Victron MultiPlus Not Charging — Charge Parameter, BMS & DVCC Diagnosis

Great experience with STS great communication from Ron, very helpful and knowledgable. Installed me a second Givenergy battery to help take the strain off my original 9.5 that needs refurb due to a weak cell. They secured me an 8.2 arranged install. Levi arrived the whole install was done within 1.5 hours - great tidy job. Worked with me to alter my setup to allow easy removal of my 9.5 when i can get it away for refurb - very happy with their service and its reassuring to know there is a company out there that can help look after my givenergy system

The Solar Tech Support company was the only one to respond to a request for someone to supply and fit a new inverter for our solar panels after our old one finally expired after 26 years. Ron kept us well informed throughout, came and ascertained that the issue was down to the inverter having failed then sourced and fitted a new one. He got the system up and running again, set up the wi-fi performance feedback and took away the old inverter for disposal. By acting promptly and fitting the job around existing commitments we were able to get our solar power unit back in operation with minimal delay in the short while before we were due to go away for a week. The work was carried out very professionally and we were asked to confirm that all was in order the following day. I was impressed that, having recently taken on additional work for GivEnergy customers we were able to keep our solar panel down-time to a minimum. I would highly recommend for prompt attention and first-rate service.

Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.

I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration. So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.

Unfortunately, only weeks after Givenergy went into receivership, our system failed. Our installers were unhelpful in the extreme but Solar Tech Support were able to diagnose a terminal problem with our Gen 1 AC3 inverter. They advised regarding the available options and (having decided to buy a replacement Givenergy inverter as the simplest solution) they were able to get us up and running. They made themselves readily available to talk through the process and manage any faults. I would have no problem recommending them.

Absolutely brilliant service. Our GivEnergy battery stopped working for no obvious reason. The manufacturers have gone in administration so no aftercare is available. Our installer could not diagnose the problem and gave up. We were at our wits end. A web search came up with Solar Tech Support. In truth, the reviews almost seemed to good to be true. But Ron diagnosed the problem within the hour and fixed it remotely the same day. He explained everything clearly and thoroughly and has offered solutions to other issues we had too. I honestly cannot recommend Ron highly enough. An absolute godsend in the mess that GivEnergy have left behind in their demise. Thank you again for all your help!

Great experience with STS great communication from Ron, very helpful and knowledgable. Installed me a second Givenergy battery to help take the strain off my original 9.5 that needs refurb due to a weak cell. They secured me an 8.2 arranged install. Levi arrived the whole install was done within 1.5 hours - great tidy job. Worked with me to alter my setup to allow easy removal of my 9.5 when i can get it away for refurb - very happy with their service and its reassuring to know there is a company out there that can help look after my givenergy system

The Solar Tech Support company was the only one to respond to a request for someone to supply and fit a new inverter for our solar panels after our old one finally expired after 26 years. Ron kept us well informed throughout, came and ascertained that the issue was down to the inverter having failed then sourced and fitted a new one. He got the system up and running again, set up the wi-fi performance feedback and took away the old inverter for disposal. By acting promptly and fitting the job around existing commitments we were able to get our solar power unit back in operation with minimal delay in the short while before we were due to go away for a week. The work was carried out very professionally and we were asked to confirm that all was in order the following day. I was impressed that, having recently taken on additional work for GivEnergy customers we were able to keep our solar panel down-time to a minimum. I would highly recommend for prompt attention and first-rate service.

Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.

I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration. So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my Inverter. Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. Expert, razor sharp advice and first class customer service, even though I wasn't officially a customer.

Unfortunately, only weeks after Givenergy went into receivership, our system failed. Our installers were unhelpful in the extreme but Solar Tech Support were able to diagnose a terminal problem with our Gen 1 AC3 inverter. They advised regarding the available options and (having decided to buy a replacement Givenergy inverter as the simplest solution) they were able to get us up and running. They made themselves readily available to talk through the process and manage any faults. I would have no problem recommending them.

Absolutely brilliant service. Our GivEnergy battery stopped working for no obvious reason. The manufacturers have gone in administration so no aftercare is available. Our installer could not diagnose the problem and gave up. We were at our wits end. A web search came up with Solar Tech Support. In truth, the reviews almost seemed to good to be true. But Ron diagnosed the problem within the hour and fixed it remotely the same day. He explained everything clearly and thoroughly and has offered solutions to other issues we had too. I honestly cannot recommend Ron highly enough. An absolute godsend in the mess that GivEnergy have left behind in their demise. Thank you again for all your help!