GivEnergy GivBack Programme
GivBack is GivEnergy's grid services programme that pays battery owners to export power during high-demand events. Eligibility requires a working smart meter, a GivEnergy battery, and being in England, Wales, or Scotland. Sign up via the GivBack app — NOT through the main GivEnergy app.
If your battery behaviour changed after enrolling in GivBack, or you need help with eligibility, scheduling conflicts, or opting out — we can help.
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What is GivBack?
GivBack is GivEnergy's grid services programme. It's a permanent scheme that enrolls your battery in automated grid service events — periods when the national grid operator needs to balance electricity supply and demand.
How it works: When the grid is under high demand, GivEnergy remotely controls your battery to export stored energy back to the network. In return, you earn payments from GivEnergy. Events typically occur between 4 PM and 8 PM but can happen at any time.
You can join anytime if eligible. There's no annual commitment. However, once enrolled, your battery will participate in all scheduled grid events automatically — participation is mandatory, not optional.
Completely automated. No manual intervention required during events. Your battery responds to remote signals and handles all charging and discharging automatically.
Eligibility (all required)
Working smart meter at property
SMETS2 or equivalent for your energy supplier
GivEnergy battery installed and commissioned
Includes GEN 2, GEN 3, and Hy models
Battery NOT already managed by another flexibility service
Cannot run Octopus Intelligent Flux simultaneously
Property in England, Wales, or Scotland
NOT Northern Ireland or crown dependencies
Cannot run other flexibility programmes simultaneously
GivBack only — one programme at a time
⚠ Important compatibility warning
GivBack is NOT recommended if you're on Octopus Intelligent Flux or a similar smart tariff that controls your battery.
Both GivBack and smart tariff controls issue automated commands to your battery. Running both simultaneously causes scheduling conflicts, unexpected charging patterns, and erratic battery behaviour. If you're on Octopus Intelligent, use Octopus's own grid services scheme instead. Contact your energy provider first.
Sign-up process
Download the GivBack app
Available on App Store (iOS) and Google Play (Android). This is separate from the main GivEnergy app.
Register your account
Use the same email address as your main GivEnergy account for seamless linking.
Connect your smart meter
Required for NESO (National Electricity System Operator) compliance. You'll need your MPAN and postcode.
Connect your GivEnergy battery
Authorise GivBack to remotely control your battery for grid service events.
Specify your tariff window
If on a time-of-use tariff, enter your cheap-rate window (e.g., 11 PM–7 AM for Economy 7). GivBack uses this to optimise charging and event scheduling.
Address verification problems
"No devices at this address" error:
Still unable to verify? Email GivBack support at givback@givenergy.co.uk with:
How payments work
First payment: You'll receive your first GivBack payment approximately 3 months after your first grid event. This delay covers initial NESO settlement and payment processing.
Bank details: GivEnergy will contact you (via email or in-app notification) to request your bank account details for direct payments. Keep an eye on your inbox once events start.
Payment frequency: Subsequent payments arrive monthly via direct bank transfer to the account you provide.
Additional to FiT/SEG: GivBack payments are entirely separate from your Feed-in Tariff or Smart Export Guarantee payments. This is additional income, not a replacement.
Tariff rates unaffected: Participating in grid events does not change your electricity import or export rates. You pay the same tariff whether you participate in GivBack or not.
What happens to your schedule during events
When GivBack runs a grid service event, the system temporarily adjusts your battery's charge and discharge schedule for that event day. Here's what happens:
Opting out of GivBack
Step 1: Email GivBack to opt out
Send an email to givback@givenergy.co.uk
Subject: Opt Out
Body: Your name + full address
GivBack will process your opt-out within 1–2 working days.
Step 2: Revoke OAuth token in portal (recommended)
This immediately removes GivBack's remote control access to your battery.
After opt-out: Your system no longer responds to GivBack control signals. It will follow your own Eco Mode and Timed Charge schedules exclusively. You're immediately excluded from all future grid service events.
When to call STS
Call STS if:
Frequently asked questions
It's not recommended. Octopus Intelligent has its own automated battery control that conflicts with GivBack's remote dispatch signals. If both are running simultaneously, you may experience scheduling errors, unexpected charging patterns, and battery behaviour that neither system intended. Octopus runs its own separate grid services scheme — if you're on Octopus Intelligent, use theirs instead.
GivEnergy doesn't publish fixed rates — payments depend on how many grid events run, how much your battery exports during each event, and the market rate at the time. Users typically report earning £50–£200 per year, but this varies significantly based on grid demand, battery size, and usage patterns. GivBack sends a detailed earnings summary after each event.
For most events, no — grid events typically run in the afternoon/evening (4–8 PM), well before your overnight cheap-rate charging window. The system automatically reverts to your normal schedule after an event. If an event runs unusually late and your battery is lower than expected by morning, check your charge schedule still starts in time to fill the battery before peak hours.
Yes. During grid events, the system uses any spare battery capacity beyond what's needed for your household's solar self-consumption. If your panels are generating and covering your home load, the battery will export its charge to the grid. The system is smart enough not to export energy you need — it prioritises household self-consumption first.
First, check the portal event log for any "Grid Service Demand Response" entries — if none appear, your system may not have been dispatched yet (events are not guaranteed every month). Second, check the GivBack app for your participation status. Third, confirm your smart meter is still reporting correctly. If 3+ months have passed with zero events, contact givback@givenergy.co.uk to check your registration status.
Two steps: (1) Email givback@givenergy.co.uk with subject "Opt Out" including your name and address. (2) Log into the GivEnergy portal → My Account → Connected Apps → find the GivBack OAuth entry → click Revoke. Once revoked, GivBack no longer has remote control access and your system returns to following your own schedule exclusively.
Need help with GivBack?
Whether it's enrolment issues, scheduling conflicts with your tariff, or unexpected battery behaviour after signing up — tell us what's happening and we'll diagnose it.