We're an independent solar support company based in Yorkshire. We handle monitoring transfers, documentation recovery, fault diagnosis, and ongoing maintenance for systems installed by companies that have closed — including Snug Energy. We cover Doncaster, Sheffield, Barnsley, Wakefield, and across Yorkshire.
System Recovery ServiceBook a call to discussIndependent — not affiliated with any installer, manufacturer, or trade body.
I work for a Solar Company and had a customer with a GivEnergy system that we are not versed in. Ron took the time to explain the issues my customer was having and between us managed to rectify the issues. 10 Stars ... Thanks again STS
Massively massively recommended. We had a big battery array (49kW across three phases) put in four years ago. c £35k cost. It’s been a total nightmare for many reasons, not least 1. our installer being totally useless and unresponsive and 2. Givenergy, our battery supplier, going bust. Long story short it had never worked anywhere near properly despite countless hours on phones and emails; the best we’d achieved was one third of the batteries working. Rather than write it off, I asked a PM friend to try to source someone who could come on site and review and revive the system. He found Solar Tech Support and Ron. Ron assured us he was the man to get it going again. After so many years of pain, I was not convinced but, true to his word, five hours later it was up and running. Lovely chap, super knowledgeable with a support team to lean on who are also clearly super technical. I honestly didn’t think there was much chance of getting this array going ever again so was absolutely delighted when Ron and team pulled it off. Bravo!
Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.
This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing. If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.
Very very helpfuland so quick. Made sure that a non expert like myself understood what the problem was and how to resolve it.
After GivEnergy went into liquidation, just my luck, my battery started playing up (internal board crashed). Contacted my installer - not interested! Found Solar tech support on a Google search. Sooo glad I found this company! Ron is extremely helpful and has plenty of experience. He soon confirmed what the fault was, and helped me to get my system up and running again. Now moved my GivEnergy account to Solar tech support, and will definitely use again if I have more issues. Unusual to find such a helpful company in these times, no morons reading scripts, just direct contact with the engineer.
Snug Energy Ltd was a family-run installer based at Kirk Sandall Industrial Estate in Doncaster. They installed solar PV systems, battery storage, and gas boilers across South Yorkshire, West Yorkshire, Nottinghamshire, and Lincolnshire. The company held MCS, RECC, NAPIT, and TrustMark accreditations.
Companies House filings — Company no. 11422096
Directors passed a resolution to voluntarily wind up the company.
A licensed insolvency practitioner was appointed to manage the liquidation process. Statement of affairs filed the same day.
Address transferred from Kirk Sandall Industrial Estate, Doncaster DN3 1QR to Suite 500, 94a Wycliffe Road, Northampton NN1 5JF (liquidator's address).
Liquidator filed a notice of disclaimer with the Registrar of Companies.
Act now on consumer protection. If Snug Energy was RECC-registered when your system was installed, their consumer protection scheme has claim windows. Check the RECC register and file a complaint as soon as possible. Section 75 credit card claims also have time limits.
The company is gone, but your system isn't. Here's what's affected and what isn't.
Installer workmanship warranty — Snug Energy can no longer honour this directly. However, if your installation included an insurance-backed guarantee (IBG), that cover survives the installer's closure. IBGs are typically 2, 5, or 10 years depending on the level purchased — check your paperwork for a certificate. If you're outside the IBG period or didn't have one, workmanship faults will need an independent engineer.
Aftercare and support — gone. No one to call for system queries, monitoring help, or firmware updates.
Monitoring access — may be locked. If Snug Energy registered your inverter under their company account, the login has died with the business.
Scheduled maintenance — cancelled. Any annual service agreement or planned visits will not happen.
Insurance-backed guarantee (IBG) — if your installation came with one, this is specifically designed to survive installer closure. IBGs typically run for 2, 5, or 10 years depending on the level purchased. Check your installation paperwork for an IBG certificate.
Manufacturer warranties — fully valid. Your inverter, battery, and panels each have separate manufacturer warranties that are independent of the installer. Claim directly with the manufacturer.
Your generation data — safe on the manufacturer's servers. Monitoring data is not lost when the installer account closes — it just needs to be transferred to your own account.
MCS registration — permanent. If Snug Energy registered your installation with MCS, that record is independent and searchable at mcscertified.com.
Consumer protection — possibly. Snug Energy held RECC accreditation, which includes consumer protection for installations completed while they were members.
Work through these in order. Some have time limits, so start with consumer protection and financial claims before moving to the technical recovery.
First, check your installation paperwork for an insurance-backed guarantee (IBG) certificate — if you have one, this is designed to cover workmanship faults when an installer ceases trading. IBGs are typically 2, 5, or 10 years depending on the level purchased. Next, search the RECC register for Snug Energy to confirm they were a member when your installation was completed — if they were, file a complaint through the RECC consumer protection scheme, which may cover remedial work up to £2,500 and includes deposit protection. If you paid by credit card, contact your card issuer about a Section 75 claim. These all have time limits — act first.
Before spending money on anything, find out what state the system is actually in. A free remote diagnostic gives you a structured assessment: is the system generating, are there faults, what's the monitoring status, and what needs attention. This becomes your action plan.
Snug Energy almost certainly registered your inverter under their installer account — that's standard practice for Doncaster-area installers. You'll need the inverter serial number (on the label on the unit) and proof of address to claim it. Our Monitoring Account Transfer service handles this — or follow the step-by-step guide to do it yourself. Once transferred, you'll see live generation data and can spot faults immediately.
Snug Energy installations are recent, so the paperwork trail should still be fresh. Check for your MCS certificate, DNO notification, warranty cards, and commissioning report. If they didn't hand these over — or you've lost them — search mcscertified.com for your MCS certificate and contact Northern Powergrid (the DNO for Doncaster and South Yorkshire) to confirm the G99 notification was filed. Our Documentation Recovery guide covers the full process.
Your Snug Energy system is still young — the first few years are when configuration drift, firmware issues, and early component faults are most common. Without Snug Energy coming back for scheduled check-ups, an independent annual maintenance visit catches these early and keeps the system optimised. From £195 per year.
We're based in Yorkshire and cover the same areas Snug Energy served. These are the services most relevant to your situation.
Snug Energy systems are recent installs, so the hardware should still be in good shape. Recovery focuses on re-establishing monitoring, rebuilding documentation they didn't hand over, and checking for any early faults or configuration issues while the system is young.
System Recovery →Snug Energy likely registered your inverter under their company account. We contact the manufacturer, verify your ownership, and move the system to your own homeowner account so you can track generation again.
Monitoring transfer →Not sure if your Snug Energy system is working properly? A 30–45 minute engineer call gives you a clear picture — faults, monitoring status, and a written action plan. Free — £75 only if we fix it remotely.
Remote diagnostic →Snug Energy systems are new enough that manufacturer warranties should still be active. If you've got an inverter or battery fault, we handle the claim with the manufacturer on your behalf.
Warranty support →Concerned about the quality of your Snug Energy installation? An on-site inspection covers wiring, mounting, earthing, and panel configuration. Written report for RECC claims, insurance, or peace of mind.
Independent inspection →Your Snug Energy system is still young, but without an installer to come back for the first-year check, an independent annual service catches configuration drift and teething issues early. From £195.
Annual maintenance →Snug Energy operated across South Yorkshire, West Yorkshire, Nottinghamshire, and Lincolnshire. We're based in Yorkshire and provide on-site support across all of these areas. Remote diagnostics are available nationwide.
On-site coverage for Snug Energy customers
Step-by-step process for reclaiming an inverter account locked under a defunct installer. Covers GivEnergy, Solis, SolarEdge, and all major UK brands.
Monitoring recovery guide →Your inverter and battery warranties survive Snug Energy's closure. Here's how to claim directly with the manufacturer — what you need and how to escalate.
Warranty claim guide →Another South Yorkshire installer that entered voluntary liquidation in January 2026. Sheffield-based, ECO4 and Warm Homes scheme work.
All Seasons Energy guide →Missing your MCS certificate or DNO notification from Snug Energy? Most installation documents can be recovered — here's the full process.
Documentation guide →Let us know what you have: what brand the system is, what documentation you were given, whether it appears to be generating, and what the monitoring situation is. We'll come back with a clear recovery plan — usually same day.
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