Our Monitoring Account Transfer service contacts the manufacturer directly, provides documentation on your behalf, and manages the full transfer process. We have established escalation routes with the major UK brands — including those that typically delay or deflect homeowner requests. We do not handle GivEnergy account transfers, because the owner can do them in the app.
Monitoring Transfer ServiceBook a diagnostic callSTS installed/commissioned an extra Givenergy battery for me. Communication was great and the engineer did a great job and even tidied up the existing wiring which made it look a great deal nicer than it did. Very happy so far and grateful to the team for their professionalism.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Solar Tech have been everything you expect and want from a support organisation. Easy to contact, quick to respond and their expertise and knowledge about GivEnergy Systems was amazing. All the work was done remotely, and they guided me through the recovery of a failed system, which ended up to be down to a physically damaged USB key installed in production that was corrupted and stopping one battery from working, locking the whole system. All fixed and the system is working again. Massive thanks to the team and their help. Will be my goto for any future issues with our GivEnergy system. The pictures shows the condition of the USB as installed..
My GivEnergy solar and battery system is failing intermittently, GivEnergy is in administration and so is my installer, so it was a relief to get Ron’s expert advice.
Ronald was able to organise a brilliant electrician with extensive experience of GivEnergy systems local to me in the SW. I have now got a fully functioning system and suspect that my electricity bill will be substantially reduced or in credit over a year. Also when said electrician discovered an overvoltage in the my local grid, Ronald prepared a very lucid and comprehensive report of the situation which I have now supplied to my local grid. Cannot recommend Ron and Dan enough.
Absolutely amazing service. Ive had a couple of issues with my Givenergy system and couldn't manage to get in touch with Givenergy after they went bust. So I was searching on Google and came across Rons number. I sent Ron a WhatsApp message and got a prompt reply and he resolved the problem I had with my system. I can't recommend Ron enough its not often you get such a good service in this day and age. If you are experiencing issues with your solar system Ron is the man to contact.
Most UK solar installers registered all of their installations under a single company monitoring account — often without ever setting up an individual homeowner login. When the company closes, the login credentials die with it.
Installers register all inverters under one company account — it's faster and gives them a dashboard view of their entire customer base. Individual homeowner accounts are rarely created unless the customer specifically asks.
When a company ceases trading, the email addresses and passwords used to manage installer accounts go with it. Directors and staff aren't legally required to hand these over — and often don't.
The inverter is still sending data to the manufacturer's servers. The generation history is not lost. The only problem is that the account linked to your system belongs to a company that no longer exists.
Important distinction: Monitoring offline does not mean the system is broken. Check the inverter display during daylight — a kW generation reading means the system is working. Monitoring access and system generation are completely separate.
Gather these before making contact — having everything ready avoids back-and-forth delays and means any case opened doesn't stall waiting on documentation.
On the label attached to the inverter unit — usually the side or rear panel. It's a string of letters and numbers, typically 10–20 characters. Photograph it. If the label is worn, many units also display the serial on startup. The MCS certificate (searchable at mcscertified.com using your postcode) may also list it.
A document proving you own or occupy the property. Acceptable documents include: mortgage statement, Land Registry title document, utility bill (less than 3 months old), or council tax statement. Most manufacturers ask for two forms — one showing your name and address, one confirming your ownership or occupancy.
The manufacturer will want to verify that the original registering installer is genuinely defunct — not just unresponsive. A Companies House dissolution notice or administration announcement makes this straightforward. Search gov.uk/get-information-about-a-company for the company name and status.
You will need to create a new account on the manufacturer's platform. Use an email address you own and will retain long-term — not a shared or temporary address. Set up the account before contacting support if possible, so you have a new account ID to reference in your request.
MCS certificate, commissioning report, or any installer paperwork that references the system serial number and your address. Not strictly required, but strengthens your case significantly — especially with manufacturers who push back on transfer requests.
This process applies across the major brands, with brand-specific variations covered in the next section. GivEnergy is the exception, and its entry in the next section sets out what to do instead.
Find the inverter (usually in the garage, utility room, loft, or under the stairs). Photograph the full label — serial number, model number, rated power, and any certification marks. Also photograph the inverter display showing the current status.
If the label is missing or unreadable: check the inverter display on startup, search mcscertified.com, or look through any paperwork given at installation.
During daylight hours (9am–4pm is reliable), check the inverter display. A positive kW reading means the system is generating. The monitoring access issue and any generation issue are completely separate — deal with them in sequence. If there is a fault on the display, note the code for later but resolve monitoring access first.
Before contacting support, register a new homeowner account on the manufacturer's app or portal. Use your personal email address. Do not add the inverter to this account yet — the manufacturer will do that as part of the transfer. Having an account already created speeds up the transfer once the manufacturer approves it.
Contact the manufacturer's UK support team — by email where possible, as this creates a paper trail. State clearly: the serial number, the registering installer's company name and that they have ceased trading, your address, and your new account email. Attach proof of ownership and the Companies House status if you have it.
Avoid calling as a first step — phone interactions are harder to escalate and don't create a record. Email or web ticket first.
Most manufacturers will confirm receipt and provide a timeline. If you don't hear within 5 working days, follow up referencing your original ticket number. Once approved, the manufacturer will unlink the system from the installer account and link it to yours. You should then be able to view the system — including historical data in most cases.
If you are blocked at any stage, see the escalation guidance below — or consider a professional transfer service.
Each manufacturer handles orphaned account transfers differently. Timescales and required documentation vary significantly.
GivEnergy accounts and monitoring sit with GivEnergy Software Limited, the separate company that runs the app and the givenergy.cloud portal. GivEnergy transfers are now done between customers in the app. The current owner updates the GivEnergy app, logs in, taps the account button at the top right of the home page, chooses Transfer Hardware and enters the new owner's email address. The new owner accepts from the email they receive. We do not handle GivEnergy account transfers, because the owner can do them in the app. If your installer has gone or can't help, another installer can ask for access at givenergy.cloud/temporary-access. The account owner approves it, and that installer can then help as the original could. If the account is in the installer's name, they have gone and you are still stuck, email premium@givenergy.co.uk with Log In as the subject. If you have lost the email on the account, email premium@givenergy.co.uk with Log In as the subject, from the address you want to use, with your username or inverter serial and the installation postcode. GivEnergy Software aims to reply within 14 days. Do not use the old GivEnergy Ltd support desk or helpline: the hardware manufacturer has ceased trading and those lines have closed. The app's free tier works on your home network; the web portal, remote access and history need GivEnergy Premium (£4.99 a month), which is separate from the transfer itself. Our GivEnergy administration page sets out which company does what. Read the transfer guide.
Sunsynk systems use the SolarmanPV monitoring platform (app: SolarmanPV; web: home.solarmanpv.com). Contact Sunsynk UK support at support@sunsynk.co.uk. The transfer process requires the serial number, proof of address, and confirmation that the installer is no longer trading. Sunsynk support typically responds within 3–5 working days. In some cases they will ask the previous installer account to release the device — if the installer account is confirmed defunct, they can override this via their enterprise team.
SolarEdge has the most formal transfer process of any UK brand. Create a homeowner account at monitoring.solaredge.com and then contact SolarEdge UK support at support.uk@solaredge.com, providing the serial number, site ID (if known), proof of address, and evidence of installer closure. SolarEdge often escalates these to their enterprise or accounts team, which adds to the timeline. Expect 2–4 weeks. The process is thorough but reliable — SolarEdge does complete orphaned transfers.
Growatt systems use the ShinePhone app and ShineServer portal (server.growatt.com). For orphaned account transfers, contact Growatt's UK distributor — in most cases this is Growatt Technologies UK Ltd via service@growatt.com. Provide the device serial number, plant name if known, your address, and proof of ownership. Growatt UK typically processes orphaned transfers within 3–7 working days. If the installer account still exists but is inactive, Growatt support can initiate a forced transfer on production of proof of ownership.
Solis inverters use the SolisCloud platform (soliscloud.com). Contact Solis UK support via their website or at info@solisinverters.com. The transfer process is similar to Growatt — provide serial number, proof of address, and evidence of installer closure. Solis support can reassign the system to a new homeowner account. Typical timescale is 5–10 working days. Solis also has a network of UK partners who can expedite transfers as part of a service visit if needed.
Enphase microinverter systems use the Enlighten platform (enlighten.enphaseenergy.com). Contact Enphase UK support at support@enphaseenergy.com. For orphaned systems, Enphase can separate the installer's access from your homeowner account — you create a homeowner account first, then request the unlinking. You will need the system serial number (from the Envoy gateway, not the microinverters) and proof of ownership. Enphase typically responds within 5–7 working days.
First-line manufacturer support often deflects homeowner transfer requests with a standard response: "we can only deal with the installer". This is not the final answer — it's the beginning of an escalation process.
In your follow-up, explicitly state that the original installer has ceased trading (attach the Companies House record). Ask to be escalated to the enterprise, accounts, or technical support team. Front-line support agents often don't have the authority to process transfers — senior teams do.
If the installer was HIES or RECC registered, mention in your correspondence that you are considering a consumer protection complaint. Some manufacturers respond faster once they understand the legal context of the installer's closure.
If you are being verbally told no, ask for a written explanation of why the transfer cannot proceed. This often unblocks the situation — the person writing the refusal escalates internally rather than putting a bad process decision in writing.
A professional monitoring transfer service has established relationships and escalation routes with the major manufacturers we cover. What takes a homeowner 2–4 weeks often takes a professional days — because the request arrives from a known entity with existing support contacts.
We contact the manufacturer directly, provide documentation on your behalf, and manage the full transfer across 18 major UK brands — including SolarEdge and Sunsynk, which typically need the most escalation. £95 per transfer. We do not handle GivEnergy account transfers, because the owner can do them in the app.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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