Tell us the GivEnergy model and what's happening. Battery not charging, EPS not working, portal offline — most faults are diagnosed and fixed remotely in a single session.
Book diagnosticHow the diagnostic worksBrilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
A superb service from Ron who went beyond the normal service received from other Tech support companies. I live abroad and was badly let down when my givenergy system failed (and the company went bankrupt) and the local supplier ran away from the problem. Ron sorted the problem and even accessed specialist coding for the inverter that would not be available for suppliers. Ron also ran a full diagnostic to insure that all was in good working order afterwards. Without Rons support and patient assistance I doubt I would ever have got the system back up and running. Well done and thankyou and you have a customer for the future.
Contacted Ron with a problem and he sorted it out quickly with no problems at all. Very knowledgeable on anything solar/ batteries. I would recommend him to anyone
This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff! None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out. My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter. Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing. If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.
Our SolarEdge PV system with LG batteries had its first hiccup after 8 years of hard work. The Inverter failed. Fortunately I found Solar-Tech-Support who diagnosed the problem very quickly, ordered a replacement unit and fitted it shortly after we received the unit from SolarEdge. Very thorough and professional approach. Thank you, a solid 5 star recommendation.
Our 3 year old GivEnergy batteries froze. They were showing 0% on the app, but they were fully charged. Some how Ron took over our inverter and remotely cured the problem. We live in King’s Lynn, he is in Leeds I believe. Very grateful.
Wakefield's GivEnergy story is overwhelmingly about retrofits. Homeowners with existing FiT-era solar arrays — the 2–4kW systems installed across Normanton, Castleford, and Pontefract a decade ago — are adding GivEnergy batteries to store generation and charge overnight on cheap-rate tariffs. The hardware is straightforward, but the configuration rarely gets the attention it needs during installation. That's where most of the problems start.
The dominant pattern in Wakefield: a GivEnergy 5.2kWh or 8.2kWh battery added to an existing Fronius or Solis string inverter system via AC coupling. The battery works, but the charge flow between the old inverter and the GivEnergy unit needs careful CT clamp placement and eco mode configuration — which many installers rush through.
Newer housing estates around Castleford, Pontefract, and Featherstone are shipping with GivEnergy hybrid inverters and battery as standard. These are well-specified systems, but housebuilder handover is minimal — homeowners move in with no monitoring access, default settings, and no understanding of what the system does or how to optimise it.
A recurring issue across Wakefield: installers sold GivEnergy systems with EPS (battery backup during power cuts) as a feature, but either didn't wire the EPS circuit, didn't enable EPS in the inverter firmware, or didn't test it. The homeowner only discovers the problem during an actual power cut. We diagnose remotely and install or fix the EPS wiring on-site.
Octopus Flux is by far the most common tariff we see on Wakefield GivEnergy systems — but most were configured before the tariff switch. Flux pays a premium for exporting between 4–7pm and gives cheap overnight rates, but the GivEnergy charge schedule, discharge window, and export limit all need to be set specifically for Flux to earn properly. Without that, the battery charges at the wrong time and misses the export window entirely.
These are the GivEnergy faults we see every week across the Wakefield district. The first three are almost always resolved remotely.
The number one fault on Wakefield GivEnergy systems. On AC-coupled retrofits — where a GivEnergy battery has been added to an existing string inverter — the CT clamp tells the GivEnergy unit how much solar surplus is available. If the clamp is on the wrong cable, facing the wrong direction, or the eco mode settings don't match the installation type, the battery ignores the solar and stays empty. Fixed remotely via the portal in most cases.
Battery should charge overnight on cheap-rate electricity but either doesn't charge at all, charges at the wrong time, or charges on the expensive rate. Common on Wakefield systems where the homeowner has switched to Octopus Flux or Intelligent Go after the GivEnergy was installed — the charge window needs updating to match. Also caused by firmware updates resetting schedules to defaults.
Battery backup was promised but nothing happens when the grid goes down. Three possible causes: the EPS function isn't enabled in the inverter settings, the dedicated EPS circuit was never wired, or the changeover switch wasn't installed. We check the settings remotely first — if it's a wiring issue, we carry out the on-site EPS installation.
Battery shows charge but the house pulls from the grid instead. On Wakefield retrofit installs this is overwhelmingly a CT clamp direction issue — the system thinks the house is exporting when it's importing, so the battery never discharges. One of the fastest remote fixes we do.
GivEnergy firmware updates can reset charge schedules, eco mode, and export settings to defaults. Homeowners across Wakefield report their system behaviour changing overnight — battery stops charging at the right time, starts exporting when it shouldn't, or eco mode disables itself. We audit the full configuration and restore correct settings.
Octopus Flux is the most popular tariff we see on GivEnergy systems across the Wakefield district. It pays you more to export during the 4–7pm peak window and gives you cheap overnight rates to fill the battery. But the GivEnergy system needs to be configured specifically for Flux — charge windows, discharge windows, export limits, and eco mode all need to be aligned. Most systems we audit in Wakefield are leaving money on the table because the configuration was never updated after the tariff switch.
New-build estates across Castleford, Pontefract, and Featherstone are shipping with GivEnergy hybrid inverters and battery storage as standard. But housebuilder handover typically consists of a sticker on the consumer unit and a user manual in the kitchen drawer. No monitoring setup, no tariff configuration, no explanation of what the system does. And the subcontractor who installed it isn't answering your calls six months later.
Set up your GivEnergy portal account, connect the WiFi dongle, and give you full visibility of what your system is generating, storing, and exporting — most new-build owners have never seen this data.
New-build GivEnergy systems ship on factory defaults. If you've moved onto Octopus Flux or Intelligent Go, the charge schedule, discharge window, and export limit all need configuring to match — otherwise the battery isn't earning what it should.
Your GivEnergy 12-year warranty is with the manufacturer, not the builder or their subcontractor. We verify your warranty status and become your ongoing support contact for faults, firmware updates, and configuration changes.
The entire Wakefield metropolitan district is within our core coverage area. Same-day remote diagnostics, same-week on-site visits. No additional travel charge.
Not listed? If you're in the Wakefield district, we cover you. Full Wakefield coverage details →
Tell us the GivEnergy model and what's happening. Include your Wakefield postcode and we'll confirm whether it needs a remote diagnostic or an on-site visit. Clear price before any work starts.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £75 if we fix it, free if we don’t.
We use cookies to measure traffic and improve our ads — including sharing limited, hashed details with Meta (Facebook) to measure ad performance. Accept, or decline for essential cookies only. Privacy policy