We can check your metering, confirm your SEG registration status, and tell you exactly what needs to happen to start receiving payments.
Book a payment review — £125 only if we fix itWhat's includedRon very quickly diagnosed what was wrong with my GivEnergy system. Unfortunately the kit has died after only 3.5 years of use-which is quite sad and timing couldn’t be worse with GivEnergy gone bust. Ron gave me advise on how to handle this with my installer. I’m hoping they’ll be forthcoming, but if they aren’t i now have a good idea how to deal with that. Thanks a lot Ron!
Very speedy response. Handled by a real human who took my system through a logical process with the desired outcome within minutes of them accessing my inverter settings. Ron passed me on to Ash, they are both ex-Givenergy people who clearly know their stuff and can give the reassurance of proper technical support now that the Givenergy support desk has closed. A worthwhile investment in ensuring my expensive kit is kept fully functioning.
Had a fault on a GivEnergy AC coupled 3kW home battery and was getting no joy from multiple companies I contacted, as well as the original installer. Contacted Solar Tech Support and they sorted it really quickly, now working perfectly again, can’t recommend them highly enough, professional and very responsive!
Ronald tried to help solve a fault with communications between battery and inverter. Whilst in the end a hardware fault was diagnosed and not possible to fix remotely his attempt to fix and guide me through steps to fault find were appreciated. He was available at a time convenient to my availability. Great service for anyone requiring independant tech support for their solar or battery system.
Just had my whole givenergy system go down. Battery and inverter. Ron sorted me out today 3 hours to get it all sorted. Clear instructions and successful. Could not ask for better. Now that givenergy has gone bust i was concerned as to where to go for help. I have found it and can recommend them to all you givenergy users out there. Off for a cup of coffee now😄
After GivEnergy went into liquidation, just my luck, my battery started playing up (internal board crashed). Contacted my installer - not interested! Found Solar tech support on a Google search. Sooo glad I found this company! Ron is extremely helpful and has plenty of experience. He soon confirmed what the fault was, and helped me to get my system up and running again. Now moved my GivEnergy account to Solar tech support, and will definitely use again if I have more issues. Unusual to find such a helpful company in these times, no morons reading scripts, just direct contact with the engineer.
There are four main reasons solar owners miss out on export payments. Most can be fixed without an engineer visit.
The single most common cause. The Smart Export Guarantee is not automatic — you must actively sign up with a participating supplier. Many solar owners assume their installer arranged this, but installers are not required to register you. Until you sign up, every kWh you export earns nothing.
SEG payments require a meter that records half-hourly export data — a SMETS2 smart meter, enrolled SMETS1, or dedicated export meter. If you have a traditional meter, there is no way for your supplier to measure what you export. You need a smart meter installed (free from your supplier) before payments can start.
A surprisingly common issue. Your smart meter may be installed and working for import readings, but the export register (the channel that records electricity flowing back to the grid) has not been activated. The export reading stays at zero even though your system is exporting. Your supplier can enable this remotely — no engineer visit needed.
The SEG requires your installation to be MCS-certified. If your installer did not register the installation with MCS, or if the certificate number was not provided to your export supplier, your application may be stuck. Check the MCS database to confirm your installation is listed.
If you were receiving payments and they have stopped, the issue is usually on the supplier's side — a billing cycle change, an account migration error, or a meter communication failure. Contact your supplier's billing department and ask them to investigate. Keep records of your portal export data as evidence.
If your system was installed before April 2019 and registered on the Feed-in Tariff, different rules apply. FIT payments are managed by your FIT licensee (usually your electricity supplier). If FIT payments have stopped, see our dedicated guide on FIT payments stopped.
Work through these checks in order. Most people find the cause at step 1 or 2.
Contact your energy supplier and ask: "Am I registered on a Smart Export Guarantee tariff or any export tariff?" If they say no, you need to sign up. This is the most common cause — and the easiest to fix.
To register, you need your MCS certificate number and a smart meter. You can sign up with any participating supplier — it does not need to be the same company you buy your electricity from. See our Smart Export Guarantee guide for current rates and how to choose.
Check your electricity bill or online account for an export reading. It may be labelled "Export", "Export register", "R2", or "Generation meter". If there is no export reading anywhere, your meter is either not a smart meter, or the export register is not enabled.
If you have a traditional meter: contact your supplier and book a free smart meter installation. If you have a smart meter but no export reading: call your supplier and ask them to enable the export register remotely. This is a common missed step after smart meter installations.
If your meter has an export register, check whether the reading is going up over time. Compare your monitoring portal's export figure against the meter reading. If your portal shows you are exporting but the meter reading stays flat, there may be a metering fault or the meter is not measuring correctly.
Also check your monitoring portal: if it shows zero export, the issue may be with your solar system rather than the payment — your system might not actually be exporting due to an export limit or high self-consumption.
The SEG requires proof that your installation is MCS-certified. When you signed up (or if your installer signed you up), the MCS certificate number should have been provided. If it is missing, your export tariff application may be incomplete.
Check whether your installation appears in the MCS public database. If it does not, contact your installer and ask them to register it. If your installer has gone bust, see our documentation recovery guide for alternative routes to getting your MCS certificate.
Log in to your energy supplier's account and look for export payment line items. SEG payments are typically credited quarterly — not monthly — so you may need to wait for the next billing cycle before the first payment appears.
If payments were previously arriving but have stopped, check: has your smart meter lost communication (contact your supplier), has your SEG contract expired (some have an annual renewal), or has your account been migrated to a new billing system?
Export tariffs do not automatically transfer when a house is sold. The previous owner's SEG agreement ends when they leave, and you need to register a new one in your name. You will need the MCS certificate (which should have been handed over as part of the sale) and a smart meter.
If you do not have the MCS certificate, see our check export payments guide for steps to recover documentation and set up a new export tariff after moving in.
The amount you lose depends on how much you export and what rate you could be earning. Here are typical figures for UK systems.
A remote review checks your monitoring data, confirms your SEG registration status, verifies your meter is recording exports correctly, and identifies exactly what needs to happen to start receiving payments. We deal with export payment issues every week.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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