Send the model number and what the app is showing. We work through the fault log, the charge schedule, the state-of-charge floor and what the CT clamp is genuinely reading, then explain it in plain language.
Book diagnosticHow the diagnostic worksAbsolutely fantastic experience, after months of being fobbed off with rubbish from the installer Ronald fixed my issues in a few hours, his attention to detail and his tenacity was amazing, not only did he go above and beyond but did not ask for payment i had to ask him how to pay. If you need a solar fix this company is brilliant
⭐⭐⭐⭐⭐ Absolutely Outstanding Service! My GivEnergy system had completely gone down, and unfortunately I was getting absolutely no support from either the original fitter or the supplier. I was left completely stuck with a system that wasn’t working. I contacted Solar Tech Support and they were absolutely brilliant from start to finish. They quickly got to the bottom of the problem, knew exactly what they were doing, and managed to get my entire system back up and running. Hands down, these guys are absolute experts in their field. The level of knowledge, professionalism and customer service was exceptional, especially when I’d already been left without any support elsewhere. If you have a GivEnergy system and you’re struggling with an issue, don’t hesitate to contact Solar Tech Support. I honestly can’t recommend them highly enough. 5 stars all day long! 🌟🌟🌟🌟🌟
I can’t praise this firm enough. After hearing my solar panels rattling in very windy conditions, I contacted Solar Tech (as my installers no longer trade). Ronald was fantastic at explaining what he thought the issue was likely to be. Communication was great throughout keeping me fully updated. The team worked really hard on the day to carry out the necessary work. I can now sleep soundly at night without worrying about the solar panels on my roof. I would thoroughly recommend this firm. Thank you for sorting the problem out.
Great advice from Ronald at Solar Tech Support, got my inverter back on line and stable.
Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options. Received good/honest advise which backed up my thoughts.
Fantastic support. We have a Givenergy system where one of our batteries was not working. Ronald successfully helped us get it back up. His perseverance was amazing….and it shows what REAL customer service means. Can’t thank you enough Ron!
Bridlington sits on one of the most exposed stretches of coastline in England. Systems here meet conditions inland installations never see: salt-laden onshore winds, driving rain off the North Sea, and winter storms that work hardware loose over time. The panels themselves are usually fine. It is everything around them that takes the punishment.
The signature coastal problem. MC4 connectors, DC isolators and cable clips corrode far faster in salt air than inland: pitting, green oxidation, and rising resistance on joints that would have lasted decades away from the sea.
A corroded DC connection upstream starves the system, and the owner sees a battery that will not fill. Chasing the battery first is the common and expensive mistake here.
Sustained wind loading does over years what a single storm does not. Fixings, clips and cable runs need looking at on a schedule rather than after a failure.
A free remote session reads the fault log, the schedule and the monitoring first. A good share of coastal call-outs turn out to be settings, not corrosion.
The same salt exposure is why annual maintenance earns its keep faster here than inland, and why we look at every external connection while we are on the roof.
GivEnergy Ltd, which manufactured the hardware, entered administration on 9 April 2026 and ceased trading. One consequence is permanent. The rest are smaller than most owners fear.
Nobody remains at GivEnergy Ltd to receive a warranty claim. That is the single irreversible loss, and no engineer can reopen it.
A Gen 2 hybrid behaves exactly as it did on 8 April. It charges, it holds its settings, and its faults remain diagnosable and fixable.
GivEnergy Software Limited, company 14899764, runs the app and portal, sat outside the appointment and is still trading. Companies House showed a proposal to strike it off from 15 September 2026, suspended on 30 September 2026, and its parent company changed to IEMCS Limited from 11 August 2026 (checked 24 October 2026). Remote access away from home is now part of GivEnergy Premium, a paid plan; the free app reads and controls the system on your local network.
What the cloud change means →Depending how the system was bought: an installer's workmanship guarantee, an insurance-backed guarantee, Section 75 on a card purchase, or the MCS Consumer Code.
Where the warranty stands →The corporate detail is set out on the GivEnergy administration page rather than repeated here.
Most reported dead batteries turn out to be a setting, a lost connection or a mis-read clamp. On the coast, add a corroded joint to that list.
The one to take seriously here. A corroded MC4 or isolator upstream cuts what reaches the battery, and it presents as a storage fault.
Not charging from solar →Charge windows still set for a tariff long since left, or a state-of-charge floor nobody remembers raising.
Battery not charging overnight →Dongle, router, account, in that order. Common on properties that sit empty, where a router change went unnoticed for months.
Portal offline →A pack held at full charge for weeks without cycling loses track of where it really is. Reported capacity and actual capacity part company.
State of charge bug →Rapid relay clicking, no grid connection, no generation. Usually high grid voltage rather than a dead inverter; where the relay has failed, the repair is priced in writing before anything is touched.
Click of death →The full GivEnergy fault-code index: portal codes, BMS errors and firmware flags, with what each actually indicates.
GivEnergy fault codes →Bridlington has a lot of property that is not lived in continuously, and a GivEnergy system behaves differently when nobody is there. Sitting at full charge for weeks without cycling, it drifts on state of charge and drops off monitoring. None of that is a broken system. It is a system left in a state nobody configured it for.
Where the reported figure has parted company with reality, a controlled cycle restores a number worth trusting.
Battery calibration →We do not handle GivEnergy account transfers, because the owner can do them in the app. The guide covers a portal still in a dissolved installer's name, or a previous owner's.
Monitoring transfer guide → Book a GivEnergy diagnosticPriced from canon and confirmed in writing before anything starts. On the coast the diagnostic earns its keep twice over, because it often saves the journey entirely.
Fault history, timings, reserve level and what the clamp is genuinely reporting. No fix, no fee: the £125 charge applies only if it is cleared in the session.
How the diagnostic works →Corroded connectors and isolators, BMS work, earthing faults, dongle replacement. Quoted before we set off for the coast. WiFi setup is on-site work too, from £195.
On-site solar repair →A replacement hybrid supplied and fitted, your configuration rebuilt on it, monitoring back online.
Inverter replacement in Bridlington →The whole installation assessed at once, array through to paperwork. The sensible move on a coastal system nobody has looked at in years.
Health check details →A good share of call-outs are not faults. The system is obeying instructions set years ago under a tariff nobody is on any more.
An off-peak window aimed at a tariff you have left is the commonest reason a healthy battery looks dead.
Charge schedule setup →Reversed, or on the wrong conductor, and every decision the system makes rests on a false reading.
CT clamp direction →The usual cause of a system that vanished from monitoring while nobody was staying at the property. If the guide doesn't get it back, we can set it up on site, from £195.
WiFi and dongle setup →Where reported capacity has drifted from reality, a controlled cycle gives you an honest number to decide from.
Battery calibration →Storage is a grid connection as well as a battery, and which route applies depends on size rather than postcode. These are the national thresholds, the same on the coast as anywhere else in Great Britain.
A small installation at a single property is reported to the operator once commissioned. Most domestic retrofits sit here.
Above the G98 limits, approval comes before the system energises. Larger inverters, or a battery inverter added to existing solar that takes the total past 16 A per phase, commonly need it.
On a system that came with a holiday property it is frequently unclear whether the original connection was ever notified. Establishing that before any change to inverter capacity is far cheaper than establishing it afterwards.
We handle the notification and variation paperwork as part of a replacement. G98 vs G99 explained → · DNO application support →
Plenty of the feed-in-tariff-boom local installers are no longer trading, so a lot of the systems we get called to have nobody left behind them. On the coast there is a second layer: installers who once travelled out here and quietly stopped. With GivEnergy Ltd gone as well, both ends of the chain can be missing at once.
Accounts often still sit with a dissolved installer, or a previous owner. We do not handle GivEnergy account transfers, because the owner can do them in the app.
Monitoring transfer guide →Not the one current at commissioning. This alone often changes what a system costs to run.
Workmanship guarantee, insurance-backed guarantee, Section 75, MCS Consumer Code. We read what you have and say which survived.
We stay in place as the people who know the system, which is the part most owners are actually missing.
If your installer has gone or cannot help, another installer can request access at givenergy.cloud/temporary-access. The account owner approves the request, and that installer can then help as the original could.
Guides: installer gone bust → · bought a house with a GivEnergy system →
Every generation, including older units with nothing behind them now. Diagnosis, repair and reconfiguration across the range.
Relay faults, firmware trouble, EPS wiring and settings work, whichever generation is on the wall.
Gen 3 hybrid guide →One cabinet holding both inverter and battery, with its own diagnostic path and its own habits at start-up.
All-in-One guide →Stackable modules, often added to an older array. BMS comms faults (BMS Comm Fail), BMS under-voltage, cell imbalance, and an honest capacity figure through battery calibration.
Battery guide →GivEnergy's own charger alongside the inverter and battery. Diversion that never diverts, units that will not talk to each other, and EV charger faults generally.
EV charger guide →The East Yorkshire coast and the inland areas behind it. Bridlington sits in our outer coverage ring and we batch visits to the region to keep response times short. For urgent faults we can usually attend within two to three working days, and a good share of jobs never need the journey at all.
Further up the coast, see GivEnergy in Scarborough. More for Bridlington: all solar services in Bridlington → · GivEnergy across Yorkshire →
Need general electrical work in the area as well, such as a condition report (EICR), a rewire or a new consumer unit? We recommend LP Contract Services, a local electrician in Bridlington.
Tell us the GivEnergy model, your Bridlington postcode and what the system is doing. Whether it becomes a remote session or a visit is settled first, with the price, before any work starts.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
We use cookies to measure traffic and ads, sharing limited hashed data with Meta and Google. Decline keeps only essential cookies. Privacy policy