Big thanks to Ron. He was incredibly patient and helpful over the phone, taking the time to walk myself and the installer through every troubleshooting step. Through lots of testing he figured out the issue was definitely a hardware issue, which allows us to consider our next steps. Support fees are clear and they operate a “no fix no fee” policy. It is rare to find that kind of honesty combined with dedicated phone support nowadays. I highly recommend Ron, if you need help with your solar system don’t hesitate to give him a call.
GivEnergy Repairs & Support in Nottingham
- Independent of GivEnergy Ltd, with no affiliation to it
- Hybrids from Gen 1 to Gen 3, plus All-in-One, battery modules and the EV charger
- Portal account and settings faults cleared inside one remote session
Send us the model and whatever the app is currently showing you. We work through the fault log, the charge schedule, the state-of-charge floor and the figure the CT clamp is genuinely sending back, then put the fault to you in language you can act on.
Book diagnosticHow the diagnostic works⭐⭐⭐⭐⭐ Absolutely Outstanding Service! My GivEnergy system had completely gone down, and unfortunately I was getting absolutely no support from either the original fitter or the supplier. I was left completely stuck with a system that wasn’t working. I contacted Solar Tech Support and they were absolutely brilliant from start to finish. They quickly got to the bottom of the problem, knew exactly what they were doing, and managed to get my entire system back up and running. Hands down, these guys are absolute experts in their field. The level of knowledge, professionalism and customer service was exceptional, especially when I’d already been left without any support elsewhere. If you have a GivEnergy system and you’re struggling with an issue, don’t hesitate to contact Solar Tech Support. I honestly can’t recommend them highly enough. 5 stars all day long! 🌟🌟🌟🌟🌟
My GivEnergy hybrid inverter + battery system had worked faultlessly for 3 years when it suddenly stopped charging and discharging the battery. On contacting my supplier, who had used a sub-contractor for the installation work, I was provided with an email address at GivEnergy but, as it turned out, this is only for GivEnergy Software who are not able to assist. A Google search led to the Solar Tech Support web site, which contains a wealth of helpful information. I requested a remote solar diagnostic, and after providing Ron access to my inverter, he was able to identify and fix the problem within minutes. I am very impressed by Ron’s expertise and knowledge, which included useful information on the current state of GivEnergy Ltd. I would thoroughly recommend Solar Tech Support.
Brilliant. He fitted a new dongle and set the system up properly. Even better, he explained why the storage batteries don't work in a power cut - not correctly wired up - expensive to fix, but a simple turn of the master switch will give emergency power. He is the third technician to look at this issue and the only one to resolve it. Friendly and appoachable, comes when he says he will and reasonable charges. What's not to like!
Very speedy response. Handled by a real human who took my system through a logical process with the desired outcome within minutes of them accessing my inverter settings. Ron passed me on to Ash, they are both ex-Givenergy people who clearly know their stuff and can give the reassurance of proper technical support now that the Givenergy support desk has closed. A worthwhile investment in ensuring my expensive kit is kept fully functioning.
Wow!!! I have a Givenergy system. The battery stopped charging and depleted fully. Obviously Givenergy went into administration, so I was working with the reseller / installer to get it fixed. They told me they couldn't resolve it and the best they could do was offer me a replAcement at cost, so basically having to buy a new system. I happened to come across STS when searching for how to fix it myself. Ronald has been a god send, within 2 days all is working perfectly and set up correctly. When it comes to experts. He truly is the expert. If you have issues with your Givenergy system and don't know where to go for good help, give him call. 07944 877329. Thanks Ronald, regards Neil W
Nottingham puts solar panels in writing
Nottingham City Council’s conservation areas page opens by saying the city “is home to 33 distinct built Conservation Areas, each preserving a unique slice of the city’s rich history and architectural heritage”. Whether your address sits inside one changes what a panel layout, a battery cabinet or a cable run may look like.
The council’s page names 33 areas and gives a designation date for each. The dates run from July 1969 to 3 June 2020, so this is a list that has been added to. Read it as the position in August 2026, not a permanent figure.
The council’s open Conservation Areas dataset holds 32 polygons. Strelley appears on the webpage list but not in the layer, and the area the page calls Sutton Passey is named Middleton Boulevard in the data. Two council sources, two answers.
Castle, Clifton Village, Lace Market and Old Market Square were designated in July 1969. (Old) Sneinton followed in 1975, New Lenton on 15 January 1976, Old Lenton in 1978, Arboretum and Canal in February 1983. The two most recent are Bulwell, 20 September 2016, and Old Meadows, 3 June 2020.
Basford Hall, Canning Circus, Elm Avenue-Corporation Oaks, Forest Grove, Gamble Street-Alfreton Road, Hine Hall, Mapperley Hospital, Mapperley Park and Alexandra Park, Sherwood Rise, Sneinton Market, Star Buildings, Station, Strelley and the area the page calls Sutton Passey.
Conservation area status is a current legal designation. It applies to the property as it stands today, whatever the house was built from and whatever has been done since. We settle the question from both council sources before quoting anything that goes on a roof or an outside wall.
What the council’s guidance note says about solar panels
Nottingham does not leave solar to be inferred from general heritage policy. Its “Nottingham Conservation Areas Guidance Note 2025+” gives solar panels their own section, setting out when permission is needed and what layout it expects. Cite it by page 17: the body heading numbers the section 15, the contents page 14.
Its own first page describes it as “informal guidance in support of existing Conservation Area Appraisals, The Local Plan and the Design Quality Framework”. The council’s Heritage & Urban Design Team published it in autumn 2025; the PDF is dated 27 November 2025. It is not an adopted SPD.
On planning permission the section says it is “Required for buildings of high significance and roof slopes of high visibility” and “Not required for buildings of low significance or roof slopes of low visibility”. Significance and visibility are what it turns on.
Its design principle is that “Panels should be arranged in a neat, symmetrical, and compact formation that does not clutter the overall appearance of the building”. That is a real constraint on a retrofit, where panels get added in the order the roof allows rather than the order that looks tidy.
The same page asks you to “Use indented panels or panels appropriate to the colour of the roof material”. Read with the note’s roofing section, that is about how a panel reads against blue slate or red clay, not about its output.
For listed buildings the section states that “Listed Building Consent is required”, and gives preferred locations as “rear slopes, inner valleys, flat roofs with parapets, or outbuildings”. Worth knowing before a panel is moved during a repair.
The section is illustrated with a brick building carrying roof-mounted panels, captioned “Symetrical and organised layout of solar panels within the Old Sneinton Conservation Area”, the council’s spelling. LABELLED INFERENCE: it illustrates its own principle with a photograph it says was taken in a Nottingham conservation area. It does not say that installation was approved.
What GivEnergy’s administration changed for a Nottingham owner
GivEnergy Ltd entered administration on 9 April 2026. This is a national insolvency rather than a local one: the company’s registered and trading address was Osprey House, Lymedale Business Park, Newcastle, Staffordshire. What changed for you is which of your support routes still exists. The filings sit on our GivEnergy administration page.
In a statement dated 15 April 2026 the administrator confirmed the company had ceased to trade, its employees had been made redundant, and that no further hardware warranties or software support would be honoured by GivEnergy Ltd. For a Nottingham owner, no desk remains to escalate to.
Ownership of the cloud, the app and the portal rests with GivEnergy Software Limited, company 14899764, which was left outside that appointment and is still trading. Companies House showed a proposal to strike it off from 15 September 2026, suspended on 30 September 2026, and its parent company changed to IEMCS Limited from 11 August 2026 (checked 24 October 2026). What the cloud change means →
Remote access away from home now sits on a paid subscription tier (GivEnergy Premium, £4.99 a month). Reading and controlling the system over the local network in your own house costs nothing in the free app. If you would rather not pay to see your own data, local monitoring is worth setting up properly. Local monitoring setup →
Four distinct companies sit outside the administration in their own right: GivEnergy Group Limited, GivEnergy Commercial Limited, GivEnergy Property Limited and GivEnergy Software Limited. Outside it does not mean healthy: GivEnergy Commercial Limited resolved to enter creditors' voluntary liquidation on 13 August 2026. GivEnergy Software Limited, which runs the app and portal, is still trading. Turn up any one of those listed as active in a search and you have learned precisely nothing about the state of the hardware manufacturer.
Cover for workmanship, where the firm that fitted the system is still in business. An insurance-backed guarantee. Section 75, where a credit card paid for any part of the purchase. Redress under the MCS Consumer Code. Which applies depends on your paperwork, and we cannot promise any of them pays out. Warranty routes →
GivEnergy faults we diagnose and fix
Each card is a symptom, what we check to explain it, and whether the evidence lives in the portal or in the hardware. Each of them opens out into the full diagnostic guide behind it.
The array is producing and the battery stays empty. Checked in order: CT clamp position and direction, eco mode, the charge target, the state-of-charge floor. On a retrofit the clamp reads first; on a hybrid the schedule does. Diagnosable through the portal.
Diagnostic guide →State of charge shows 100% and the house is still drawing from the grid. Direction of flow reaches the inverter only through the clamp, so with it round the wrong way the system concludes the house is asking for nothing. A settings fix once the direction is confirmed.
Diagnostic guide →A window is programmed, yet morning arrives with the battery no fuller. Checked: whether the schedule still matches the tariff you are on, and whether a firmware step dropped it back to defaults. A supplier switch after commissioning leaves the old hours in place.
Diagnostic guide →The dongle has usually lost the router rather than the inverter having failed, and the system usually keeps running, so check the inverter's own screen. Broadband swaps, password changes and a new IP lease are the first things checked, and if the dongle still won't reconnect, we can set it up on site, from £195.
Diagnostic guide →The relay chattering away, the grid connection gone, generation at a standstill. It is usually high grid voltage rather than a dead inverter, and the event log shows which. Where the relay itself has failed, it needs an engineer with hands on the unit. Since no manufacturer replacement can be claimed for, the cost of repairing or swapping it goes to you in writing before a cover comes off.
Diagnostic guide →Communication between the inverter and the battery has dropped out. Checked: cable and connector, the BMS, and whether the firmware levels on the two ends match. Reading the error log narrows the cause; cabling and BMS work then means coming to the address.
Diagnostic guide →GivEnergy services for Nottingham owners
Remote work needs nothing but portal access and a phone call. A visit is booked with a date and a written price attached, so the number you agree at the outset is the number you settle. Where the address sits in one of the conservation areas the council lists, that question is settled before the visit, not on the doorstep.
An engineer session on your own system: fault log, charge schedule, eco mode, floor, and what the CT clamp is really reporting. Written action plan either way. Booking costs nothing, and £125 applies only where the fault is cleared inside that same session.
Remote diagnostic →Everything that cannot be done down a wire: a failed relay, battery comms cabling and BMS work, DC isolator and earthing problems, a dongle to swap, EPS switchover wiring. A new external cable run needs permission in a conservation area, so an existing route is the one we look at first. Charged from £295 a visit, with the price given to you before we set off.
On-site repair →We supply the replacement hybrid, decommission the old one, install and commission it, deal with the network paperwork, carry your settings over and re-link the monitoring. Once a board has genuinely died this is what remains, since there is no manufacturer unit left to claim. From £1,495.
Inverter replacement →We do not handle GivEnergy account transfers, because the owner can do them in the app. The portal belongs to GivEnergy Software Limited, a company outside the administration, so this route remains available.
Monitoring transfer guide →Point a claim at GivEnergy Ltd and there is nothing at the far end. So we diagnose the fault, document it, and assemble the evidence pack for whichever route your own paperwork will carry: workmanship cover from the installer, an insurance-backed guarantee, Section 75, or MCS Consumer Code redress. £125.
Warranty claim support →Once a year we set generation against what the system ought to be producing, look at how the battery is cycling and what capacity it still holds, note the firmware level, and see whether any setting has wandered since the last time. Written report every visit. From £195.
Annual maintenance →EPS backup installation in Nottingham → · Add an extra GivEnergy battery → · System recovery → · Full price list →
GivEnergy configuration, setup and notification
A configuration problem and a hardware fault look identical from the app: the battery is not doing what you expect, and the screen will not say why. These are the guides an audit works from, plus the paperwork that decides what an inverter may be set to.
A different charge and discharge pattern suits each of Flux, Go, Intelligent Go, Agile and Economy 7. Change supplier once the system is commissioned and the schedule carries on aiming at the tariff you have left behind, until somebody sits down and re-cuts it.
Tariff optimisation guide →Overnight window, charge target and floor, chosen so that cheap-rate hours fill the battery while room is left for the following day’s generation, instead of standing full through the best of the sun.
Charge schedule guide →Whether the battery tracks household demand at all comes down to eco mode. Leave it switched off at commissioning and the system charges, then does nothing further while the house carries on importing, which is why we look at it ahead of anything else.
Eco mode guide →Without the clamp the inverter has no way of telling which direction power is travelling in. Put it on the wrong cable, or on the right one facing backwards, and everything the system decides afterwards rests on a false reading.
CT clamp guide →Whatever figure your connection was approved on, entered accurately into the inverter. Err in one direction and export you are owed gets thrown away; err in the other and the installation no longer matches the approval it holds.
Export limit guide →The national threshold is the ENA Engineering Recommendation G98 limit of 16 A per phase: 3.68 kW single-phase, 11.04 kW three-phase. Above that, the installation falls under G99, even if export is limited. Where there is an inverter, the rating counted is its continuous rating, not the panel total.
A battery bolted onto a system notified years ago can move it across the threshold it was approved under, and your distribution network operator decides where the notification goes. We confirm both from the address before recommending hardware. Export application support →
WiFi and dongle setup → · App offline fix → · Portal guide →
Cable runs, roofs and where the kit ends up
A battery job is mostly not a roof job. It is a box on a wall, a run of cable to reach it, and a hole through masonry. The same guidance note has a section for that, and it decides how a conservation area install may be routed.
Section 9, “Mechanical, Electrical, and Plumbing”, notes that “External cable and piping runs can contribute or harm the special character of a conservation area”, and states that “New external runs or replacements will require permission in conservation areas”. That covers the cable between an inverter and a battery.
Its design principle is that runs “must be minimal and neutral in their impact and visibility, such as working with existing fenestration or hidden by architectural features”. Its photograph is captioned “Cable runs hidden via a return on the rear elevation of a listed building.”
The note asks for replacements of existing runs to be made “on a like-for-like basis, unless they can be deemed harmful”. Re-using an existing route when an isolator or a battery cable is replaced is a shorter conversation than cutting a new one.
Section 13 says Nottingham “is generally characterised by a mix of roof materials, such as blue slate, red clay tiles and red clay pantiles”. Slate-effect tiles “may be permissible on roofs of low-medium significance”, so a roof re-covered in a substitute is a different starting point from an original slate one.
Section 2 describes Nottingham’s historic bricks as “generally defined by a warm red-orange colour, typical of the clays from the local Trent Valley region”. Section 10 asks for a Natural Hydraulic Lime 3.5 mortar, one part NHL to three of 0-4 mm sharp sand, kept damp five to seven days, no cement additives.
Section 16 lists Bulwell and “White” Mansfield among the residential stones, and adds that “Bulwell and Mansfield stones are now exhausted; either use reclaimed, or else as an alternative the Steetley variety of Cadeby Magnesian Limestone”. A wall you cannot patch to match is one to drill once.
Section 7 says external insulation “may be acceptable on elevations of low significance or visibility, such as rear or side walls not visible from public viewpoints”, and that planning permission is required. Worth raising before an All-in-One is fixed to a wall that is in next year’s retrofit plan.
The Park, Article 4, and what permitted development still covers
Two documents decide how much of a solar or battery job is permitted development here: The Park Conservation Area Appraisal and Management Plan, adopted as an SPD in March 2023, and the council’s published Article 4 directions. Neither covers the whole city.
It replaced the 2007 appraisal and is the most recent conservation area appraisal the council lists. Its description of the estate rests on a survey carried out in July and August 2020: red brick for load-bearing walls, buff and blue brick as detailing, stone to openings, a steeply pitched gabled roof form predominating.
It states that permitted development rights “are reduced in Conservation Areas, affording greater control over (amongst other works) extensions, outbuildings, ... cladding, satellite dishes and solar panels”, and warns that they “are a matter of some complexity and advice should be taken”.
Appendix 1 says permitted development rights “also do not apply to properties in multiple occupation, including flats”. LABELLED CAVEAT: that is a general planning summary, over-simplified for solar, whose rules sit separately in the GPDO 2015, Schedule 2, Part 14, Class A. The SPD’s own advice stands: take advice for your property.
The SPD lists one only as an intention. Under Priority 6, on page 87, it says “it is the ambition of this plan that Article 4 Directions will be put in place” for works shown to be harming the area. The Park is not among the directions the council publishes.
The council publishes one direction covering houses in multiple occupation, plus Devonshire Promenade, Waterloo Promenade, Wellington Terrace, Strelley Village, Sneinton and Foxhall Road. It describes those six as “put in place on several specific properties, mostly within conservation areas”, restricting “minor building work, such as small extensions, outbuildings, and changes to windows and doors”.
Made under Article 4(3)(b) of the 1977 General Development Order and dated 27 January 1988, it was approved by the Secretary of State on 15 July 1988 “subject to the modifications shown in red ink thereon”, which the council’s greyscale scan cannot show. Approval beat its own 27 July 1988 expiry, so it took permanent effect. It names 2 to 22 Devonshire Promenade and 287 and 289 Derby Road.
Made under Article 4(1) of the same order and sealed on 13 January 1988, it covers 16 properties: the odd numbers 65 to 95 Foxhall Road, Forest Fields. Its schedule withdraws three permitted development rights. Its “Effective from” line is blank, so the in-force date of 13 April 1988 comes from the covering memo.
The HMO direction is the one whose plan is edged to the “Nottingham City Boundary”, in force since 11 March 2012. It removes a change-of-use right rather than a building right, so it is not what governs a panel or a battery. Inside a conservation area, solar permitted development is already reduced.
When nobody is left standing behind the system
Plenty of the feed-in-tariff-boom local installers are no longer trading, so a lot of the systems we get called to have nobody left behind them. With the manufacturer gone as well, a GivEnergy system can end up with no support relationship at all. The work runs in this order.
If your address sits in one of the areas the council lists, it is worth knowing whether the original installation was ever assessed against the significance-and-visibility test. We can tell you what is on the roof and how it is laid out; the council’s planning records answer the permission question.
The optimiser systems we get called to sit on the awkward, overshadowed roofs, which is where a per-panel picture earns its keep. If yours has optimisers and nobody left who set them up, the panel-level data is usually still recoverable.
The app and portal are run by GivEnergy Software Limited, which was not part of the administration. GivEnergy transfers are now done between customers in the app. The current owner updates the GivEnergy app, logs in, taps the account button at the top right of the home page, chooses Transfer Hardware and enters the new owner's email address. The new owner accepts from the email they receive. If your installer has gone or cannot help, another installer can request access at givenergy.cloud/temporary-access. The account owner approves the request, and that installer can then help as the original could. Monitoring transfer guide →
Commission a system in a rush, never go back to it, and it will still be running the defaults it came out of the van on. Charge window, eco mode, floor, export limit and clamp direction get read against your current tariff and paperwork. Configuration guides →
No manufacturer remains for a claim to be aimed at. What can survive that is workmanship cover where the installer is still trading, an insurance-backed guarantee, Section 75 where a card paid for the purchase, or redress through the MCS Consumer Code. We read the paperwork and say which is worth the effort. GivEnergy warranty routes →
All bust installer guides → · Documentation recovery → · Solar repair in Nottingham →
GivEnergy products we support
We diagnose, repair, configure and maintain the full range, including the older units that now have nothing behind them. The card under each product is what that unit genuinely gets called in for.
The newest of the hybrid generations, DC-coupled to its battery and capable of EPS. Called in for charge behaviour that differs from the Gen 2 unit the owner researched before buying, dongle connectivity, and settings that move after a firmware step.
Gen 3 guide →One cabinet holding both the inverter and the battery: a tidier installation. Backup in a power cut comes only through a Giv-Gateway, which backs up the whole house. In a conservation area the wall it is fixed to matters. Called in for gateway communication, the unit dropping off the portal, and module imbalance where more than one module is fitted.
All-in-One guide →Modules that stack, frequently bolted onto an array that went up years before them. Called in for BMS comms faults, BMS under-voltage, cell imbalance needing recalibration, and a straight answer on what capacity an older unit has left. Battery calibration →
Battery guide →GivEnergy’s own charger, running alongside the inverter and the battery. Called in for solar diversion not diverting, charger and inverter not talking, and charge windows competing with the battery’s own schedule. EV charger faults →
EV charger guide →All GivEnergy product guides → · GivEnergy in Derby → · GivEnergy across Yorkshire →
GivEnergy in Nottingham: common questions
Book GivEnergy support in Nottingham
Tell us the GivEnergy model, your Nottingham postcode and what the system is doing. Whether that becomes a remote session or a visit to the address is settled first, and priced first, before any work begins.
- Free remote diagnostic · no fix, no fee
- On-site repair from £295 per visit
- On-site WiFi setup, from £195
- Written action plan after every diagnostic
GivEnergy problems? Remote fixes: no fix, no fee.
I’ve worked on hundreds of GivEnergy systems and know the kit inside out. If yours is playing up, my promise is simple — no fix, no fee: just £125 if we fix it, free if we don’t.
We use cookies to measure traffic and ads, sharing limited hashed data with Meta and Google. Decline keeps only essential cookies. Privacy policy
Got a solar fault or need a quick answer? Drop us a message and we usually reply within a few minutes. Mon–Fri, 9am–7pm.