⭐⭐⭐⭐⭐ 5-Star Review – Solar Tech Support Installing solar panels is only the first step! To get the best possible performance and maximise your investment, you need to make sure your system is configured correctly and all settings are properly optimised. **Solar Tech Support did exactly that for me, and I couldn't be happier with their professional service!** Their knowledge, expertise, and attention to detail helped me optimise my solar system to get the most out of it. If you already have solar panels and battery storage, I highly recommend contacting Solar Tech Support for professional advice, system optimisation, and technical support. Don't just install solar panels – make sure you're getting the maximum benefit from your investment! ⭐⭐⭐⭐⭐ Highly recommended! Thank you, Solar Tech Support, for your excellent service!
What 151 five-star reviews say about UK solar
- 62% mention GivEnergy
- 34% had been left stuck
- 28% fixed without a visit
52 of these 151 reviews are from people who had already been let down before they found us. Most of those faults were not hard, they were just nobody's job. Tell us what yours is doing.
Get a free diagnosticRead the reviewsBrilliant. He fitted a new dongle and set the system up properly. Even better, he explained why the storage batteries don't work in a power cut - not correctly wired up - expensive to fix, but a simple turn of the master switch will give emergency power. He is the third technician to look at this issue and the only one to resolve it. Friendly and appoachable, comes when he says he will and reasonable charges. What's not to like!
Ron was very knowledgeable and patient as we worked through the cause of Givenergy Hybrid Inverter suddenly failing (with 0W grid). He was able to quickly identify the probable cause, and point me in the right direction to identify the ‘burnt out’ AC isolator switch & piece of cable, which I was able to find a local electrician to replace. The best £95 I have spent. Thanks Ron.
Fantastic support. We have a Givenergy system where one of our batteries was not working. Ronald successfully helped us get it back up. His perseverance was amazing….and it shows what REAL customer service means. Can’t thank you enough Ron!
I contacted Solar Tech Support with an issuewith my solar and Ron went out of his way to help me. Despite the fact that I'm situated hundreds of miles away and he knew there'd be no business opportunity from my inquiry, Ron still chased solutions and helped me get an understanding of what I needed to do. I love working with people like this, people with integrity and service at the heart of what they do. I just wish hew was nearer!
Had a problem with my GivEnergy battery which seemed to be a calibration issue. My installer was unable to help so contacted Ron at Solar Tech Support who was immensely helpful. He diagnosed, confirmed and fixed the problem remotely and very speedily. Would thoroughly recommend this company for their knowledge and ability.
We have just passed a hundred five-star reviews. 151 of them as of today, across Google and Trustpilot, and not one below five stars. The obvious thing to do with that is write a post about how great we are. That is not very interesting, and you would have no reason to believe it. So we did something else: we read back through all 151, counted what people actually mention, and wrote down what we found. Most of it is not about us. It is about an industry that keeps leaving people stranded.
How we counted
Every review we have ever received is kept in a single file on this website, verbatim, typos and odd punctuation and all. We counted two different ways, because one method does not fit every question.
Where the theme is a word, such as whether the review says "GivEnergy" or says "recommend", we searched for the word and counted. That count is exactly what the label says it is.
The rest could not be done that way. Searching for "quick" misses "in a few hours" and "the day after contact". Worse, searching for "remotely" cannot tell a fault that was fixed remotely from one that was looked at remotely and turned out to need a part. So for those we read every review and judged each one against a written definition, twice and independently, with a third read settling the handful that disagreed. Across more than five hundred judgements the two readers disagreed on three. Reading moved three of the numbers up sharply and one down, and every review added since is judged the same way before it goes in.
No review has been edited or reordered, and none has been left out for being unflattering. Three are not counted twice: where the same customer posted the same words to both Google and Trustpilot, we count that once. One review on our Trustpilot profile is excluded because it is not about us, having been left for a different company, and we replied on the profile saying so. If we ever get a genuine bad one, it will go in the same file and be counted the same way. The reviews span April to August 2026, five months.
What they mention
- 62% mention GivEnergy (93 reviews)
- 54% remark on how fast it was (81)
- 45% recommend us to someone else (68)
- 34% had already been left stuck by an installer or supplier (52)
- 25% say we explained it so they understood (38)
- 28% were fixed remotely, with nobody visiting (42)
- 4% mention no-fix-no-fee, or that we did not charge them (6)
62% of them say GivEnergy
That is the number that jumps out, and it is not a coincidence. GivEnergy went into administration, having put an enormous number of batteries into British homes, and when it stopped trading those owners were left with hardware, an app, and nobody behind either.
6 of our reviews are dated April. 39 are dated July. That curve is not us getting better at marketing. It is the size of the hole the collapse left.
"Given the company Givenergy had gone bust, I need independent quality technical help."
We are independent and were never affiliated with GivEnergy. We just know the kit, and there are a lot of people who need someone who does. If that is you, the GivEnergy administration guide sets out where owners actually stand.
34% had already been let down
52 of the 151 describe being stuck before they found us: an installer who stopped answering, a manufacturer that no longer exists, a warranty nobody would honour.
"Two months of nothing resolved in about 3 hours."
"After months of being fobbed off with rubbish from the installer Ronald fixed my issues in a few hours."
We take no pleasure in that pattern. Most of these faults are not hard. They are, at worst, a couple of hours for somebody who has seen the same failure fifty times. The reason people wait months is not technical difficulty. It is that nobody will pick up the phone. If your installer has stopped answering, that situation has its own guide.
28% were fixed without anyone turning up
42 of these reviews are from people we never met. No van, no appointment, no day off work.
"Got our Givenergy battery back online remotely when others said it needed an onsite visit."
That matters commercially, because it is why a remote fix is £125 rather than a call-out fee plus labour. But it matters more for the customer: a remote fix happens the same day.
6 of them bring up what we charge, unprompted
One says plainly that he was not charged at all. One says we never asked him for money and he had to chase us for the bill. Two others describe the policy itself without needing to use it. That is a small number, and we are not going to inflate it.
"Because they were unable to fix the problem there was no charge!"
No fix, no fee is not a marketing line, it is just how we run. If we cannot sort it, you do not pay. We would rather have the review.
What is not in them is just as telling
We also counted the things people did not say.
- 9% mention price, value or cost, and not one of them says we were cheap. The words used are "reasonable", "the best £95 I have spent", "support fees are clear". Nobody chose us on price.
- 3% mention us being local. This is a national business now, mostly conducted down a phone line.
- 0% are about a new installation, because we do not do them. Every one of these 151 is about work on a system somebody already owned. All but one are about something that had gone wrong; the exception is a customer who wanted panels and batteries added to a working GivEnergy setup after being told elsewhere it could not be done.
- 63% name Ron personally.
That last one is a strength and a risk, and we know it. A business where two-thirds of the praise attaches to one name has a bottleneck in it. That is a fair thing for a prospective customer to notice, so we are saying it before anyone else does.
The reviews we have not got
We do not have a bad review. We are not going to pretend that is because we are perfect. It is partly because our work is unusually well defined: someone rings with a broken battery, it either gets fixed or it does not, and if it does not they do not pay. That is a much easier promise to keep than a full installation, where there are a hundred things to fall out over.
When the bad one arrives, it will sit on the same page as the rest of them.
Read all 151
They are all on the site, in full, exactly as written. You can filter them by what people talk about, whether that is GivEnergy, fixed remotely, or left stuck by someone else, and read the ones that match your situation rather than taking our word for any of it.
Frequently asked questions
Got a system nobody will look at?
That is what 52 of these 151 reviews started as. Tell us what it is doing and what you have already been told. The remote diagnostic is free, and if we cannot fix it you do not pay.
We’re busier than ever. Thank you for your patience.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
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