We can check your metering, confirm your SEG registration status, and tell you exactly what needs to happen to start receiving payments.
Book a payment review — from £75What's includedBrilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Brilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Called back within a day and gave good advice.
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
There are four main reasons solar owners miss out on export payments. Most can be fixed without an engineer visit.
The single most common cause. The Smart Export Guarantee is not automatic — you must actively sign up with a participating supplier. Many solar owners assume their installer arranged this, but installers are not required to register you. Until you sign up, every kWh you export earns nothing.
SEG payments require a meter that records half-hourly export data — a SMETS2 smart meter, enrolled SMETS1, or dedicated export meter. If you have a traditional meter, there is no way for your supplier to measure what you export. You need a smart meter installed (free from your supplier) before payments can start.
A surprisingly common issue. Your smart meter may be installed and working for import readings, but the export register (the channel that records electricity flowing back to the grid) has not been activated. The export reading stays at zero even though your system is exporting. Your supplier can enable this remotely — no engineer visit needed.
The SEG requires your installation to be MCS-certified. If your installer did not register the installation with MCS, or if the certificate number was not provided to your export supplier, your application may be stuck. Check the MCS database to confirm your installation is listed.
If you were receiving payments and they have stopped, the issue is usually on the supplier's side — a billing cycle change, an account migration error, or a meter communication failure. Contact your supplier's billing department and ask them to investigate. Keep records of your portal export data as evidence.
If your system was installed before April 2019 and registered on the Feed-in Tariff, different rules apply. FIT payments are managed by your FIT licensee (usually your electricity supplier). If FIT payments have stopped, see our dedicated guide on FIT payments stopped.
Work through these checks in order. Most people find the cause at step 1 or 2.
Contact your energy supplier and ask: "Am I registered on a Smart Export Guarantee tariff or any export tariff?" If they say no, you need to sign up. This is the most common cause — and the easiest to fix.
To register, you need your MCS certificate number and a smart meter. You can sign up with any participating supplier — it does not need to be the same company you buy your electricity from. See our Smart Export Guarantee guide for current rates and how to choose.
Check your electricity bill or online account for an export reading. It may be labelled "Export", "Export register", "R2", or "Generation meter". If there is no export reading anywhere, your meter is either not a smart meter, or the export register is not enabled.
If you have a traditional meter: contact your supplier and book a free smart meter installation. If you have a smart meter but no export reading: call your supplier and ask them to enable the export register remotely. This is a common missed step after smart meter installations.
If your meter has an export register, check whether the reading is going up over time. Compare your monitoring portal's export figure against the meter reading. If your portal shows you are exporting but the meter reading stays flat, there may be a metering fault or the meter is not measuring correctly.
Also check your monitoring portal: if it shows zero export, the issue may be with your solar system rather than the payment — your system might not actually be exporting due to an export limit or high self-consumption.
The SEG requires proof that your installation is MCS-certified. When you signed up (or if your installer signed you up), the MCS certificate number should have been provided. If it is missing, your export tariff application may be incomplete.
Check whether your installation appears in the MCS public database. If it does not, contact your installer and ask them to register it. If your installer has gone bust, see our documentation recovery guide for alternative routes to getting your MCS certificate.
Log in to your energy supplier's account and look for export payment line items. SEG payments are typically credited quarterly — not monthly — so you may need to wait for the next billing cycle before the first payment appears.
If payments were previously arriving but have stopped, check: has your smart meter lost communication (contact your supplier), has your SEG contract expired (some have an annual renewal), or has your account been migrated to a new billing system?
Export tariffs do not automatically transfer when a house is sold. The previous owner's SEG agreement ends when they leave, and you need to register a new one in your name. You will need the MCS certificate (which should have been handed over as part of the sale) and a smart meter.
If you do not have the MCS certificate, see our check export payments guide for steps to recover documentation and set up a new export tariff after moving in.
The amount you lose depends on how much you export and what rate you could be earning. Here are typical figures for UK systems.
A remote review checks your monitoring data, confirms your SEG registration status, verifies your meter is recording exports correctly, and identifies exactly what needs to happen to start receiving payments. We deal with export payment issues every week.
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