Skip to content
07944 877 329 hello@solar-tech-support.co.uk
Alectrona Get a quote

Your installer PV Solar Solutions has gone — Here's what to do next

PV Solar Solutions (Cardiff) Ltd was a Cardiff-based rooftop solar installer that operated mainly in Wales. It entered administration in 2013, moved into liquidation, and was dissolved in 2015 — so there is no longer any company to call. But your panels are still on the roof, your Feed-in Tariff is unaffected, and your manufacturer warranties and paperwork can almost always be recovered. Here's the full picture.
Book independent helpInstaller gone bust hub
  • Your Feed-in Tariff is unaffected · panel warranties may still be live
  • MCS record is permanent · FiT paperwork can be rebuilt
  • Independent South Wales solar support
Former PV Solar Solutions customer?

We're an independent solar support company based in South Wales. We handle monitoring transfers, documentation and FiT paperwork recovery, fault diagnosis, and ongoing maintenance for solar systems installed by companies that have closed — including older FiT-era systems like those fitted by PV Solar Solutions. We cover Cardiff, Swansea, Newport and across South Wales.

System Recovery ServiceBook a call to discuss

Independent — not affiliated with any installer, manufacturer, or trade body.

5.0
Rated 5.0 on Google Read all 151 reviews

Ron is a super star. Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick. My installer couldn't/wouldn't fix it. GivEnergy couldn't/wouldn't fix it. Then they went into administration and all hope was lost. A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it. Two months of nothing resolved in about 3 hours. It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.

Christopher · Apr 2026 Trustpilot

A really big thank you to Ron and his team, he has vast amounts of knowledge and got my system back up and running, also good to get on with. I was absolutely lost as to know what to do, no help from installer and somehow came across Ron and am I glad I did. I would definitely definitely recommend him to anyone who has faults with there solar system, any make I would say. Thanks again Ron a pleasure meeting you.

D R · Jun 2026 Google

I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech Support, reached out to them and Ron phoned me back – how often do you get that service? Could not be more helpful – worked directly with me over the phone, outside what I would call normal working hours. Lucid explanations and we were able to discuss the issues and history using camera and email history. As this was a very rare setup, Ron was able to access an EMS expert in the field to confirm the solution. One sunny day in, I am now only paying for standing charge and a few pence for spikes in grid consumption while battery catches up with house demand.

Ian · May 2026 Trustpilot

Absolutely wonderful. Would recommend without hesitation. I had an issue I was thinking would never be fixed and they fixed it. Help, advice and support every step of the way. I can't recommend highly enough. Thank you so much ⭐

jill brocklehurst · Jul 2026 Google

Great communication from start to finish No question unanswered and very knowledgeable

glen fisher · Aug 2026 Google

My solar panels stopped producing unexpectedly, contacted Ron who assisted me initially remotely and then visited to correctly diagnose that the problem was on the roof. Within a month the solar panels are now up and working, kept me up to date with when scaffolding arriving and the lads who checked the solar panels, a very professional team, organisation and service

Mr Andy Smith · Aug 2026 Trustpilot

Written by · Independent Solar Engineer Last updated

Timeline

What happened to PV Solar Solutions (Cardiff)

PV Solar Solutions (Cardiff) Limited was a Cardiff-based installer of rooftop / home solar panels. It was incorporated in July 2011 with a registered office in the Ocean Park area of Cardiff, and according to the public record it operated nationally but mainly in Wales and the south of England. Like many installers from that period, it grew quickly during the peak of the domestic Feed-in Tariff — turnover rose from around two million pounds to roughly 6.9 million pounds across its first two financial years — and then ran into trouble when the government cut the solar Feed-in Tariff, which pulled the rug from under FiT-era rooftop installers nationwide.

Insolvency timeline — Company no. 07716104

25 Jul 2011
Company incorporated

PV Solar Solutions (Cardiff) Limited incorporated, registered office in Cardiff CF24 5EJ.

May 2013
Entered administration

The company entered administration in the wake of the government's cut to the solar Feed-in Tariff.

Nov 2014
Creditors' Voluntary Liquidation

The company moved into Creditors' Voluntary Liquidation, with creditors left unpaid.

10 Mar 2015
Company dissolved

PV Solar Solutions (Cardiff) Limited was dissolved and removed from the register. There is no successor company.

This was more than a decade ago. Because the company was dissolved in 2015, the usual short-window consumer routes — insurance-backed guarantee claims, Section 75 credit card claims and RECC or HIES complaints — will in most cases be out of time. The routes that still matter for a system this age are your manufacturer warranties, your Feed-in Tariff registration, and getting the system independently checked. Start with your original paperwork to confirm what cover, if any, remains.

Your system

What PV Solar Solutions closing means for your solar system

The company is long gone, but your system isn't. Here's what's affected and what isn't.

What you've lost

Installer workmanship warranty — PV Solar Solutions can no longer honour this; the company was dissolved in 2015. Any insurance-backed guarantee (IBG) that came with the install — typically 2, 5, or 10 years — will, on a system of this age, most likely have run its course. Check your paperwork for a certificate and term before assuming it has lapsed.

Aftercare and support — gone. There is no one to call for system queries, monitoring help, or configuration changes.

Original installer monitoring — if the system had an online portal registered under the installer account, that access died with the business years ago.

Short-window consumer claims — routes like Section 75, RECC or HIES complaints will, more than a decade on, in most cases be out of time.

What you still have

Manufacturer warranties — potentially live. Solar panels commonly carry product and performance warranties of 20 to 25 years, which can outlast the installer by decades. Your inverter warranty was shorter and may have expired. Check the make, model and serial number and claim directly with the manufacturer.

Your Feed-in Tariff — unaffected. The FiT is a contract between you and your FiT licensee, not the installer. As long as you keep submitting your generation-meter readings, your payments continue.

Your generation data — where the inverter has a portal, the data sits on the manufacturer's servers and just needs transferring to your own account. Many systems of this age are generation-meter only, with no online portal.

MCS registration — permanent. If your install was registered with MCS, that record is independent of the installer and searchable at mcscertified.com.

Feed-in Tariff

On the Feed-in Tariff? Here's how to protect your payments

PV Solar Solutions installed at the height of the domestic Feed-in Tariff, so many of their customers will be FiT recipients. The good news is that the FiT and the closure of your installer are entirely separate — but you do need your paperwork in order to keep being paid.

Your FiT contract is with your licensee, not the installer

The Feed-in Tariff is administered by your FiT licensee — usually the energy supplier you registered with. PV Solar Solutions closing has no bearing on that contract. If your payments have stopped or look wrong, contact your licensee directly; they hold your registration and tariff details.

Keep submitting your generation-meter readings

FiT payments are based on the readings from your generation meter. If you have stopped submitting them since the installer disappeared, or you are not sure your meter is being read correctly, that is worth checking — it directly affects what you are paid.

Your MCS certificate underpins the whole claim

FiT eligibility depends on the MCS registration of your install. The MCS record is permanent and searchable at mcscertified.com even though PV Solar Solutions has gone. If you have lost the certificate, it can be recovered — see the recovery steps below.

Recovery path

Five steps to recover your PV Solar Solutions system

Work through these in order. On a FiT-era system this old, protecting your Feed-in Tariff and checking what warranties remain matter more than chasing closed consumer-claim windows.

1
Confirm your Feed-in Tariff is still being paid

If you claim the FiT, this comes first. Check your latest statement, make sure you are still submitting generation-meter readings, and contact your FiT licensee if anything looks wrong. The FiT is unaffected by PV Solar Solutions closing, but lapsed readings or lost paperwork can interrupt your payments.

2
Check what warranties remain

Dig out your original paperwork. Note the panel make and model — many carry 20 to 25 year product and performance warranties that may still be live — and the inverter make, model and serial number, though inverter warranties are shorter and may have expired. Check too for any insurance-backed guarantee certificate and its term. Our warranty claim guide walks through claiming directly with the manufacturer.

3
Get a remote diagnostic to assess the system

After a decade or more, the most useful thing is to find out what state the system is actually in. A free remote diagnostic gives you a structured assessment — is it still generating, are there faults, what is the monitoring status, and what needs attention. This becomes your action plan.

4
Recover your documentation and monitoring

If PV Solar Solutions never handed over your MCS certificate and DNO notification — or you have lost them over the years — search mcscertified.com for your MCS record and contact your DNO to confirm the original notification. Where the inverter has an online portal, our Monitoring Account Transfer service moves it to your own account, or follow the step-by-step guide. Our Documentation Recovery guide covers the rest.

5
Arrange ongoing maintenance

A FiT-era system that has gone years without a service is exactly where small faults quietly eat into generation — and into your FiT income. An independent annual maintenance visit checks the panels, inverter, isolators and meter, and gives you a baseline performance report you can compare year-on-year. From £195 per year.

How we help

Services for former PV Solar Solutions customers

We're based in South Wales and cover Cardiff, Swansea, Newport and the surrounding areas — the heart of where PV Solar Solutions worked. These are the services most relevant to an older, orphaned FiT-era solar system.

System Recovery

The full picture for an orphaned FiT-era install: monitoring transfer where a portal exists, documentation and FiT paperwork rebuild, fault diagnosis, a warranty status check, and a written condition report covering everything.

System Recovery →
Monitoring Transfer

If your inverter has an online portal that was registered under the installer's account, we reclaim it from the manufacturer and set it up under your own name so you can see your generation data again.

Monitoring transfer →
Remote Diagnostic

Not sure your decade-old system is still pulling its weight? A 30–45 minute engineer call checks generation, identifies faults, and gives you a written plan. Free — £125 only if we fix it remotely.

Remote diagnostic →
Warranty Claim Support

Panel warranties of 20 to 25 years often outlast the installer by decades. If a panel or inverter has failed, we gather the evidence and liaise with the manufacturer directly to test whether your cover still applies.

Warranty support →
Independent Inspection

Concerned about an ageing install? An on-site inspection checks wiring, mounting, earthing, isolators and the generation meter, with a written report — useful for insurance, a house sale, or simple peace of mind.

Independent inspection →
Annual Maintenance

Older FiT systems benefit most from a regular health check, since lost generation quietly costs you FiT income. An annual service catches faults and meter issues early. From £195.

Annual maintenance →
Coverage

We cover the South Wales areas PV Solar Solutions worked in

PV Solar Solutions was based in Cardiff and, on the public record, operated mainly across Wales. We're an independent solar support company in South Wales and provide on-site support across the region. Remote diagnostics are available nationwide.

On-site coverage for PV Solar Solutions customers

Cardiff Swansea Newport + all areas
Related guides

Guides for customers of installers that have closed

Recovering monitoring access

If your inverter has an online portal that PV Solar Solutions registered under their account, here's the step-by-step process to reclaim it under your own name.

Monitoring recovery guide →
Documentation & FiT paperwork recovery

Lost your MCS certificate or DNO notification over the years? Most installation paperwork — the documents your Feed-in Tariff relies on — can be recovered. Here's the full process.

Documentation guide →
Making a warranty claim without your installer

Your panel and inverter warranties are independent of PV Solar Solutions. Here's how to check what's still live and claim directly with the manufacturer — serial numbers, evidence, and escalation steps.

Warranty claim guide →
Solarplicity — also ceased trading

Another solar installer and energy supplier that entered administration, leaving customers without installer support. Read how affected homeowners recovered their systems.

Solarplicity guide →
← Back to installer gone bust hub
FAQ

Common questions from PV Solar Solutions customers

PV Solar Solutions (Cardiff) Ltd was dissolved in 2015, so it can no longer honour any installer workmanship warranty directly. Because the company closed more than a decade ago, any insurance-backed guarantee (IBG) on the workmanship has most likely run its course — IBGs are typically 2, 5, or 10 years, so check your original paperwork for a certificate and the exact term before assuming it has lapsed. Your manufacturer warranties are separate from the installer: solar panels often carry product and performance warranties of 20 to 25 years, and these may still be live. Check the make and model on your panels and inverter and claim directly with the manufacturer using the serial number. Warranty claim guide →
If your inverter has online monitoring and it was registered under the installer's account, that access will have stopped working long ago. On systems of this age there may be no online monitoring at all — many early FiT-era installs were generation-meter only. Where the inverter does support a portal, the data sits on the manufacturer's servers and the system can usually be transferred to your own homeowner account using the inverter serial number and proof of address. Monitoring recovery guide →
Your Feed-in Tariff is a contract between you and your FiT licensee (usually your energy supplier), not with the installer. It is unaffected by PV Solar Solutions closing. What you do need is your MCS certificate and FiT paperwork to keep submitting generation-meter readings. If your installer never handed these over, or you have mislaid them, the MCS record is permanent and searchable, and your FiT licensee holds your registration details. We can help you rebuild the paperwork so your payments continue without interruption.
Check any paperwork from the time of installation — the MCS certificate, warranty pack, or commissioning documents should show the installer company name. PV Solar Solutions (Cardiff) Limited was company number 07716104, incorporated in 2011 with a registered office in Cardiff, and operated mainly across Wales and the south of England. You can also search the MCS database at mcscertified.com using your postcode and approximate installation date; if the company registered your install, it will appear under their name.
Yes. We support solar PV and battery systems regardless of who installed them or how long ago. Our System Recovery service covers monitoring transfer, documentation rebuild, fault diagnosis, a warranty status check, and a written condition report — which is exactly what an older, orphaned FiT-era system usually needs. For ongoing peace of mind, our Annual Maintenance service provides a yearly health check. We are based in South Wales and cover Cardiff, Swansea, Newport and the surrounding areas.
The remote diagnostic is free on a no fix, no fee basis, so finding out what state a FiT-era system is in costs nothing. If a remote fix is possible it is a flat £125, and on-site repair visits start from £295 with every job quoted in writing first. We usually reply the same day with a recovery plan. On-site cover takes in Cardiff, Swansea and Newport, the same ground PV Solar Solutions worked, with remote support beyond South Wales. Full pricing →
PV Solar Solutions customer

Tell us what you're dealing with

Let us know what you have: what brand the panels and inverter are, whether the system appears to be generating, what documentation you were given, and whether you still claim the Feed-in Tariff. We'll come back with a clear recovery plan — usually same day.

  • Free remote diagnostic · no fix, no fee
  • System Recovery — quoted after diagnostic
  • On-site across South Wales · Remote nationwide

By submitting you agree to be contacted about your diagnostic request. We don't share your data with 3rd parties.

Call 07944 877 329 Book free diagnostic