Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
Tesla Powerwall datasheets, manuals & warranty documents
- Self-hosted PDFs
- Latest versions maintained
- Free to download
Documents are useful for reference, but if your system has a fault we can diagnose it — remotely, usually same day.
Book your free remote diagnosticCommon Tesla Powerwall faultsIndependent — not affiliated with Tesla, Inc..
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
A really big thank you to Ron and his team, he has vast amounts of knowledge and got my system back up and running, also good to get on with. I was absolutely lost as to know what to do, no help from installer and somehow came across Ron and am I glad I did. I would definitely definitely recommend him to anyone who has faults with there solar system, any make I would say. Thanks again Ron a pleasure meeting you.
I reached on behalf of a friend, who had lost control of their battery following a storm. A couple giv energy “dealers” had attempted and said different fixes. None worked. Solar tech support solved it remotely on the first attempt almost instantly. Genuinely a 10/10 service.
Thank you for your diligence. On this occasion the battery was able to be saved but they have given a route to hopefully arrange a repair from the manufacturer.
Ron responded very promptly regarding my GivEnergy battery issue, his knowledgeable diagnosis was spot on and resolved the issue on first attempt. Would recommend to any and all.
Tesla Powerwall documents are being added
We are building out the Tesla Powerwall document library. In the meantime, please contact STS if you need a specific datasheet, manual, or installation document.
Need Tesla Powerwall support?
If your system has a fault, tell us what you're seeing. We'll review your details and come back with a clear diagnosis — usually same day.
- Not affiliated with Tesla, Inc.
- No fix, no fee
- On-site visits available across Yorkshire
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Got a solar fault or need a quick answer? Drop us a message — we usually reply within a few minutes. Mon–Fri, 9am–7pm.