After 7 months of not being able to access/control my system following a change of wi-fi provider, followed by the news that GivEnergy had ceased trading i was left high and dry. I was unable to get any help whatsoever from my installer, tried various electrical tradespeople etc but no-one knew how to help me. Changed the Dongle but then couldnt get this change recognised in the inverter. Found Solar Tech Support while researching yet again online. Ronald has been amazing. Responding very quickly to my emails and very knowledgeable on the system. Managed to give us the information we needed to get the Dongle up and running and created me another account which now works as it should. His help has been invaluable. Thank you so much. Reviews I saw from other people said Solar Tech Support are very good, but i would say they are Outstanding!! Thanks again for all your help- Mick & Sandra
Remove & reinstall solar for roof works
- From £1,495 · final price quoted in writing first
- FIT/SEG and DNO registration kept active throughout
- Coordinated directly with your roofer — one less thing to manage
Single fixed price after a free scoping call. End-to-end coordination with your roofing contractor.
Book a free scoping callRon is one of those rare finds - an engineer's engineer. He insightfully and accurately diagnosed the problems with our GivEnergy system, very quickly, which helped get us back on track. We will be using him again!
Absolutely fantastic customer service. The team were incredibly helpful, responsive and genuinely willing to do everything they could to help get things sorted. With all the uncertainty surrounding the future of GivEnergy at the moment, it was particularly reassuring to have people who were knowledgeable, approachable and prepared to step in when needed. After a glitch with my firmware update caused problems with my system, these guys really did come in and save the day. They took the time to investigate the issue, explain what was happening and work towards getting everything back up and running. It’s refreshing to deal with a company that genuinely seems to care about its customers and is willing to go the extra mile when something goes wrong. Superb service from start to finish. Many thanks for all the help and support — it’s very much appreciated. Highly recommended.
I left an enquiry few days ago and got a call back today from Ron. I have FoxESS battery and inverter that seemed not doing the right job and after only few questions, Ron told me exactly what I need to do to restart my system, without even seeing it. After almost 2 weeks of not being able to use my FoxESS equipment, today is finally up and running. Very professional and knowledgeable. Thanks Ron
I had a red status light on my GivEnergy battery pack and Ron at Solar Tech Support was a great help resolving the problem. He was able to do a remote diagnosis of the invertor BMS firmware and hardware and gave very quick practical and professional support. Thanks Rob
We have a GivEnergy system, both GivEnergy and our installer have gone bust! Ron was able to remotely log in to our system and sort the issue within about 30mins. Would definitely recommend and will be using in future
What it costs
Headline rate covering removal, safe storage, and reinstall once the roof works are complete. Final price depends on panel count, mounting type, and storage time — confirmed in the written quote. Scaffolding quoted separately.
Roof replacement, full re-tile, or felt-and-batten refresh. Panels off, roof done, panels back on the same week.
Roofer needs access to a specific area under the array. We can remove just the affected panels if the layout allows.
Tiles ripped off, lead flashing replaced, ridge cap rebuild. We schedule with your insurer's timeline.
Roof rafters, sagging ridge, or load-bearing tweaks. Panels stay off until the structural work is signed off.
Building work that affects the roof area where panels sit. Removal, storage, reinstall once the new roof is finished.
If you don't want the panels reinstalled, our Solar Decommission service handles permanent removal with FIT/SEG paperwork.
How it works — 6 steps
Tell us system size, roofer's timeline, and any access notes. 10 minutes by phone or video.
Fixed price for the on-site work. Scaffolding quoted separately. You commit before we schedule.
Panels off, mounting rails off, DC cables disconnected and capped. System safely isolated. Half a day on-site.
Panels palletised and labelled by position. Stored in dry, insured warehouse space. Roofer does their work.
Panels back to original positions. Mounting rebuilt. DC strings reconnected. AC restored. Half to full day on-site.
Generation test against pre-removal baseline. Monitoring portal reconnected. Written commissioning report.
Common questions
Request a remove-and-reinstall quote
Tell us your system size, your roofer's timeline, and any access notes — we come back with a fixed-price quote within four business hours.
- Free scoping call — no commitment
- Fixed-price quote in writing
- We coordinate with your roofer directly
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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Got a solar fault or need a quick answer? Drop us a message and we usually reply within a few minutes. Mon–Fri, 9am–7pm.