If your battery behaviour changed after enrolling in GivBack, or you need help with eligibility, scheduling conflicts, or opting out — we can help.
Book your free remote diagnosticAll configuration guidesSafety: do not open inverter or battery enclosures. If you smell burning or see arcing, isolate at the consumer unit and call 999.
A really big thank you to Ron and his team, he has vast amounts of knowledge and got my system back up and running, also good to get on with. I was absolutely lost as to know what to do, no help from installer and somehow came across Ron and am I glad I did. I would definitely definitely recommend him to anyone who has faults with there solar system, any make I would say. Thanks again Ron a pleasure meeting you.
Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone
I’ve used Ron a couple of times regarding issues with my Givenergy inverter and batteries after Givenergy went bust. My system stopped working properly so it was a stressful time but Ron resolved the issues and got my system working properly again. He’s really helpful and knowledgeable and I wouldn’t hesitate to recommend him and to use him again if the need arose.
This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing. If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.
Very very helpfuland so quick. Made sure that a non expert like myself understood what the problem was and how to resolve it.
Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them
GivBack is GivEnergy's permanent grid services programme. It enrolls your battery in automated grid service events — periods when the national grid needs to balance supply and demand.
When the grid is under high demand, GivEnergy remotely controls your battery to export stored energy back to the network. In return, you earn payments. Events typically occur between 4 PM and 8 PM but can happen at any time.
There's no annual commitment. However, once enrolled, your battery participates in all scheduled grid events automatically — participation is mandatory, not optional per event.
No manual intervention required during events. Your battery responds to remote signals and handles all charging and discharging automatically. Your normal schedule resumes after each event.
You must meet every requirement below to enrol in GivBack.
Working smart meter at property
SMETS2 or equivalent for your energy supplier
GivEnergy battery installed and commissioned
Includes GEN 2, GEN 3, and Hy models
Battery NOT already managed by another flexibility service
Cannot run Octopus Intelligent Flux simultaneously
Property in England, Wales, or Scotland
NOT Northern Ireland or crown dependencies
Sign up through the GivBack app — NOT through the main GivEnergy app or portal.
Available on App Store (iOS) and Google Play (Android). This is a separate app from the main GivEnergy app.
Use the same email address as your main GivEnergy account for seamless linking.
Required for NESO (National Electricity System Operator) compliance. You'll need your MPAN and postcode.
Authorise GivBack to remotely control your battery for grid service events.
If on a time-of-use tariff, enter your cheap-rate window (e.g. 11 PM – 7 AM for Economy 7). GivBack uses this to optimise around your existing charging schedule.
If you see "No devices at this address", enter your address exactly as it appears on your energy bill (including flat/apartment numbers). Try signing up anyway — registration failure often triggers an email follow-up from GivBack support.
Still unable to verify? Email givback@givenergy.co.uk with your full address, MPAN, and a screenshot of the error.
GivBack payments are entirely separate from your Feed-in Tariff or Smart Export Guarantee — this is additional income.
The delay covers initial NESO settlement and payment processing. GivEnergy will contact you to request bank account details for direct payments.
Once set up, payments arrive monthly to the account you provide. Keep an eye on your inbox for the initial bank details request.
Participating in grid events does not change your electricity import or export rates. You pay the same tariff whether you participate in GivBack or not.
When GivBack runs a grid service event, the system temporarily adjusts your battery schedule for that event day.
Two steps — email GivBack, then revoke access in your portal.
Send an email to givback@givenergy.co.uk
Subject: Opt Out
Body: Your name + full address
GivBack will process your opt-out within 1–2 working days.
Log into givenergy.cloud → My Account → Connected Apps → find the GivBack OAuth entry → click Revoke. This immediately removes GivBack's remote control access to your battery.
Book a diagnostic if any of these apply after enrolling in GivBack.
Whether it's enrolment issues, scheduling conflicts with your tariff, or unexpected battery behaviour after signing up — tell us what's happening and we'll diagnose it.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £75 if we fix it, free if we don’t.
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