Excellent response to diagnose a problem on our SolarEdge installation. Kept us informed at every step. Diagnosis quickly completed and solution implemented.
Les Bennett · May 2026
GivEnergy Repairs & Support in Leeds
Leeds has the largest GivEnergy install base in our coverage area — driven by the 2022–2023 battery retrofit wave and a growing number of new-build systems with GivEnergy All-in-One and Gen 3 units. We're registered in Leeds and fix GivEnergy faults here every week. Remote and on-site.
- Registered in Leeds — same-day remote, same-week on-site
- Independent — not affiliated with GivEnergy Ltd
- All GivEnergy inverters, batteries, and EV chargers
GivEnergy not working in Leeds?
Leeds has the widest range of GivEnergy setups in our area — Gen 1 to Gen 3, All-in-One, AC-coupled. Tell us the model and what's happening. Most faults are diagnosed remotely.
Book diagnosticHow the diagnostic worksRonald was great to help me sort out my giv energy inverter issue since company has gone bankrupt in april 26.
Ankur Kr. Gupta · Jun 2026 Google
Ron is incredibly knowledgeable about solar installs in general but knows givenergy products inside out and the key personnel that worked there from the start to the end. My problem was spurious in its nature but Ron spotted it straight away when he understood the installation details. In essence the installers didn’t fit the correct trip switch. He also gave me hope that in the future hardware repairs could be possible but it’s still early days. This guy really is in the know and keen to sucas a business If you need help don’t hesitate
Geoffrey Heathcote · Jun 2026 Google
Ron was brilliant. He really tried to help. He spent hours trying to fix our GivEnergy AIO and ultimately it became apparent that it needed parts to fix the BMS management system. As there appears to be no replacement parts available on the market, he gave excellent advice on what options are now available to move forward. He is incredibly helpful and knowledgeable.
Mark Mayson · Jun 2026 Google
Ron responded very promptly regarding my GivEnergy battery issue, his knowledgeable diagnosis was spot on and resolved the issue on first attempt. Would recommend to any and all.
Simon Hill · May 2026
When my GivEnergy battery started playing up it became basically useless and several companies I called said they couldn’t help. Solar Tech Support really knew their stuff, communicated very well and resolved the problem quickly. Without them I’d have had to buy a replacement battery.
A D · Jun 2026 Google
Leeds context
Why Leeds has so many GivEnergy systems — and so many needing support
Three things happened at once in Leeds. The energy crisis pushed thousands of homeowners to add battery storage to existing solar systems — and GivEnergy was the go-to brand for retrofits. At the same time, new-build developments around South Bank, Kirkstall Forge, and the LS postcode fringes started shipping with GivEnergy All-in-One units as standard. And national installation chains flooded the city to meet demand, fitted systems quickly, and then scaled back — leaving homeowners with GivEnergy hardware they can't configure, monitoring they can't access, and no one local to call.
Energy crisis retrofit wave (2022–23)
GivEnergy 5.2kWh and 8.2kWh batteries added to existing FiT-era solar systems across Headingley, Roundhay, Horsforth, and Morley. Many were AC-coupled to older string inverters — creating charge flow and CT clamp challenges that the original installers didn't always resolve before moving on to the next job.
New-build and Gen 3 systems
GivEnergy Gen 3 hybrid inverters and All-in-One units on newer installs around Horsforth, Guiseley, and Otley. These are modern, capable systems — but Gen 3 firmware is still maturing and we regularly see charge schedule behaviour that differs from the Gen 2 units homeowners researched before buying.
Installer aftercare gap
Leeds attracted every major national installer during the battery boom. Many have since scaled back, stopped answering support calls, or closed entirely. Solarplicity's former Leeds customers also discovered GivEnergy systems on council-scheme properties they inherited. The hardware works — the support relationship doesn't.
Tariff mismatch on most systems
A huge number of GivEnergy systems in Leeds are still running default settings — or settings configured for a tariff the homeowner has since left. Octopus Flux, Intelligent Go, and Agile all need different charge/discharge schedules. If your battery charges at the wrong time or doesn't discharge during peak, the configuration hasn't been updated.
Common faults
GivEnergy problems we fix most often in Leeds
These are the faults we diagnose on Leeds GivEnergy systems every week. Most are resolved remotely. Each links to a detailed guide.
1
Battery not charging from solar
The single most common fault on Leeds GivEnergy systems. Solar panels generating but the battery stays empty. On retrofit installs (battery added to an existing system), the cause is almost always a CT clamp installed in the wrong direction or eco mode left disabled after commissioning. On hybrid systems, it's usually a charge target or SOC floor misconfiguration. Resolved remotely via the portal.
2
Importing from grid with battery full
Battery shows 100% but the house pulls from the grid instead of the battery. On Leeds systems this is overwhelmingly a CT clamp direction issue — the clamp tells the inverter which way electricity flows, and if it's backwards the system thinks the house doesn't need power. One of the fastest fixes we do — usually resolved in the diagnostic session itself.
3
Battery not charging overnight on cheap rate
Charge schedule set but the battery doesn't fill overnight. Common on Leeds systems where homeowners have switched to Octopus Go or Intelligent Go after the GivEnergy system was installed — the charge window needs updating to match the new tariff's cheap-rate hours. Also caused by firmware updates resetting the charge schedule to defaults.
4
Portal showing offline
GivEnergy app or portal says the system is offline. The system is almost certainly still working — the WiFi dongle has lost its router connection. Common after BT or Sky router restarts, broadband provider changes, or when the router assigns the dongle a new IP. We reconnect it remotely or walk you through the dongle reset process.
5
Click of death — inverter relay failure
Rapid clicking sound from the inverter, system fails to connect to the grid, generation stops. A known hardware fault on some GivEnergy units — the internal relay has failed and needs physical repair or inverter replacement. Covered by GivEnergy's 12-year warranty in most cases. We handle the full claim process including on-site swap.
Configuration
GivEnergy not saving you money? It's probably the settings
A correctly configured GivEnergy system on Octopus Flux in Leeds should be saving £800–1,200 a year on a typical household. If yours isn't anywhere near that, the charge schedule, eco mode, export limit, or tariff integration is wrong. We audit the entire configuration and optimise it for your specific tariff and usage pattern — remotely, in a single session.
Charge schedule — aligned to your tariff's cheap-rate window
Eco mode — enabled and configured correctly
Export limit — set to match your DNO approval
CT clamp direction — verified correct for your consumer unit
Installer gone?
Your GivEnergy installer in Leeds isn't answering — we take over
Leeds saw a wave of GivEnergy installations from national chains and local companies during the battery boom. Many have since scaled back, stopped doing aftercare, or closed entirely. Solarplicity's former Leeds customers have a unique version of this problem — GivEnergy systems inherited from council-scheme properties with monitoring locked to an account that no longer exists. Whatever the situation, the GivEnergy 12-year warranty is with the manufacturer, not the installer. We handle the full transition.
01
Monitoring transfer
Move the GivEnergy system from the installer's portal account to your own homeowner account. Full data history preserved. Monitoring setup guide →
02
Configuration audit
Check every setting — charge schedule, eco mode, export limit, CT clamp direction — and optimise for your current tariff and usage. Many installer-commissioned systems were left on defaults.
03
Warranty verification
Confirm your GivEnergy warranty status directly with the manufacturer. If you have a covered fault, we handle the claim. GivEnergy warranty details →
Solarplicity guide → · All bust installer guides → · Full Leeds coverage details →
GivEnergy support in Leeds — common questions
A free remote diagnostic identifies most GivEnergy faults without a site visit — battery charging issues, configuration problems, portal offline, and firmware faults are almost always resolved remotely. On-site repair starts from £245 for hardware faults like relay failures or CAN communication issues. Inverter replacement starts £1,495 including supply, installation, and commissioning. Leeds is our home base so there is no additional travel charge. Full pricing →
Possibly not. During 2022 and 2023, installers across Leeds fitted GivEnergy batteries at pace to meet demand. Many systems were commissioned with default settings rather than being configured for the homeowner's specific tariff, usage pattern, and export arrangements. If your battery charges overnight but you are not on a cheap-rate tariff, or if it does not discharge during peak hours, or if you are importing from the grid with a full battery, the configuration almost certainly needs adjusting. A remote diagnostic checks all of this and optimises the settings in a single session.
Yes. Many GivEnergy systems in Leeds were installed by companies that have since closed, stopped doing aftercare, or are unresponsive. Solarplicity customers in particular were left without support when the company was dissolved in November 2023. We take over the full relationship — monitoring transfer to your own account, warranty verification, configuration audit, and ongoing maintenance. GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured by GivEnergy Ltd — but alternative routes (installer cover, IBG, Section 75, MCS Consumer Code) may still apply. Installer gone bust guide →
At STS Solar Tech Support, the most common GivEnergy faults we fix in Leeds are: battery not charging from solar (usually eco mode or CT clamp direction), battery not discharging during peak hours (charge schedule or tariff settings), portal showing offline (WiFi dongle disconnection after router changes), system importing from grid with a full battery (CT clamp reversed or eco mode disabled), and GivEnergy settings changing after firmware updates. On the hardware side, the click of death relay fault and CAN communication errors are the most common reasons for an on-site visit.
Book GivEnergy support in Leeds
Whether it's a Gen 3 firmware issue, a battery not charging, or an orphaned system from a defunct installer — tell us the model and your Leeds postcode. We'll confirm remote or on-site, and give you a fixed price upfront.
- Free remote diagnostic · no fix, no fee
- On-site repair — from £245
- Leeds is home base — fastest response times
GivEnergy support — STS
GivEnergy problems? No fix, no fee.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £75 if we fix it, free if we don’t.
Ronald Director, Solar Tech Support
Remote first — most GivEnergy faults are solved without a site visit
Every GivEnergy unit — Hybrid, AC, AIO and three-phase inverters & batteries
Engineer-led — a direct line to someone who knows the kit inside out
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