Whether it has never performed since install or you have been left stranded since GivEnergy went into administration, a system that does nothing is usually a commissioning or configuration problem — and that is recoverable. Don’t write it off before a second opinion.
Ask us to take a lookGivEnergy in administrationI contacted Solar Tech Support with an issuewith my solar and Ron went out of his way to help me. Despite the fact that I'm situated hundreds of miles away and he knew there'd be no business opportunity from my inquiry, Ron still chased solutions and helped me get an understanding of what I needed to do. I love working with people like this, people with integrity and service at the heart of what they do. I just wish hew was nearer!
Had a problem with my GivEnergy battery which seemed to be a calibration issue. My installer was unable to help so contacted Ron at Solar Tech Support who was immensely helpful. He diagnosed, confirmed and fixed the problem remotely and very speedily. Would thoroughly recommend this company for their knowledge and ability.
I reached on behalf of a friend, who had lost control of their battery following a storm. A couple giv energy “dealers” had attempted and said different fixes. None worked. Solar tech support solved it remotely on the first attempt almost instantly. Genuinely a 10/10 service.
I’ve used Ron a couple of times regarding issues with my Givenergy inverter and batteries after Givenergy went bust. My system stopped working properly so it was a stressful time but Ron resolved the issues and got my system working properly again. He’s really helpful and knowledgeable and I wouldn’t hesitate to recommend him and to use him again if the need arose.
Absolutely wonderful support. I have a GivEnergy system that was installed in 2022, and a firmware update was flagged in the app, so I proceeded to update the software .... and immediately regretted it, as my inverter came up with an error, and was not working at all! With no GivEnergy support available, and my installer saying there was nothing he could do, I googled help, and found Ron. What a stroke of good luck! Submitted an on line enquiry late morning, and received phone call just after 5 pm, and later that evening Ron was able to supply me with old firmware no longer available on the GivEnergy web site. I was then able to update the firmware using a GivEnergy youtube video as reference, and hey presto the system was back up and running. One further slight adjustment by Ron and we are back normal. What a relief. I have no hesitation in recommending Solar Tech Support if you have a problem. Great service! And if you are a GivEnergy system owner, whatever you do, DO NOT UPDATE FIRMWARE!
Ronald at Solar Tech Support was very quick and knowledgeable in helping me restart my GivEnergy solar electric battery. I would highly recommend his services.
Sometimes it takes a team, a late finish, and a bit of stubbornness. A customer got in touch about a GivEnergy system that, in their words, had never worked since the day it was installed. Four years ago, and around £35,000 later, they own one of the biggest residential GivEnergy arrays in the country — and for four years, all of that capacity had saved them precisely nothing.
This is no small setup. It runs six GivEnergy AC3 inverters split across a three-phase supply, with an EMS (Energy Management System) coordinating each phase, EPS backup circuits wired off every inverter to keep essential loads alive in a power cut, the grid and metering comms carried over LoRa wireless links, and a stack of battery modules to match. On paper, a serious bit of engineering. In practice, four years of doing nothing.
It is easy to assume that the more you spend, the better it works. With large battery systems, the opposite risk is real: the bigger and more complex the array, the more there is to get right at commissioning — and the more unforgiving it is when that does not happen.
A system like this has to be set up to work as one. Across three phases, the six AC3 inverters have to be balanced and configured correctly over the supply, with an EMS on each phase coordinating generation and load. The battery modules need addressing and balancing, the metering and CT sensing has to be right, the EPS backup circuits on each inverter have to be wired and configured so the essential loads carry over cleanly when the grid drops, and — to make it that bit harder — the grid and metering comms on this system run over LoRa wireless radio rather than wired, so those links have to pair and hold a reliable connection too. On top of all that, the firmware across the whole stack needs to line up. That is a lot of layers, and they all have to agree with each other. Get any one of them wrong at commissioning and you can be left with a system that looks installed — neat boxes, tidy cabling, lights on — but never actually pulls together and does its job.
That is where this one had sat for four years. With the original install long behind them, and GivEnergy itself now in administration, the owner had run out of people to call.
As it happened, we were already on another job about ten minutes away. So the offer was simple: if you are up for a late finish, we will stay on and have a proper go at it tonight.
It took the full evening. A lot of force charging to wake the battery modules up and bring them back into balance. A fair bit of reconfiguring to get the inverters, the phases and the batteries talking to each other the way they should have from the start. Plenty of head-scratching, the odd bit of swearing, and — the stubborn part — coaxing a single weak cell that was dragging the whole pack back into line. Careful charging, careful balancing, and eventually it came back.
And then, after four years, it simply started doing what it was supposed to. The system is now working exactly as it should have on the day it was installed.
The lesson here is not about the kit — GivEnergy hardware, properly set up, does the job. It is that even the biggest, most expensive systems can be let down by how they were commissioned, and that this is very often recoverable. A system written off as a £35,000 mistake turned out to be one good evening away from working.
If your GivEnergy system has never performed the way it should, or you have been left stranded since the company went into administration, it is worth a second opinion before you write it off or pay to replace it. We are independent of GivEnergy and of whoever fitted your system, and getting orphaned GivEnergy installs working again is exactly what we do.
Tell me what your system is doing — or not doing — and how it’s set up. Even big three-phase arrays that have sat dead for years are usually a configuration problem we can put right.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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