We're an independent solar support company based in Yorkshire. We handle monitoring transfers, documentation recovery, fault diagnosis, and ongoing maintenance for solar PV systems installed by companies that have closed — including Solarplicity. We cover Leeds, Bradford, Huddersfield, and across Yorkshire.
System Recovery ServiceBook a call to discussIndependent — not affiliated with any installer, manufacturer, or trade body.
Ron was Absolute God send . After 6 months of nightmares with the installer who messed up in every single aspect of the install... Ron came investigate and provide me with a detailed report and standing behind his words for my case His knowledge and understanding are simply exceptional. I can not express how happy I am to have the luck to deal with him
⭐⭐⭐⭐⭐ 5-Star Review – Solar Tech Support Installing solar panels is only the first step! To get the best possible performance and maximise your investment, you need to make sure your system is configured correctly and all settings are properly optimised. Solar Tech Support did exactly that for me, and I couldn't be happier with their professional service!** Their knowledge, expertise, and attention to detail helped me optimise my solar system to get the most out of it. If you already have solar panels and battery storage, I highly recommend contacting Solar Tech Support for professional advice, system optimisation, and technical support. Don't just install solar panels – make sure you're getting the maximum benefit from your investment! ⭐⭐⭐⭐⭐ Highly recommended! Thank you, Solar Tech Support, for your excellent service!
Ron want out of is way to help, nothing was to much. He was very thorough in what he did Very knowledgeable I would highly recommend Ron and his company He did a fantastic job for me. if you have any problems, he'll do his best to help you out and resolve your problem. I wouldn't hesitate to recommend them
Ronald tried to help solve a fault with communications between battery and inverter. Whilst in the end a hardware fault was diagnosed and not possible to fix remotely his attempt to fix and guide me through steps to fault find were appreciated. He was available at a time convenient to my availability. Great service for anyone requiring independant tech support for their solar or battery system.
Absolutely brilliant service. Our GivEnergy battery stopped working for no obvious reason. The manufacturers have gone in administration so no aftercare is available. Our installer could not diagnose the problem and gave up. We were at our wits end. A web search came up with Solar Tech Support. In truth, the reviews almost seemed to good to be true. But Ron diagnosed the problem within the hour and fixed it remotely the same day. He explained everything clearly and thoroughly and has offered solutions to other issues we had too. I honestly cannot recommend Ron highly enough. An absolute godsend in the mess that GivEnergy have left behind in their demise. Thank you again for all your help!
Ron was very knowledgeable and patient as we worked through the cause of Givenergy Hybrid Inverter suddenly failing (with 0W grid). He was able to quickly identify the probable cause, and point me in the right direction to identify the ‘burnt out’ AC isolator switch & piece of cable, which I was able to find a local electrician to replace. The best £95 I have spent. Thanks Ron.
Solarplicity Energy Limited started in 2012 as a solar panel installation company. They expanded into energy supply by acquiring LoCO2 Energy in 2017, becoming a combined energy supplier and solar installer — one of few companies offering both. They launched the Community Energy Scheme in 2018, installing solar panels on thousands of council homes in partnership with local authorities. At their peak, they supplied energy to over 7,500 domestic and 500 business customers while continuing to install solar panels nationally.
Companies House filings — Company no. 06895776
Solarplicity began as a solar panel installation company, installing systems across the UK.
Expanded into energy supply by acquiring and rebranding LoCO2 Energy, becoming a combined solar installer and energy supplier.
Partnership with local councils to install solar panels on council homes. Thousands of installations completed, primarily in Stoke-on-Trent and other areas.
Ofgem revoked Solarplicity's energy supply licence. Administrators appointed on 19 August 2019. EDF Energy appointed as supplier of last resort for domestic customers. Over 7,500 domestic and 500 business energy customers affected.
Multiple administrator progress reports filed. Registered office moved to Causeway House, 1 Dane Street, Bishop's Stortford, CM23 3BT.
Administration ended August 2023. Final Gazette notice published. Company fully dissolved 24 November 2023.
The company is fully dissolved — but your system still works. Solarplicity's dissolution means there is no company to contact, no warranty to claim against, and no support line. But the solar panels on your roof are independent hardware. They continue to generate electricity regardless of what happened to the company that installed them. If your system is underperforming or you've lost monitoring access, an independent engineer can diagnose and fix the issue.
Solarplicity was unusual because they were both your energy supplier and your installer. Their closure affected both sides — but the impact on your solar system is what matters long-term.
Installer workmanship warranty — Solarplicity can no longer honour this. However, if your installation came with an insurance-backed guarantee (IBG), that cover is designed to survive installer closure. IBGs are typically 2, 5, or 10 years depending on the level purchased — check your paperwork for a certificate. Depending on when your system was installed, you may still be within the IBG period.
Aftercare and support — gone. No one to call for system queries, monitoring help, or configuration changes.
Monitoring access — may be locked. If Solarplicity registered your inverter under their company account, the login has died with the business.
Energy supply relationship — ended in August 2019. Your energy supply was transferred to a new supplier by Ofgem. This has no effect on your solar panels.
Insurance-backed guarantee (IBG) — if your installation came with one, this is specifically designed to survive installer closure. Check your installation paperwork for an IBG certificate. If the IBG period hasn't expired, you can make a claim for workmanship faults.
Manufacturer warranties — usually valid. Your inverter and panels each have separate manufacturer warranties that are independent of the installer. Claim directly with the manufacturer using the serial number. Two exceptions: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured (GivEnergy warranty guide), and Fox ESS claims go through a Local Installer, a role we can take on (Fox ESS warranty guide).
Your generation data — safe on the manufacturer's servers. Monitoring data is not lost when the installer account closes — it just needs to be transferred to your own account.
MCS registration — permanent. If Solarplicity registered your installation with MCS, that record is independent and searchable at mcscertified.com.
Feed-in Tariff (FiT) — if your system was registered for the FiT before March 2019, your payments continue for the full 20-year term regardless of the installer's status. The FiT is between you and your energy supplier, not your installer.
Solarplicity installed solar panels on thousands of council homes through the Community Energy Scheme (CES), working in partnership with local councils. If your system was installed through this programme, the situation is slightly different from a standard Solarplicity installation.
The Community Energy Scheme was a partnership between Solarplicity and your local council. Even though Solarplicity is dissolved, your council may have ongoing obligations or alternative arrangements in place for maintenance and support. Contact your council's housing department to ask about the current status of your installation and what support is available.
CES installations typically involved long-term contracts for the solar panels. The terms of your contract, including maintenance obligations and exit options, depend on the specific arrangement with your council. Check your original paperwork or contact the council for a copy of the current terms.
Regardless of the contractual situation, the physical solar panels on your roof work independently. If they're generating electricity, they'll continue to do so. If they've developed a fault — the inverter has stopped, generation has dropped, or you've got an error light — an independent engineer can diagnose and fix the problem whether or not the CES arrangement is still active.
Work through these in order. If your installation was recent enough to still be within an IBG period, start with step one. If it's been several years, the hardware assessment at step two is your priority.
Check your installation paperwork for an insurance-backed guarantee (IBG) certificate. If you have one and it hasn't expired, this is your route for workmanship faults — IBGs are specifically designed to cover situations where the installer has ceased trading. IBGs are typically 2, 5, or 10 years depending on the level purchased. If you paid by credit card and the installation was within the last 6 years, a Section 75 claim may also be an option.
Before spending money on anything, find out what state the system is actually in. A free remote diagnostic gives you a structured assessment: is the system generating, are there faults, what's the monitoring status, and what needs attention. This becomes your action plan.
Solarplicity installations — particularly Community Energy Scheme systems — were often registered under Solarplicity's bulk installer accounts. These have been inactive since 2019. You'll need the inverter serial number and proof of address to reclaim the account. Our Monitoring Account Transfer service handles all major brands except GivEnergy, which the owner does in the app — or follow the step-by-step guide if you'd prefer to do it yourself.
Solarplicity's rapid expansion meant documentation handover was inconsistent. Many customers never received proper MCS certificates or DNO notifications. Search mcscertified.com for your MCS certificate using your postcode. DNO notifications can be confirmed with your local Distribution Network Operator. If your install was through the Community Energy Scheme, your council may also hold records. Our Documentation Recovery guide covers every route.
Your Solarplicity system has been without professional oversight since 2019 — that's over six years of potential degradation, firmware drift, and unchecked performance loss. An independent annual maintenance visit establishes a baseline, catches accumulated issues, and gets the system back to full performance. From £195 per year.
We're based in Yorkshire and provide on-site solar support for Solarplicity customers across Leeds, Bradford, Huddersfield, and the wider Yorkshire region. Remote diagnostics are available nationwide.
Solarplicity systems have been without installer support since 2019 — over six years of unmonitored operation. Recovery focuses on re-establishing monitoring, chasing down documentation that was often inconsistent across CES and private installs, and identifying degradation or faults that have gone unnoticed.
System Recovery →Solarplicity registered most systems under their bulk installer account — particularly CES installs, where homeowners often never had their own login. We contact the manufacturer, verify your ownership, and move the system to your own homeowner account.
Monitoring transfer →Not sure what state your Solarplicity system is in after six years without support? A 30–45 minute engineer call gives you a clear picture — generation performance, fault status, and a written action plan. Free — £125 only if we fix it remotely.
Remote diagnostic →Solarplicity installations are now 7–10 years old, which is when inverter faults become more likely. If your inverter or panels have a manufacturer warranty fault, we handle the claim — evidence, manufacturer liaison, and replacement coordination.
Warranty support →Concerned about the quality of your Solarplicity install — especially if it was a CES council scheme installation? Full on-site inspection of wiring, mounting, earthing, and configuration. Written report for insurance or council complaints.
Independent inspection →After six-plus years without professional maintenance, a Solarplicity system is overdue for a proper health check. We assess generation performance, inverter condition, firmware, and panel state — catching degradation before it becomes a costly repair. From £195.
Annual maintenance →Solarplicity installed nationally, with a significant number of customers across Yorkshire — particularly in Leeds and the wider West Yorkshire area. We're based in Yorkshire and provide on-site solar support across all of these areas. Remote diagnostics are available nationwide.
Solarplicity registered most systems under their bulk installer account. Here's how to reclaim your inverter monitoring — whether it was a private install or a CES council scheme system.
Monitoring recovery guide →Solarplicity's paperwork was often inconsistent — especially across the CES scheme where documentation sometimes went to the council, not the tenant. Here's how to rebuild what's missing.
Documentation guide →A Doncaster-based installer that entered liquidation in December 2025. Recent installs with modern hardware — a very different situation to Solarplicity's older systems.
Snug Energy guide →A Port Talbot installer that entered administration in January 2020. Known for combined solar, battery, and EV charger installations with HIES-backed guarantees.
Solar Plants guide →Let us know what you have — what brand the system is, whether it was installed through the Community Energy Scheme, what documentation you were given, and what the monitoring situation is. We'll come back with a clear recovery plan — usually same day.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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