decline for essential cookies only. Privacy policy