GivEnergy App Guide:
Setup, Schedules & Monitoring
The GivEnergy app is your main control point for charge schedules, system modes and daily monitoring. This guide walks through linking your system, setting up charge times, reading your dashboard data and fixing the most common app issues — including the dreaded "no data" blank screen.
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The GivEnergy app — your main control point
The GivEnergy app is your main control point for charge schedules, system modes and daily monitoring. This guide walks through linking your system, setting up charge times, reading your dashboard data and fixing the most common app issues — including the dreaded "no data" blank screen.
Linking your system
Download the app, register and pair your inverter serial number to see live data
Charge schedules
Set off-peak charging times from your phone — including the midnight boundary rule
System modes
Understand Eco, Timed Charge and Timed Discharge — and which to use when
No-data fix
App showing blank dashboard or dashes? Here's exactly how to restore the data feed
App availability
The GivEnergy app is available on both iOS (App Store) and Android (Google Play). Search GivEnergy — the icon is a green battery. You'll need your installer's registered email address to create an account, or ask your installer to invite you as a secondary user.
Setting Up: Link Your System to the App
Once the app is installed, you need to link your GivEnergy inverter to your account. The app communicates with your inverter via the GivEnergy cloud portal — so your inverter's WiFi dongle must be online.
Download and open the GivEnergy app
Search GivEnergy in the App Store or Google Play and install it. Open the app and tap Create Account.
Register with your installation email
Use the same email address your installer registered the system under. If you're unsure, check any documentation from your installation day or ask your installer. Alternatively, ask your installer to add you as a secondary user from their portal account.
Add your inverter using the serial number
Tap Add Device and enter your inverter serial number — usually a 10-digit number starting with CE or SA printed on the inverter label or in your installation paperwork.
Verify live data is appearing on the dashboard
The main dashboard should show solar generation (PV), battery SoC%, home consumption and grid import/export as live figures. If all values show as dashes or zero, see the No Data fix section below.
What each dashboard reading means
☀️ Solar (PV)
Total kilowatts currently being generated by your solar panels. Should track sunlight — zero at night, peaks around midday on sunny days.
🔋 Battery SoC
Battery State of Charge as a percentage. The minimum usable level is set by your Reserve SoC setting — the battery won't discharge below this.
🏠 Home Load
Total household consumption right now. This includes everything switched on — appliances, EV charger, heating. Higher than expected? Check for high-draw devices left running.
⚡ Grid
Positive = importing from grid (paying). Negative = exporting to grid (earning SEG or export rate). Near-zero means the system is running self-sufficiently.
Setting Charge Schedules in the App
A charge schedule tells the inverter when to pull cheap overnight electricity from the grid to fill the battery. This is the most common setting to configure — and one of the most common sources of confusion. Follow these steps carefully.
Tap the battery icon on the main dashboard
This opens the battery detail view. Scroll down to Charge Schedule and tap it.
Tap 'Add Slot' and set your start and end times
Use the time picker to enter your off-peak start and end time. For Octopus Go (23:30–05:30) or Economy 7 (typically 00:30–07:30). Important: GivEnergy schedules cannot cross midnight. See the midnight rule below.
Set the target State of Charge
This is the SoC% the battery will charge to during the slot. Most households set this to 100% in winter and 50–80% in summer when there's more solar available. Setting it lower than your current SoC won't cause any charging.
Tap Save and wait 60 seconds
The app sends the schedule to the inverter via the cloud portal. It takes around 60 seconds to apply. You can verify it worked by going to Settings > Charge Timers and checking the saved values match what you entered.
The midnight boundary rule — critical for Octopus Go users
GivEnergy schedules cannot cross midnight in a single slot. If your off-peak window runs from 23:30 to 05:30, you must split it into two separate charge slots:
❌ This will not work
Slot 1: 23:30 → 05:30
The inverter ignores slots that cross midnight
✓ Correct — two slots
Slot 1: 23:30 → 23:59
Slot 2: 00:00 → 05:30
Both slots set to 100% target SoC
For full details on tariff-specific schedule settings including Octopus Go, Economy 7 and Go Faster, see the GivEnergy Charge Schedule configuration guide.
System Modes — Which One to Use
The system mode controls how the inverter prioritises solar, battery and grid. You change this in the app under Settings > System Mode. The wrong mode is one of the most common reasons a battery appears not to be working correctly.
Eco Mode
Solar charges battery first, battery powers home. Grid only used when both are insufficient. No grid charging.
Best for: summer with plenty of solar and flat-rate tariff. Not suitable for overnight grid charging.
Timed Charge
Battery charges from grid during scheduled slots (your off-peak window). Solar still charges during the day. Grid used outside slots only if needed.
Best for: most UK households on Octopus Go, Economy 7 or similar two-rate tariff.
Timed Discharge
Battery discharges to power home or export to grid during scheduled slots. Useful for peak-rate export (Agile, Flux peak windows).
Best for: advanced users on variable-rate tariffs maximising export earnings. Needs careful schedule setup.
Reserve SoC — the safety floor
In any mode, the battery will not discharge below the Reserve SoC setting. Find this in Settings > Battery Reserve. The default is usually 10%.
10% (default)
Good for most households — keeps a small reserve for grid outages without holding back too much usable capacity.
20–30%
Useful in cold weather when battery capacity drops, or if you have critical loads (medical equipment, home office) needing overnight cover.
50%+
Only set this high if explicitly recommended. A high reserve means the battery barely discharges, which often looks like a fault when it isn't.
Reading Your Monitoring Data
The app's history and analytics screens help you understand how well your system is performing. Knowing what "normal" looks like makes it much easier to spot problems early.
📅 Daily energy view
Shows energy flow for a single day broken into solar generated, battery charged, battery discharged, grid imported and grid exported (kWh). A healthy day typically shows solar charging the battery during daylight, battery powering the home in the evening, with minimal grid import.
Watch for: Grid import during peak afternoon hours when the sun should be producing — this could mean shading, a panel fault or an inverter issue.
📈 Battery SoC history
The SoC graph over 24 hours should show a clear rise during your overnight charge window, a gradual fall through morning and evening use, and a mid-day bump from solar. If the overnight charge didn't happen, the line will be flat — check your charge schedule settings and system mode.
Watch for: SoC dropping in a straight vertical line — this often indicates a calibration issue rather than actual rapid discharge. See our battery calibration guide.
⚡ Event log
Accessible from Settings > Event Log (or the portal web interface). Logs every system event — firmware updates, connectivity drops, charge/discharge starts and any error codes. If something odd happened at a specific time, the event log usually explains it.
Watch for: Repeated connectivity drop events (dongle losing WiFi), or fault codes prefixed with E — these should be investigated. CAN communication faults appear here — see our CAN fault guide if you see CAN errors.
Setting Up Notifications
Push notifications let you know when something needs attention — without having to open the app every day. Go to Settings > Notifications to configure these.
Enable: Low battery alert
Notifies you when SoC drops below a threshold you set (e.g. 15%). Useful in winter when a missed overnight charge leaves you short for the next day.
Enable: Portal offline / no data
Alerts you if the system loses connection to the portal for more than a set period. Often the first sign of a WiFi dongle issue.
Enable: Firmware update available
GivEnergy releases firmware updates that improve performance and fix bugs. Knowing when one is available lets you review release notes before approving the update.
Optional: Daily summary
A daily digest of generation, consumption and grid usage. Helpful when first learning the system, but many users disable it once they're confident everything's working correctly.
App Showing No Data or a Blank Dashboard
The GivEnergy app relies on your WiFi dongle maintaining a connection to the portal. When this link drops, the app shows dashes, zeros or a blank dashboard. The inverter is almost always still working — you're just not seeing it. Follow these steps in order.
Check the WiFi dongle LED status
The WiFi dongle (plugged into the side of the inverter) has an LED indicator. Solid green = connected. Flashing or red/off = lost connection. If offline, proceed to step 2.
Restart the WiFi dongle
Gently pull the dongle out of the inverter's USB/communications port, wait 30 seconds, and re-insert it. Wait 2 minutes for it to reconnect. Check the app — data should resume within 5 minutes.
Check your router hasn't changed the WiFi password or network name
If your router was replaced, reset or changed, the dongle will still be trying to connect to the old network. You'll need to re-pair the dongle to the new network using the GivEnergy app's WiFi setup section under Settings > WiFi Configuration.
Check for a router firewall or ISP block
The portal requires outbound connections on port 443 (HTTPS). Some routers with parental controls or strict outbound filtering can block this. Temporarily disable any firewall rules and retest. Business broadband connections sometimes block outbound HTTPS by default.
Perform a full system restart
If the dongle is showing as connected but the portal still shows no data, a full system restart often resolves it. The inverter resets the portal communication session on startup. See our GivEnergy full restart guide for the correct shutdown and restart sequence.
Check the GivEnergy portal status
Occasionally the GivEnergy portal itself experiences outages. Check GivEnergy's status page or community forum to confirm whether the issue is on their side before spending time diagnosing locally.
Still no data after all these steps?
If the dongle LED is solid green, the router firewall is clear and a full restart didn't resolve it, the WiFi dongle itself may have developed a fault. GivEnergy dongles can be replaced — contact your installer or STS for a replacement dongle. We can diagnose remotely and arrange a swap if needed.
When to call STS instead of troubleshooting further
Get in touch if:
You can handle this yourself:
Related GivEnergy guides
Charge Schedule Setup
Full guide to timed charge and discharge configuration, including tariff-specific slot tables
SetupFull Restart Procedure
Safe shutdown and restart sequence for both Hybrid and AIO GivEnergy systems
SetupBattery Calibration
When and how to recalibrate your battery if the SoC reading is inaccurate
ProblemSettings Keep Changing
Smart tariff API overrides, firmware resets and third-party tool conflicts explained
ProblemSmart Tariff Lockout
How to regain manual control when Octopus Intelligent, Flux or Agile is overriding your settings
GivEnergyGivEnergy Hub
All GivEnergy guides, fault fixes and configuration help in one place
Frequently asked questions
No data almost always means the WiFi dongle has lost its connection to the GivEnergy portal. Restart the dongle first — pull it out, wait 30 seconds, re-insert and wait 5 minutes. If it's connected (solid green LED) but still no data, check your router firewall isn't blocking outbound port 443. A full system restart usually resolves persistent portal dropouts. If it happens repeatedly, the dongle itself may need replacing.
An inaccurate SoC reading — where the percentage shown doesn't match real battery level — is usually a calibration drift. The battery management system loses track of capacity over time, particularly if the battery has never been fully charged and discharged. Running a full charge to 100% followed by a discharge to around 5% helps recalibrate the reading. See our battery calibration guide for the full process.
Yes — the GivEnergy app gives full remote access to charge schedules, system mode, reserve SoC and export limits. Changes are relayed to the inverter via the cloud portal and take effect within 60 seconds. Note that if you're on a smart tariff like Octopus Intelligent or Flux, the tariff provider's API may override manual settings. Check Portal > Control > API Connections to see if a third party has write access to your inverter.
App updates don't reset inverter settings — the two are separate systems. If your settings keep changing after updating the app, the cause is almost always an active smart tariff API writing to the inverter (Octopus Intelligent, Flux and Agile all do this), or a firmware update that resets certain registers to factory defaults. Check Portal > Control > API Connections and revoke tariff access if you want full manual control. See our settings keep changing guide for a full diagnosis.
Still having trouble with your GivEnergy app?
Whether it's a persistent blank dashboard, settings you can't get to stick, or an SoC reading that just doesn't add up — our engineers are used to diagnosing GivEnergy remotely. Fill in a few details and we'll come back to you.