Whether it has never performed since install or you have been left stranded since GivEnergy went into administration, a system that does nothing is usually a commissioning or configuration problem — and that is recoverable. Don’t write it off before a second opinion.
Ask us to take a lookGivEnergy in administrationBrilliant. He fitted a new dongle and set the system up properly. Even better, he explained why the storage batteries don't work in a power cut - not correctly wired up - expensive to fix, but a simple turn of the master switch will give emergency power. He is the third technician to look at this issue and the only one to resolve it. Friendly and appoachable, comes when he says he will and reasonable charges. What's not to like!
Ron was extremely helpful and tried his best to repair/reset our GivEnergy inverter remotely. In the event he was unsuccessful but he couldn’t have been more helpful. If you have problems with a GivEnergy system please contact him. Highly recommended
Ronald was great to help me sort out my giv energy inverter issue since company has gone bankrupt in april 26.
I work for a Solar Company and had a customer with a GivEnergy system that we are not versed in. Ron took the time to explain the issues my customer was having and between us managed to rectify the issues. 10 Stars ... Thanks again STS
Ron is incredibly knowledgeable about solar installs in general but knows givenergy products inside out and the key personnel that worked there from the start to the end. My problem was spurious in its nature but Ron spotted it straight away when he understood the installation details. In essence the installers didn’t fit the correct trip switch. He also gave me hope that in the future hardware repairs could be possible but it’s still early days. This guy really is in the know and keen to sucas a business If you need help don’t hesitate
Had issues with 10yr+ installation. 1 inverter going into alarm mode, unable to access monitoring apps and wanted someone to review and document worthiness of the 2 systems I have. As you will find with older systems, the original installers have moved on, other companies only want to replace and install new, or make up silly prices as they don't want the work, so struggling for 18 month plus trying to source someone to do this. Ronald managed to fit me in the day after contact as he was in the area. Spent a couple of hours on site, found issue with the inverter alarm and he monitoring this to find a total solution, got me back onto the monitoring apps, provided a report on the installations and identified potential areas of concern. These are the people you need for diagnostic reviews of your installations, long term industry professionals, who have a wealth of knowledge gained through working in the industry, know the differing systems and how to contact and approah the companies involved. These are the people you need if you are having issues with installers and / or product and/or supply companies.
Sometimes it takes a team, a late finish, and a bit of stubbornness. A customer got in touch about a GivEnergy system that, in their words, had never worked since the day it was installed. Four years ago, and around £35,000 later, they own one of the biggest residential GivEnergy arrays in the country — and for four years, all of that capacity had saved them precisely nothing.
This is no small setup. It runs six GivEnergy AC3 inverters split across a three-phase supply, with an EMS (Energy Management System) coordinating each phase, EPS backup circuits wired off every inverter to keep essential loads alive in a power cut, the grid and metering comms carried over LoRa wireless links, and a stack of battery modules to match. On paper, a serious bit of engineering. In practice, four years of doing nothing.
It is easy to assume that the more you spend, the better it works. With large battery systems, the opposite risk is real: the bigger and more complex the array, the more there is to get right at commissioning — and the more unforgiving it is when that does not happen.
A system like this has to be set up to work as one. Across three phases, the six AC3 inverters have to be balanced and configured correctly over the supply, with an EMS on each phase coordinating generation and load. The battery modules need addressing and balancing, the metering and CT sensing has to be right, the EPS backup circuits on each inverter have to be wired and configured so the essential loads carry over cleanly when the grid drops, and — to make it that bit harder — the grid and metering comms on this system run over LoRa wireless radio rather than wired, so those links have to pair and hold a reliable connection too. On top of all that, the firmware across the whole stack needs to line up. That is a lot of layers, and they all have to agree with each other. Get any one of them wrong at commissioning and you can be left with a system that looks installed — neat boxes, tidy cabling, lights on — but never actually pulls together and does its job.
That is where this one had sat for four years. With the original install long behind them, and GivEnergy itself now in administration, the owner had run out of people to call.
As it happened, we were already on another job about ten minutes away. So the offer was simple: if you are up for a late finish, we will stay on and have a proper go at it tonight.
It took the full evening. A lot of force charging to wake the battery modules up and bring them back into balance. A fair bit of reconfiguring to get the inverters, the phases and the batteries talking to each other the way they should have from the start. Plenty of head-scratching, the odd bit of swearing, and — the stubborn part — coaxing a single weak cell that was dragging the whole pack back into line. Careful charging, careful balancing, and eventually it came back.
And then, after four years, it simply started doing what it was supposed to. The system is now working exactly as it should have on the day it was installed.
The lesson here is not about the kit — GivEnergy hardware, properly set up, does the job. It is that even the biggest, most expensive systems can be let down by how they were commissioned, and that this is very often recoverable. A system written off as a £35,000 mistake turned out to be one good evening away from working.
If your GivEnergy system has never performed the way it should, or you have been left stranded since the company went into administration, it is worth a second opinion before you write it off or pay to replace it. We are independent of GivEnergy and of whoever fitted your system, and getting orphaned GivEnergy installs working again is exactly what we do.
Tell me what your system is doing — or not doing — and how it’s set up. Even big three-phase arrays that have sat dead for years are usually a configuration problem we can put right.
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