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GivEnergy Repairs & Support in Wakefield

GivEnergy battery retrofits are common across the Wakefield district — from suburban semis in Ossett and Horbury to newer estates in Castleford and Pontefract. We fix GivEnergy charging faults, configure tariff schedules, sort EPS wiring, and work through the warranty routes left after the GivEnergy Ltd administration. Based in Leeds, 20 minutes away.
Book GivEnergy diagnosticGivEnergy Yorkshire hub
  • Core coverage — 20 minutes from our Leeds base
  • Independent — not affiliated with GivEnergy Ltd
  • All GivEnergy inverters, batteries, and EV chargers
GivEnergy not working in Wakefield?

Tell us the GivEnergy model and what's happening. Battery not charging or EPS not working: most faults are diagnosed and fixed remotely in a single session, and if the dongle has lost your WiFi, we can set it up on site, from £195.

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5.0
Rated 5.0 on Google Read all 151 reviews

I can’t praise this firm enough. After hearing my solar panels rattling in very windy conditions, I contacted Solar Tech (as my installers no longer trade). Ronald was fantastic at explaining what he thought the issue was likely to be. Communication was great throughout keeping me fully updated. The team worked really hard on the day to carry out the necessary work. I can now sleep soundly at night without worrying about the solar panels on my roof. I would thoroughly recommend this firm. Thank you for sorting the problem out.

Carolyn Addison · Jun 2026 Google

What an Amazing service and so helpful . I have had problems with a faulty GivEnergy inverter and Ron has been so diligent in investigating and reporting on it . I’d give him more than 5 stars if I could for his help in diagnosis and potential solution. Thoroughly recommend .

Penny Ribbeck · Jul 2026 Google

This is the second time I have used Solar tech first time a faulty Givenergy inverter, tried all sorts to get it going my last call was to Solar tech and yes they got me back up and running, today system went down again due to a firmeware update and Ron talked me through everything all whilst he was on someone’s roof sorting their system out. I would recommend this chap to every body that has problems with their system no matter what make..

Douglas Reid · Jul 2026 Trustpilot

Any long suffering Givenergy customers are strongly recommended to use solar tech support. They fixed my battery issue in couple of hours.

Sarma Amirapu · May 2026 Trustpilot

I left an enquiry few days ago and got a call back today from Ron. I have FoxESS battery and inverter that seemed not doing the right job and after only few questions, Ron told me exactly what I need to do to restart my system, without even seeing it. After almost 2 weeks of not being able to use my FoxESS equipment, today is finally up and running. Very professional and knowledgeable. Thanks Ron

Micky Mihaela · Aug 2026 Google

Five stars for Ronald at Solar Tech Support. It’s been stressful trying to figure things out since GivEnergy went under, but Ronald was a welcome relief. He was incredibly knowledgeable about the system and sorted me out with some excellent advice. Really glad I found this service and will be keeping them on speed-dial for any issues in the future!

Iain Garrow · Jul 2026 Google

Written by · Independent Solar Engineer Last updated

Wakefield context

GivEnergy across the Wakefield district — retrofit territory

Wakefield's GivEnergy story is overwhelmingly about retrofits. Homeowners with existing FiT-era solar arrays, the 2–4kW systems installed across Normanton, Castleford, and Pontefract a decade ago, added GivEnergy batteries to store generation and charge overnight on cheap-rate tariffs. The hardware is straightforward, but the configuration rarely gets the attention it needs during installation. That's where most of the problems start.

Retrofit battery on older solar

The dominant pattern in Wakefield: a GivEnergy 5.2kWh or 8.2kWh battery added to an existing Fronius or Solis string inverter system via AC coupling. The battery works, but the charge flow between the old inverter and the GivEnergy unit needs careful CT clamp placement and eco mode configuration — which many installers rush through.

New-build solar-plus-battery

Newer housing estates around Castleford, Pontefract, and Featherstone shipped with GivEnergy hybrid inverters and battery as standard. These are well-specified systems, but housebuilder handover is minimal — homeowners move in with no monitoring access, default settings, and no understanding of what the system does or how to optimise it.

EPS promised but not delivered

A recurring issue across Wakefield: installers sold GivEnergy systems with EPS (battery backup during power cuts) as a feature, but either didn't wire the EPS circuit, didn't enable EPS in the inverter settings, or didn't test it. The homeowner only discovers the problem during an actual power cut. We diagnose remotely and install or fix the EPS wiring on-site.

Flux adoption outpacing configuration

Octopus Flux is by far the most common tariff we see on Wakefield GivEnergy systems — but most were configured before the tariff switch. Flux pays a premium for exporting between 4–7pm and gives cheap overnight rates, but the GivEnergy charge schedule, discharge window, and export limit all need to be set specifically for Flux to earn properly. Without that, the battery charges at the wrong time and misses the export window entirely.

Common faults

GivEnergy problems we fix most often in Wakefield

These are the GivEnergy faults we see every week across the Wakefield district. The first three are almost always resolved remotely.

1
Battery not charging from solar on retrofit systems

The number one fault on Wakefield GivEnergy systems. On AC-coupled retrofits, where a GivEnergy battery has been added to an existing string inverter, the CT clamp tells the GivEnergy unit how much solar surplus is available. If the clamp is on the wrong cable, facing the wrong direction, or the eco mode settings don't match the installation type, the battery ignores the solar and stays empty. Fixed remotely via the portal in most cases.
2
Charge schedule not matching tariff

Battery should charge overnight on cheap-rate electricity but either doesn't charge at all, charges at the wrong time, or charges on the expensive rate. Common on Wakefield systems where the homeowner has switched to Octopus Flux or Intelligent Go after the GivEnergy was installed — the charge window needs updating to match. Also caused by firmware updates resetting schedules to defaults.
3
EPS not working during power cuts

Battery backup was promised but nothing happens when the grid goes down. Three possible causes: the EPS function isn't enabled in the inverter settings, the dedicated EPS circuit was never wired, or the changeover switch wasn't installed. We check the settings remotely first — if it's a wiring issue, we carry out the on-site EPS installation.
4
Importing from grid with stored energy available

Battery shows charge but the house pulls from the grid instead. On Wakefield retrofit installs this is overwhelmingly a CT clamp direction issue — the system thinks the house is exporting when it's importing, so the battery never discharges. One of the fastest remote fixes we do.
5
Settings reverting after firmware updates

GivEnergy firmware updates can reset charge schedules, eco mode, and export settings to defaults. Homeowners across Wakefield report their system behaviour changing overnight — battery stops charging at the right time, starts exporting when it shouldn't, or eco mode disables itself. We audit the full configuration and restore correct settings.

All GivEnergy problem guides → · GivEnergy fault codes →

Tariff setup

Your GivEnergy system should be earning its keep on Flux

Octopus Flux is the most popular tariff we see on GivEnergy systems across the Wakefield district. It pays you more to export during the 4–7pm peak window and gives you cheap overnight rates to fill the battery. But the GivEnergy system needs to be configured specifically for Flux — charge windows, discharge windows, export limits, and eco mode all need to be aligned. Most systems we audit in Wakefield are leaving money on the table because the configuration was never updated after the tariff switch.

Charge schedule — matched to Flux overnight window
Export window — battery discharges over the 4–7pm peak, covering the house first and exporting the rest
Eco mode — self-consumption during standard rate periods
Export limit — verified against your DNO approval
All GivEnergy Configuration Guides

Flux tariff setup, discharge windows, eco mode, export limits, CT clamp verification, and new-build configuration.

Configuration guides → Book tariff setup — a fixed £45

A schedule that worked and has stopped is a fault, not setup: the diagnostic is free and the £125 fix is charged only if we fix it.

Builder handover

Your housebuilder fitted GivEnergy — then handed you the keys and nothing else

New-build estates across Castleford, Pontefract, and Featherstone shipped with GivEnergy hybrid inverters and battery storage as standard. But housebuilder handover typically consists of a sticker on the consumer unit and a user manual in the kitchen drawer. No monitoring setup, no tariff configuration, no explanation of what the system does. And the subcontractor who installed it isn't answering your calls six months later.

01
Monitoring

Connect the WiFi dongle on site (from £195) and show you the free GivEnergy app, so you can see what your system is generating, storing, and exporting: most new-build owners have never seen this data. If the GivEnergy account is in someone else's name, the current owner can transfer it in the app.

02
Configuration for your actual tariff

New-build GivEnergy systems were handed over on factory defaults. If you've moved onto Octopus Flux or Intelligent Go, the charge schedule, discharge window, and export limit all need configuring to match — otherwise the battery isn't earning what it should.

03
Warranty routes & ongoing support

GivEnergy's 12-year warranty covered systems installed from 11 September 2023. Before that it was 5 years on inverters (10 with a paid extended warranty; your paperwork shows which) and 10 years at 70% capacity on batteries. Either way, GivEnergy Ltd entered administration on 9 April 2026 and no further hardware warranties are being honoured. On a new build the question becomes who else might cover it: workmanship cover from the installing subcontractor if it is still trading, an insurance-backed guarantee, Section 75 if any of it went on a credit card, or MCS Consumer Code redress. We check what your paperwork supports, and become your ongoing support contact for faults, firmware updates, and configuration changes. Where no route is left, we supply and fit replacement GivEnergy hardware at a fixed price. GivEnergy warranty routes →

Coverage

GivEnergy support across the Wakefield district

The entire Wakefield metropolitan district is within our core coverage area. Same-day remote diagnostics, same-week on-site visits. No additional travel charge.

Wakefield
Ossett
Horbury
Normanton
Castleford
Pontefract
Featherstone
Knottingley

Not listed? If you're in the Wakefield district, we cover you. Full Wakefield coverage details →

Since April 2026

What GivEnergy’s administration changed for Wakefield district owners

The hardware manufacturer, GivEnergy Ltd, went into administration on 9 April 2026 and ceased trading. Across the Wakefield district that has produced a lot of worried owners and rather less actual change than they expect.

No claim route to the manufacturer

There is no longer anyone at GivEnergy Ltd to take a warranty claim. That part is permanent and nobody in this trade can undo it.

Your system is unaffected

The equipment on the wall behaves today exactly as it did before the announcement. It charges, it holds configuration, and it can still be repaired.

The app belongs to a different company

GivEnergy Software Limited, company 14899764, runs the app and portal, was left out of the appointment and is still trading. Companies House showed a proposal to strike it off from 15 September 2026, suspended on 30 September 2026, and its parent company changed to IEMCS Limited from 11 August 2026 (checked 24 October 2026). Remote access away from home now sits behind GivEnergy Premium, a paid plan, while the free app reads and controls the system over your own local network. See the full record.

What the cloud change means →
Other cover may still stand

Depending how the system was bought, an installer’s workmanship guarantee, an insurance-backed guarantee, Section 75 on a card purchase or the MCS Consumer Code may each still apply.

Where the warranty stands →

A working app proves nothing at all about a hardware warranty, which is the single most common misunderstanding we deal with. The corporate detail sits on the GivEnergy administration page.

Services

GivEnergy services for Wakefield owners

Everything below is priced from canon and confirmed in writing before it starts. The diagnostic is the sensible way into almost every fault.

Remote diagnostic — free

Fault record, charge timings, reserve level, and the number the clamp is really sending back. No fix, no fee: the £125 charge applies only if the fault is gone by the end of the session.

How the diagnostic works →
On-site repair — from £295

Cable work, BMS attention, isolator and earthing faults, dongle swaps, backup changeover wiring. The price is fixed before we travel.

Solar repair in Wakefield →
Inverter replacement — from £1,495

A new hybrid supplied and installed, your settings recreated on it, and monitoring brought back up.

Inverter replacement →
Health check — £145

One assessment of the lot, panels to paperwork, rather than chasing symptoms one at a time. The right first step on a system that came with the house.

Health check details →
Configuration

GivEnergy configuration and setup support

A good share of the jobs booked here turn out not to be faults. The system is obeying instructions set years ago under a tariff nobody is on any more.

Charge schedule and tariff windows

A cheap-rate window pointing at a tariff you no longer hold is the usual explanation for a battery that appears to have failed.

Charge schedule setup →
CT clamp direction

Back to front, or clipped to the wrong cable, and the system is reasoning from a wrong number. Quick to confirm, expensive to leave.

CT clamp direction →
Tariff optimisation

Getting the fill and empty pattern to match the rate you are genuinely on. Under a time-of-use tariff that alignment is the saving.

Tariff optimisation →
Battery calibration

Where the reported capacity has drifted away from reality, a controlled cycle brings back a number you can rely on.

Battery calibration →
Grid connection

The paperwork behind a GivEnergy install

Storage is a grid connection as well as a battery, and which route applies depends on the size of the system rather than the postcode. These are the national thresholds and they read the same in Wakefield as anywhere else in Great Britain.

G98 — connect and notify

For one property with a modest system, the operator is told after commissioning. Almost every domestic retrofit in the district falls under this.

G99 — apply, then connect

Over those limits, sign-off has to come first, before the system is switched on. A larger inverter, or a battery inverter added to existing solar that takes the total past 16 A per phase, is the usual case.

New-build estates are the common exception here. Where a housebuilder fitted the system, the notification was usually made by their contractor, and the paperwork rarely reaches the person who bought the house.

We handle the notification and variation paperwork as part of a replacement. G98 vs G99 explained → · DNO application support →

Products

GivEnergy products we support in Wakefield

Every generation, including the older units that now have nothing behind them. Diagnosis, repair and reconfiguration across the range.

Hybrid inverters, Gen 1 to Gen 3

Relay problems, firmware faults, backup wiring and configuration, on any generation from the first to the third.

Gen 3 hybrid guide →
All-in-One

Inverter and battery together in one box. It needs a different diagnostic approach and can misbehave when Modbus is tied up at start-up.

All-in-One guide →
Battery modules

Modules designed to stack, often added long after the panels went up. BMS comms errors (BMS Comm Fail), BMS under-voltage, uneven cells, and a reliable capacity figure from battery calibration.

Battery guide →
EV charger

GivEnergy’s own charger running alongside the inverter and battery. Diversion that never diverts, units that will not talk to each other, and EV charger faults generally.

EV charger guide →

Also: the full GivEnergy range → · adding another battery →

FAQ

GivEnergy support in Wakefield — common questions

Partly, and the two are easy to conflate. Administration reached the hardware manufacturer, GivEnergy Ltd, and it ceased trading. The app and portal belong to GivEnergy Software Limited, a separate company that sat outside that appointment and is still trading, which is why the figures keep updating. Your schedule is stored in the inverter itself, so a tariff setup such as Octopus Flux, which we see a great deal of on Wakefield systems, carries on working exactly as it was configured. A working app tells you nothing about whether a hardware warranty still exists. What the cloud change means →
Yes, and that pairing is the one we meet most across the district. The dominant pattern in Wakefield is a GivEnergy 5.2kWh or 8.2kWh battery added to an existing Fronius or Solis string inverter system via AC coupling, typically on one of the 2–4kW FiT-era arrays installed across Normanton, Castleford and Pontefract a decade ago. We work across the whole GivEnergy range on those retrofits and on the newer estate systems around Castleford, Pontefract and Featherstone that shipped with a hybrid inverter and battery as standard: Gen 1 to Gen 3 hybrids, AC-coupled units, the All-in-One cabinet, the stackable battery modules and the EV charger, older kit with nothing behind it now included. Diagnosis, repair and reconfiguration are all in scope, and when a board really has died we can supply and fit a replacement at a figure agreed up front. GivEnergy products we support →
Any competent solar engineer. Diagnosis, repair and configuration never required a GivEnergy-approved installer, and now that GivEnergy Ltd has stopped trading there is no approved list left to defer to. We work on the hardware independently of the company that made it. The one route that has genuinely closed is a claim against GivEnergy Ltd itself.
A free remote diagnostic resolves most GivEnergy battery and configuration faults without a site visit. On-site repair starts from £295 for hardware faults such as relay failures, BMS communication faults, or DC isolator problems. Inverter replacement starts from £1,495 including supply, installation, and commissioning. Wakefield is in our core coverage area so there is no additional travel charge. Full pricing →
Yes, this is one of the most common GivEnergy issues we see in Wakefield. Many installers promised EPS functionality but either did not wire the dedicated EPS circuit, did not enable EPS in the inverter settings, or did not test it during commissioning. The result is a battery system that works perfectly in normal operation but does nothing during a power cut. We diagnose the configuration remotely first, and if wiring changes are needed, we carry out the on-site EPS installation or correction.
Yes. Octopus Flux is the most popular tariff we see on Wakefield GivEnergy systems, especially in Ossett, Horbury, and the newer estates. Flux has three rate periods — cheap overnight, standard daytime, and a peak export window. Your GivEnergy charge schedule, eco mode, and export settings all need to be aligned to these windows to maximise savings. Many systems we see are still on default settings or configured for a previous tariff. A remote configuration audit sets everything correctly in a single session.
At STS Solar Tech Support, the most common GivEnergy faults we fix across the Wakefield district are: battery not charging from solar (eco mode or CT clamp direction), charge schedule not aligned to the homeowner's tariff (especially after switching to Octopus Go or Flux), EPS not activating during power cuts (never configured or tested at commissioning), portal showing offline (WiFi dongle disconnection), and settings reverting after firmware updates. On the hardware side, the click of death relay fault on older GivEnergy inverters is the most common reason for an on-site visit.

Book GivEnergy support in Wakefield

Tell us the GivEnergy model and what's happening. Include your Wakefield postcode and we'll confirm whether it needs a remote diagnostic or an on-site visit. Clear price before any work starts.

  • No fix, no fee covers remote fixes. On-site work is quoted in writing before we start.
  • On-site repair — from £295
  • Core coverage — same-week on-site availability

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Call 07944 877 329 Book free diagnostic