Ron has come to our rescue once again! After sorting out our GivEnergy battery issue, he was on hand to help us find a solution to data logging issues caused during install of an additional inverter. He's helpful, patient and extremely knowledgeable. Utterly brilliant service. Thank you again!
Excellent response to diagnose a problem on our SolarEdge installation. Kept us informed at every step. Diagnosis quickly completed and solution implemented.
Givenergy panels and battery had been offline for a couple of months after various changes by Givenergy to their app etc. Ron did a fantastic job of sorting it out - got things up and running almost immediately, followed by some fine tuning to get things fully configured. What a legend - great service, great comms, great result.
Fantastic support. We have a Givenergy system where one of our batteries was not working. Ronald successfully helped us get it back up. His perseverance was amazing….and it shows what REAL customer service means. Can’t thank you enough Ron!
Great service in supplying and fitting an additional GivEnergy battery. Went the extra mile in managing to fit the battery in to a difficult space.
Ron is a life saver sorted out a connectivity problem and had to replace one of my inverters all good now so I can stop stressing. Thank you again
On most UK SolarEdge installs above 3.68 kW the configuration that matters most is the G99 export limit, and it is also the one that quietly costs people generation. SolarEdge measures real-time export with a revenue grade meter or CT clamp at the grid connection point and curtails the inverter when export nears the limit. Done right, that limit only restricts what goes to the grid, never your total output. Done wrong, the system flat-lines during peak sun even when the house is drawing load.
The single most common fault we see is the inverter dropping into fixed limiting. When the export meter loses communication, usually a loose RS485 connection or a meter the inverter can no longer detect (error 3x6E in the event log), SolarEdge falls back to a hard cap on total output as a safety measure. A reversed CT clamp does the same kind of damage: with the arrow pointing the wrong way the meter reads import as export, so the inverter curtails when it should be producing. Our export limit guide walks through spotting the flat-line, telling dynamic from fixed limiting, and checking the meter and CT.
The catch is that none of this is homeowner-accessible. Export limit, meter setup and grid compliance all sit behind installer-level authentication in SetApp, so if your original installer has gone, you cannot touch it. We hold our own SetApp installer credentials. Send us your monitoring data and the remote diagnostic is free, no fix no fee; a remote SetApp reconfiguration is a flat £125, and if it turns out to be a physical meter or CT-clamp wiring fault, an on-site visit is from £295.
Each topic links through to an engineer-led step-by-step guide.
Tell us what's happening with your SolarEdge system. Free remote diagnostic, no-fix-no-fee. Most configuration faults resolved during the 30-minute session.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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