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GivEnergy Repairs & Support in Leeds

Leeds has the largest GivEnergy install base in our coverage area — driven by the 2022–2023 battery retrofit wave and the new-build systems fitted with GivEnergy All-in-One and Gen 3 units. We're registered in Leeds and fix GivEnergy faults here every week. Remote and on-site.
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  • Registered in Leeds — same-day remote, same-week on-site
  • Independent — not affiliated with GivEnergy Ltd
  • All GivEnergy inverters, batteries, and EV chargers
GivEnergy not working in Leeds?

Leeds has the widest range of GivEnergy setups in our area — Gen 1 to Gen 3, All-in-One, AC-coupled. Tell us the model and what's happening. Most faults are diagnosed remotely.

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5.0
Rated 5.0 on Google Read all 151 reviews

We were having problems with our inverter, couldn’t get an early response from our installer a stressed conversation between our installer and solar tech support led to a text to us to authorise connection to your company . Ron was a very helpful and knowledgeable man who tried with a bit of difficulty as we are pensioners and very knowledgeable. Spent time on phone without making us feel small.we would recommend this company if you have any problems. Thanks Ron 5 star

Me and the boss · Aug 2026 Trustpilot

This is the second time I have used Solar tech first time a faulty Givenergy inverter, tried all sorts to get it going my last call was to Solar tech and yes they got me back up and running, today system went down again due to a firmeware update and Ron talked me through everything all whilst he was on someone’s roof sorting their system out. I would recommend this chap to every body that has problems with their system no matter what make..

Douglas Reid · Jul 2026 Trustpilot

Very happy with the support I got from Ron at Solar Tech Support with my GivEnergy battery problem. The battery having operated perfectly for 3 years suddenly stopped discharging. He sorted it out in minutes.

Paul Elliott · Sep 2026 Google

We decided to treat ourselves to an upgrade to our existing solar system, and after a little searching, it became evident that Ron and his team provide the service and support we required. Decommissioning and recommissioning our new SunSynk Acure inverter and a wall-mounted Fogstar battery (which is of substantial size and weight compared to the original) was completed swiftly and competently. The installation was perfectly executed, and all upgraded paperwork for the increased battery export capacity was handled by Ron. I have no hesitation in recommending this team of support technicians to you.

iain donkin · Sep 2026 Trustpilot

Absolute legend found the fault in 5mins definitely will be using again definitely would recommend to others .

namas raw feeders · Sep 2026 Google

Particularly useful in helping to fix my GivEnergy All in One system with a disabling fault.

Patrick Collins · Sep 2026 Google

Written by · Independent Solar Engineer Last updated

Leeds context

Why Leeds has so many GivEnergy systems — and so many needing support

Three things happened at once in Leeds. The energy crisis pushed homeowners to add battery storage to solar systems that were already on the roof, and GivEnergy is the retrofit battery brand we meet most often. Alongside that, newer developments around South Bank, Kirkstall Forge and the LS postcode fringes brought in Gen 3 hybrids and All-in-One cabinets, which behave differently again.

The third strand is the support gap, and it is the one that puts the phone call in. Plenty of the feed-in-tariff-boom local installers are no longer trading, so a lot of the systems we get called to have nobody left behind them. What is left is GivEnergy hardware nobody has shown the owner how to use, and no one local to call.

Energy crisis retrofit wave (2022–23)

GivEnergy 5.2kWh and 8.2kWh batteries added to existing FiT-era solar systems across Headingley, Roundhay, Horsforth, and Morley. Some were AC-coupled to older string inverters, which creates charge flow and CT clamp challenges that the original installers didn't always resolve before moving on to the next job.

New-build and Gen 3 systems

GivEnergy Gen 3 hybrid inverters and All-in-One units on newer installs around Horsforth, Guiseley, and Otley. These are modern, capable systems, but we regularly see charge schedule behaviour that differs from the Gen 2 units homeowners researched before buying.

Installer aftercare gap

Leeds drew national installers in during the battery boom. Some have since scaled back, stopped answering support calls, or closed entirely. Solarplicity's former Leeds customers also discovered GivEnergy systems on council-scheme properties they inherited. The hardware works — the support relationship doesn't.

Tariff mismatch after a supplier switch

A GivEnergy system left on default settings, or on settings cut for a tariff the homeowner has since left, will not save what it should. Octopus Flux, Intelligent Go, and Agile all need different charge/discharge schedules. If your battery charges at the wrong time or doesn't discharge during peak, the configuration hasn't been updated.

Common faults

GivEnergy problems we fix most often in Leeds

These are the faults we diagnose on Leeds GivEnergy systems every week. Most are resolved remotely. Each links to a detailed guide.

1
Battery not charging from solar

The single most common fault on Leeds GivEnergy systems. Solar panels generating but the battery stays empty. On retrofit installs (battery added to an existing system), the cause is almost always a CT clamp installed in the wrong direction or eco mode left disabled after commissioning. On hybrid systems, it's usually a charge target or SOC floor misconfiguration. Resolved remotely via the portal.
2
Importing from grid with battery full

Battery shows 100% but the house pulls from the grid instead of the battery. On Leeds systems this is overwhelmingly a CT clamp direction issue — the clamp tells the inverter which way electricity flows, and if it's backwards the system thinks the house doesn't need power. One of the fastest fixes we do — usually resolved in the diagnostic session itself.
3
Battery not charging overnight on cheap rate

Charge schedule set but the battery doesn't fill overnight. Common on Leeds systems where homeowners have switched to Octopus Go or Intelligent Go after the GivEnergy system was installed — the charge window needs updating to match the new tariff's cheap-rate hours. Also caused by firmware updates resetting the charge schedule to defaults.
4
Portal showing offline

GivEnergy app or portal says the system is offline. The system usually keeps running, but offline doesn't prove it, so check the inverter's own screen. Most often the WiFi dongle has lost its router connection. Common after BT or Sky router restarts, broadband provider changes, or when the router assigns the dongle a new IP. Our guide walks you through the dongle reset. If it still won't connect, we set it up on site, from £195: we connect it to your WiFi, set up your router, including a separate 2.4 GHz network if it needs one, and check it's reporting.
5
Click of death — inverter relay clicking

Rapid clicking sound from the inverter, system fails to connect to the grid, generation stops. It is usually high grid voltage rather than a dead inverter, and the event log shows which. Where the internal relay itself has failed, it needs physical repair or inverter replacement. GivEnergy Ltd entered administration on 9 April 2026, so there is no manufacturer unit to claim. We quote the repair or the replacement in writing before any work starts, and check whether any other cover still applies to you.

All GivEnergy problem guides → · GivEnergy fault codes →

Services

GivEnergy services in Leeds

What we actually do on a Leeds GivEnergy system, and what each job costs. Remote work needs nothing more than your portal access. On-site work runs out of our Leeds base, so there is no travel charge on top of the visit.

Remote GivEnergy diagnostic

An engineer session on your own system. We read the fault log, check the charge schedule, eco mode, SOC floor and what the CT clamp is actually reporting, and tell you what is wrong in plain terms. Free to book, £125 only if we fix it in the session.

Remote diagnostic →
On-site GivEnergy repair

The faults that need hands on the unit: relay failure, battery comms cabling and BMS problems, DC isolator and earthing work, dongle replacement, EPS switchover wiring. From £295 per visit across the LS postcodes, quoted in writing first. WiFi setup is on-site work too, from £195.

On-site repair in Leeds →
Inverter replacement

Supply, decommission, install and commission a replacement hybrid inverter, with the DNO paperwork, your settings carried over and monitoring re-linked afterwards. There is no manufacturer unit to claim any more, so this is the route when a board is genuinely dead. From £1,495.

Inverter replacement in Leeds →
Monitoring account: done in the app

We do not handle GivEnergy account transfers, because the owner can do them in the app. The app and portal are run by GivEnergy Software Ltd, a separate company that was not part of the administration and is still trading.

Monitoring transfer guide →
Warranty route review

A claim against GivEnergy Ltd has nowhere to go. We diagnose the fault, write it up, and build the evidence pack for whichever route your paperwork actually supports: installer workmanship cover, an insurance-backed guarantee, Section 75, or MCS Consumer Code redress. We cannot promise any of them pays out. £125.

Warranty claim support →
Annual maintenance

A yearly look at generation against expectation, battery cycling and capacity, firmware level, and whether the settings have drifted since last time. Written report either way. From £195 per visit.

Annual maintenance in Leeds →

EPS backup installation → · Add an extra GivEnergy battery → · System recovery → · Full price list →

Configuration

GivEnergy not saving you money? It's probably the settings

If your GivEnergy system in Leeds isn't saving what it should on Octopus Flux or any other tariff, the charge schedule, eco mode, export limit, or tariff integration is usually the reason. We audit the entire configuration and optimise it for your specific tariff and usage pattern — remotely, in a single session.

Charge schedule — aligned to your tariff's cheap-rate window
Eco mode — enabled and configured correctly
Export limit — set to match your DNO approval
CT clamp direction — verified correct for your consumer unit
All GivEnergy Configuration Guides

Charge schedules, tariff optimisation for Flux and Go, eco mode, export limits, CT clamp, and firmware guides.

Configuration guides → Book your free remote diagnostic

The diagnostic is free and the fix is £125, charged only if we fix it. Setting up a new tariff on its own is a fixed £45. For a full settings audit with no fault to fix, book the £145 health check.

Setup

GivEnergy configuration and setup support in Leeds

A lot of what gets reported to us as a fault turns out to be a setting. These are the guides we work from when we audit a Leeds system, and each one is the fix for a specific symptom rather than general reading.

Tariff optimisation

Flux, Go, Intelligent Go, Agile and Economy 7 each want a different charge and discharge pattern. If you switched supplier after the system was commissioned, the schedule still points at the old tariff until someone re-cuts it.

Tariff optimisation guide →
Charge schedule

The overnight window, the charge target and the SOC floor, set so the battery fills on cheap rate and still leaves headroom for the next day's solar instead of sitting full through the best generating hours.

Charge schedule guide →
Eco mode

Eco mode decides whether the battery follows the house load at all. Left off after commissioning, the system charges up and then sits there while you carry on importing, which is why it is the first thing we look at.

Eco mode guide →
Energy management and event log

How the inverter arbitrates between solar, battery, house load and export, and what the event log is telling you when the behaviour changes without anyone touching it. Reading the event log →

Energy management guide →
Export limit

The G98 or G99 figure your DNO approved, set correctly in the inverter. Wrong in one direction and you throw away export you are owed. Wrong in the other and the install no longer matches its own connection approval.

Export limit guide →
WiFi, dongle and app setup

Getting the dongle back onto the router after a broadband change, and the app and portal showing live data again. If the guide doesn't get it back, we can set it up on site, from £195. App offline fix → · Local monitoring →

WiFi setup guide →

All configuration guides → · All setup guides → · Portal guide →

Administration

What GivEnergy's administration means if you own one in Leeds

GivEnergy Ltd entered administration on 9 April 2026. It is a national insolvency rather than a local one: the company traded from Newcastle in Staffordshire, and nothing about it started or stopped in Leeds. What changed for you is not where it happened but which of your support routes still exists. The filings themselves are on our GivEnergy administration page, kept current as new documents appear.

The manufacturer route has closed

In a statement dated 15 April 2026 the administrator confirmed the company had ceased to trade, its employees had been made redundant, and that no further hardware warranties, nor ongoing user and software support, would be honoured by GivEnergy Ltd. There is no desk to escalate to and no replacement unit coming.

The app and portal are a different company

The cloud, app and portal are run by GivEnergy Software Ltd, which was not part of that appointment and is still trading. That is why your monitoring keeps reporting, and why the current owner can still transfer the account in the app. Companies House showed a proposal to strike it off from 15 September 2026, suspended on 30 September 2026, and its parent company changed to IEMCS Limited from 11 August 2026 (checked 24 October 2026). Remote access away from home is now part of a paid plan (GivEnergy Premium, £4.99 a month); the free app reads and controls the system on your home network. What the cloud change means →

What may still be open to you

Workmanship cover if the company that fitted the system is still trading, an insurance-backed guarantee, Section 75 if any part of it went on a credit card, or MCS Consumer Code redress. Which applies depends on your paperwork, not your postcode. We read it and give you a straight answer. Warranty routes →

Why it lands hard in Leeds

Plenty of the feed-in-tariff-boom local installers are no longer trading, so a lot of the systems we get called to have nobody left behind them. GivEnergy is the retrofit battery brand we meet most often. Put those together and the administration stops being a headline and starts being a phone call. Installer gone bust guides →

Installer gone?

Your GivEnergy installer in Leeds isn't answering: what still works

Leeds saw a wave of GivEnergy installations from national chains and local companies during the battery boom. Some have since scaled back, stopped doing aftercare, or closed entirely. Solarplicity's former Leeds customers have a particular version of this problem: GivEnergy systems inherited from council-scheme properties, with the monitoring still in someone else's account. We fix what is wrong, audit the settings and tell you which routes are actually left.

01
Monitoring account

GivEnergy transfers are now done between customers in the app. The current owner updates the GivEnergy app, logs in, taps the account button at the top right of the home page, chooses Transfer Hardware and enters the new owner's email address. The new owner accepts from the email they receive. If your installer has gone or cannot help, another installer can request access at givenergy.cloud/temporary-access. The account owner approves the request, and that installer can then help as the original could. Monitoring transfer guide → · Monitoring setup guide →

02
Configuration audit

Check every setting, from the charge schedule and eco mode to the export limit and CT clamp direction, and optimise for your current tariff and usage. Many installer-commissioned systems were left on defaults.

03
Warranty routes

There is no manufacturer left to claim against. What may still be open depends on how the system was bought: workmanship cover if your installer is still trading, an insurance-backed guarantee, Section 75 on a credit card purchase, or MCS Consumer Code redress. We read your paperwork and tell you which of those is worth pursuing. Where nothing is left, we supply and fit replacement GivEnergy hardware at a fixed price. GivEnergy warranty details →

Solarplicity guide → · All bust installer guides → · Full Leeds coverage details →

Products

GivEnergy products we support

We diagnose, repair, configure and maintain the full GivEnergy range, including the older units that now have nothing behind them. Below is what each one tends to get called in for.

Gen 3 hybrid inverter

The third hybrid generation, DC-coupled battery and EPS capable. What we get called to on Gen 3: charge schedule behaviour that differs from the Gen 2 unit the owner read about before buying, dongle connectivity, and settings that move after a firmware update.

Gen 3 guide →
All-in-One

Inverter and battery in a single cabinet, which keeps the install tidy. On the original All-in-One and the AIO 3.6, backup in a power cut needs a Giv-Gateway, which backs up the whole house. What we get called to: gateway communication, the unit dropping off the portal, and module imbalance where more than one module is fitted.

All-in-One guide →
Battery modules

Stackable modules, often added to a solar system years after the panels went up. What we get called to: BMS communication faults, BMS under-voltage, cell imbalance needing recalibration, and honest answers on capacity of older units. Battery calibration →

Battery guide →
EV charger

The GivEnergy charger working alongside the inverter and battery. What we get called to: solar diversion not diverting, charger and inverter not talking to each other, and charge windows competing with the battery's own schedule. EV charger faults →

EV charger guide →

All GivEnergy product guides → · GivEnergy fault codes →

FAQ

GivEnergy support in Leeds: common questions

A free remote diagnostic identifies most GivEnergy faults without a site visit — battery charging issues, configuration problems and firmware faults are almost always resolved remotely, and if the dongle has lost your WiFi, we can set it up on site, from £195. On-site repair starts from £295 for hardware faults like relay failures or BMS communication faults. Inverter replacement starts from £1,495 including supply, installation, and commissioning. Leeds is our home base so there is no additional travel charge. Full pricing →
Very often it is not, and it is the commonest thing we correct here. A system configured on settings cut for a tariff the homeowner has since left will not save what it should, and Octopus Flux, Intelligent Go and Agile each need a different charge and discharge schedule. If the battery is charging at the wrong hours, the hardware is fine and the schedule is wrong. We read what the system is actually doing before changing anything, then set it against the tariff you are on today.
Yes. Many GivEnergy systems in Leeds were installed by companies that have since closed, stopped doing aftercare, or are unresponsive, and Solarplicity customers in particular have had no installer support since the company entered administration in August 2019 (it was dissolved in November 2023). We cover repairs, a configuration audit, ongoing maintenance and a check of which warranty routes are still open to you: GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties will be honoured by GivEnergy Ltd, but alternative routes (installer cover, IBG, Section 75, MCS Consumer Code) may still apply. The monitoring account is separate: the current owner can transfer it in the app, and another installer can request access at givenergy.cloud/temporary-access for the account owner to approve. Installer gone bust guide →
At STS Solar Tech Support, the most common GivEnergy faults we fix in Leeds are: battery not charging from solar (usually eco mode or CT clamp direction), battery not discharging during peak hours (charge schedule or tariff settings), portal showing offline (WiFi dongle disconnection after router changes), system importing from grid with a full battery (CT clamp reversed or eco mode disabled), and GivEnergy settings changing after firmware updates. On the hardware side, the click of death relay fault and BMS communication faults (BMS Comm Fail) between inverter and battery are the most common reasons for an on-site visit.
Two different companies. GivEnergy Ltd, the hardware manufacturer, entered administration on 9 April 2026 and has ceased trading. The app, portal and cloud are run by GivEnergy Software Ltd, a separate company that was not part of that appointment and is still trading, which is why your monitoring keeps reporting. Companies House showed a proposal to strike it off from 15 September 2026, suspended on 30 September 2026, and its parent company changed to IEMCS Limited from 11 August 2026 (checked 24 October 2026). Remote access away from home is now part of GivEnergy Premium, a paid plan. A working app tells you about the software company. It tells you nothing about a hardware warranty. What the administration changed →
Leeds is our home base, so remote sessions are usually same day and on-site visits usually the same week. A remote session is the fastest route for anything that lives in the settings or the portal: charging behaviour, tariff schedules, portal accounts, firmware. Hardware faults such as a failed relay, a battery comms cable or a dongle replacement need a visit, and so does WiFi setup, from £195; the price is confirmed in writing before we come out. Book a diagnostic →
Yes, across the range: Gen 1 to Gen 3 hybrid inverters, AC-coupled units, the All-in-One cabinet, the stackable battery modules, and the GivEnergy EV charger. That includes the older units with no manufacturer behind them any more. We diagnose, repair and reconfigure, and where a unit is genuinely finished we supply and fit a replacement at a price agreed before any work starts. GivEnergy products we support →

Book GivEnergy support in Leeds

Whether it's a Gen 3 firmware issue, a battery not charging, or an orphaned system from a defunct installer — tell us the model and your Leeds postcode. We'll confirm remote or on-site, and give you a fixed price upfront.

  • Free remote diagnostic · no fix, no fee
  • On-site repair — from £295
  • Leeds is home base — fastest response times

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