Particularly useful in helping to fix my GivEnergy All in One system with a disabling fault.
Patrick Collins · Sep 2026 Google
Consumer Energy Solutions has entered administration —
Here's what to do next
Consumer Energy Solutions Ltd of Swansea entered administration on 9 January 2026 and ceased trading immediately. If your solar panels were installed by Consumer Energy Solutions — including as a free upgrade through the ECO4 grant scheme — the company can no longer repair, complete, or support your system. But your manufacturer warranties are usually unaffected, your scheme protections still apply, and your system is almost certainly recoverable. Two exceptions: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured (GivEnergy warranty guide), and Fox ESS claims go through a Local Installer, a role we can take on (Fox ESS warranty guide). Here's the full picture, in plain terms.
- 12-year product · 25-year performance warranties remain valid
- ECO4 / TrustMark scheme protections may apply
- We cover the same south Wales area Consumer Energy Solutions served
Former Consumer Energy Solutions customer?
We're an independent solar support company based in south Wales. We handle monitoring transfers, documentation recovery, fault diagnosis, and ongoing support for solar systems installed by companies that have closed — including grant-funded ECO4 installs. No question is too basic, and the first diagnostic costs you nothing. We cover Swansea, Cardiff, Newport, and across south Wales.
System Recovery ServiceBook a call to discussIndependent — not affiliated with any installer, manufacturer, or trade body.
Fantastic support. We have a Givenergy system where one of our batteries was not working. Ronald successfully helped us get it back up. His perseverance was amazing….and it shows what REAL customer service means. Can’t thank you enough Ron!
Martin · Aug 2026 Google
We decided to treat ourselves to an upgrade to our existing solar system, and after a little searching, it became evident that Ron and his team provide the service and support we required. Decommissioning and recommissioning our new SunSynk Acure inverter and a wall-mounted Fogstar battery (which is of substantial size and weight compared to the original) was completed swiftly and competently. The installation was perfectly executed, and all upgraded paperwork for the increased battery export capacity was handled by Ron. I have no hesitation in recommending this team of support technicians to you.
iain donkin · Sep 2026 Trustpilot
Ronald at Solar Tech Support was very quick and knowledgeable in helping me restart my GivEnergy solar electric battery. I would highly recommend his services.
Thomas Croke · Aug 2026 Google
I reached on behalf of a friend, who had lost control of their battery following a storm. A couple giv energy “dealers” had attempted and said different fixes. None worked. Solar tech support solved it remotely on the first attempt almost instantly. Genuinely a 10/10 service.
Will Jay · Jun 2026 Google
Great communication from start to finish No question unanswered and very knowledgeable
glen fisher · Aug 2026 Google
Timeline
What happened to Consumer Energy Solutions
Consumer Energy Solutions Ltd was a Swansea-based home energy company, registered at Ffynnon Menter, Phoenix Way, Swansea SA7 9HZ, with a second site in Treorchy in Rhondda Cynon Taf. It served south Wales and the south west, and ran a dedicated renewables service that installed solar panels to residential homeowners — much of it as free upgrades funded by the ECO4 grant scheme. The company was FCA-regulated (FRN 930823) and had been trading since 2016.
Company record — Company no. 09959339
2016
Company incorporated
Consumer Energy Solutions Ltd incorporated. FCA-regulated under FRN 930823.
9 Jan 2026
Entered administration
The company entered administration and ceased trading immediately. James Saunders and Michael Lennon of KR8 Advisory were appointed joint administrators. Around 295 staff were made redundant.
Jan 2026
Administration notice issued
The company's own administration notice states it can no longer complete outstanding work, carry out remedial works or repairs, or resolve complaints. The collapse was attributed to the ending of the ECO4 grant scheme.
You don't have to sort this out alone. If your install was a free ECO4 grant job, the manufacturer warranties on your panels still stand, and TrustMark and the scheme administrator have a route for scheme complaints. They handle the paperwork side — not the practical repair. If you paid anything yourself by credit card, Section 75 claims also have time limits, so check your card statements. An independent engineer can step in to actually diagnose and fix the system itself.
Your system
What the administration means for your solar system
The company is gone, but your system isn't. Here's what's affected and what isn't — in plain terms.
What you've lost
Repairs and remedial work from the installer — the administrators have confirmed Consumer Energy Solutions can no longer carry out remedial works, repairs, or complete outstanding work. Any workmanship cover it offered can no longer be honoured by the company itself.
Outstanding or unfinished installations — if your install was never completed, the company can no longer finish it. The administration notice says so directly.
Aftercare and complaints handling — gone. There's no longer anyone at the company to call for system queries, monitoring help, or to resolve a complaint.
Monitoring access — may be locked. If the system was registered under the company's installer account, that login has stopped working now the business has closed.
What you still have
Your panel warranties — fully valid. The solar panels came with a 12-year product warranty and a 25-year performance warranty. These sit with the manufacturer, completely independent of the installer, and you can claim against them directly using the serial numbers.
Manufacturer inverter warranty — usually valid. Your inverter has its own manufacturer warranty, separate from the installer. Claim directly with the manufacturer. Two exceptions: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured (GivEnergy warranty guide), and Fox ESS claims go through a Local Installer, a role we can take on (Fox ESS warranty guide).
ECO4 scheme protections — if your install was a free ECO4 grant upgrade, it had to be lodged with TrustMark. That gives you consumer-protection routes through TrustMark and the scheme administrator that are independent of the company.
Your generation data — safe on the manufacturer's servers. Monitoring data isn't lost when the installer account closes — it just needs transferring to your own account.
An insurance-backed guarantee, if you had one — designed to survive installer closure. Check your installation paperwork for a certificate.
Government schemes
Were your panels a free ECO4 grant install?
Most of what Consumer Energy Solutions did was grant-funded — free home upgrades under the ECO4 scheme, rather than systems homeowners paid for out of pocket. If that was you, you have protections built into the scheme, but it helps to understand what each body actually does (and doesn't do).
ECO4 grant installations
ECO4 is the government-backed energy efficiency scheme that funded free upgrades for eligible households. The ending of ECO4 was the cited reason for the company's collapse. ECO4 work had to be carried out by a TrustMark-registered installer and lodged with TrustMark, which is what gives you a protection route now the installer has gone.
TrustMark and the scheme administrator (DESNZ)
TrustMark and the scheme administrator (DESNZ) handle disputes and complaints about scheme-funded work. This is the right place to report that your installer has entered administration. Important: they manage the complaint and dispute process — they do not send an engineer to diagnose or repair your system. Their role is the paperwork and the scheme rules, not hands-on work on your roof.
The gap — and where an independent engineer fits
That leaves a practical gap: someone still has to physically check the system, find what's wrong, and fix it. That's the part TrustMark and DESNZ don't do, and it's exactly what an independent solar engineer is for. We can assess what was installed, document any defects in writing to support a scheme complaint, transfer your monitoring, and carry out the repair itself.
Recovery path
Five steps to recover your Consumer Energy Solutions system
Work through these in order. Some routes have time limits, so start with scheme protection and any financial claims before moving on to the technical recovery. None of this needs to be daunting — take it one step at a time.
1
Report it to TrustMark and check any financial claims
If your install was a free ECO4 grant job, report to TrustMark and the scheme administrator that Consumer Energy Solutions has entered administration, and ask about the route for completing or remediating the work. Check your paperwork for an insurance-backed guarantee certificate too — that survives installer closure. If you paid anything yourself by credit card and it qualifies, contact your card issuer about a Section 75 claim. These routes have time limits, so start here.
2
Get a remote diagnostic to assess your system
Before spending money on anything, find out what state the system is actually in. A free remote diagnostic gives you a structured, plain-English assessment: is the system generating, are there faults, what's the monitoring status, and what needs attention. This becomes your action plan — and if your install was never finished, it documents exactly what's missing.
3
Transfer your monitoring account
Consumer Energy Solutions may have registered your inverter under the company's installer account, so your monitoring login could have stopped working. You'll need the inverter serial number (on the label on the unit) and proof of address to claim it. Our Monitoring Account Transfer service handles this — or follow the step-by-step guide to do it yourself. Once transferred, you'll see your live generation data again. We do not handle GivEnergy account transfers, because the owner can do them in the app. If your installer has gone, another installer can ask for access at givenergy.cloud/temporary-access, and the account owner approves it. Read the GivEnergy transfer guide.
4
Recover your documentation
Your install should have come with paperwork — an MCS certificate, a DNO notification, and TrustMark registration for an ECO4 job. If the company didn't hand these over, or you've mislaid them, search mcscertified.com for your MCS certificate and contact your local DNO to confirm the export notification was filed. Our Documentation Recovery guide walks through the whole process.
5
Arrange ongoing support
With the installer gone, there's no one coming back for check-ups. An independent annual maintenance visit verifies the system is properly configured, catches any early faults, and gives you a baseline performance report you can compare year on year. From £195 per year.
How we help
Services for former Consumer Energy Solutions customers
We're an independent solar support company based in south Wales and cover Swansea, Cardiff, Newport, and across the region Consumer Energy Solutions served. These are the services most relevant to your situation — all focused on solar PV and battery systems, and all explained without jargon.
System Recovery
The complete reset for a system left behind by a closed installer: monitoring transfer, documentation rebuild, fault diagnosis, warranty status check, and a written condition report covering everything — especially useful for an ECO4 grant install.
System Recovery →Monitoring Transfer
If your system was registered under the company's installer portal, we reclaim the account from the manufacturer and set it up under your own name, so you can see your live generation data again.
Monitoring transfer →Remote Diagnostic
Not sure if your panels are even working? A 30–45 minute engineer call checks generation levels, identifies faults, and gives you a written plan in plain English. Free — £125 only if we fix it remotely.
Remote diagnostic →Warranty Claim Support
Your panels carry a 12-year product and 25-year performance warranty, and your inverter has its own. If something's developed a fault, we gather the evidence and liaise with the manufacturer directly on your behalf.
Warranty support →Independent Inspection
Worried about the quality of a grant-funded job, or about an unfinished install? An on-site inspection checks wiring, mounting, earthing, and configuration, with a written report you can use for a TrustMark complaint or peace of mind.
Independent inspection →Annual Maintenance
With no installer to come back, an independent annual service verifies the system is set up correctly and catches small faults before they cost money. From £195.
Annual maintenance →
Coverage
We cover the same south Wales area Consumer Energy Solutions served
Consumer Energy Solutions was based in Swansea, with a second site in Treorchy in Rhondda Cynon Taf, and served south Wales and the south west. We're an independent solar support company covering south Wales, with on-site visits across the region. Remote diagnostics are available nationwide.
On-site coverage for Consumer Energy Solutions customers
Related guides
Guides for customers of installers that have closed
Recovering monitoring access
If your system was registered under Consumer Energy Solutions' portal, your login will have stopped working. Here's the step-by-step process to reclaim it under your own account.
Monitoring recovery guide →Making a warranty claim without your installer
Your panel and inverter warranties usually survive the administration. Here's how to claim directly with the manufacturer (serial numbers, evidence, and escalation steps), and why GivEnergy and Fox ESS are the exceptions.
Warranty claim guide →Documentation recovery
Missing your MCS certificate, DNO notification, or TrustMark paperwork? Most installation documents can be recovered — here's the full process for grant and retail installs alike.
Documentation guide →Free remote diagnostic
Not sure where to start? A free remote diagnostic tells you whether your system is generating, what's wrong, and what to do next — no obligation, no jargon.
Remote diagnostic →Common questions from Consumer Energy Solutions customers
Consumer Energy Solutions can no longer carry out remedial works, repairs, or complete outstanding work — the administrators have confirmed this directly, so their own workmanship cover can no longer be honoured by the company. However, manufacturer warranties are independent of the installer and usually remain valid, with two exceptions: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured, and Fox ESS claims go through a Local Installer, a role we can take on. Your solar panels came with a 12-year product warranty and a 25-year performance warranty, and you can claim against these directly with the manufacturer using the serial numbers on the equipment. If your installation came with a separate insurance-backed guarantee, that cover is designed to survive installer closure — check your paperwork for a certificate. Warranty claim guide →
Yes. Installations completed under the ECO4 grant scheme had to be lodged with TrustMark by a registered installer, which brings consumer-protection routes that are independent of the company, and the equipment manufacturer warranties usually remain valid regardless, except that GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured. If there's a problem with the quality of the work, TrustMark and the scheme administrator (DESNZ) handle scheme disputes — but it's important to understand they manage the complaint process, not hands-on repair. They won't send an engineer to your roof. That practical gap — getting someone to actually diagnose and fix the system — is exactly what an independent solar engineer fills.
Ask the inverter manufacturer to move the system onto a homeowner account in your name; you will need the inverter serial number and proof of address. Consumer Energy Solutions registered many ECO4 installs under their own installer account, and that login stopped working when trading ceased in January 2026, but the generation data itself is still held on the manufacturer's servers. Some grant customers were never given a login at all, in which case this is a first-time setup rather than a recovery, but the manufacturer process is the same. For GivEnergy, another installer can ask for access at givenergy.cloud/temporary-access, and the account owner approves it. Monitoring recovery guide →
The administrators have stated the company can no longer complete outstanding work or resolve complaints. If your install was an ECO4 grant job, contact TrustMark and the scheme administrator to report that the installer has entered administration and ask about the route for completing or remediating the work. If you paid anything yourself by credit card and the amount qualifies, Section 75 of the Consumer Credit Act may give you a claim against your card issuer. Separately, an independent engineer can assess what was actually installed, document what's missing or unsafe, and give you a written report you can use to support any of those routes.
An independent engineer can, and that is what we do: we are based in south Wales and cover Swansea, Cardiff and Newport, the same area Consumer Energy Solutions worked. TrustMark and the scheme administrator only run the complaints process, so the hands-on side, diagnosing faults, transferring monitoring and completing the documentation, needs an engineer. Our System Recovery service handles that end to end and produces a written condition report. An Annual Maintenance visit then gives a grant-funded system the yearly check it would otherwise never get.
Nothing up front: the remote diagnostic is free on a no fix, no fee basis, which matters if your panels were a free ECO4 install and you never budgeted for solar support. If the problem can be fixed remotely, the fix is a flat £125. On-site repair visits start from £295, and any physical work is quoted in writing before we book it. Every cost is agreed before work starts, so there are no surprise bills. Full pricing →
We usually respond the same day with a plan, and the free remote diagnostic resolves many monitoring account and settings problems without a visit. For hands-on work we cover Swansea, Cardiff, Newport and the surrounding south Wales area, the same patch Consumer Energy Solutions served, so on-site visits are scheduled quickly. Remote support covers former customers outside south Wales.
Consumer Energy Solutions customer
Tell us what you're dealing with
Let us know what you have: what brand the system is, whether it was a free ECO4 grant install, what documentation you were given, and what the monitoring situation is. We'll come back with a clear, jargon-free recovery plan — usually same day. There's no charge for the initial diagnostic.
- Free remote diagnostic · no fix, no fee
- System Recovery — quoted after diagnostic
- On-site across south Wales · Remote nationwide
Service notice
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
Ronald Director, Solar Tech Support
On-site: Yorkshire only, for now
Remote: UK-wide, as usual
Remote fix: £125 if we fix it, no charge if we don’t
Replies: within 7 days
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