GivEnergy warranty — 12 years standard, what's covered, and how to claim
GivEnergy inverters and batteries carry a 12-year manufacturer warranty as standard — one of the longest in the UK solar market. This guide covers what is and isn't covered, what voids your warranty, how to make a claim — and what to do if your original installer has gone bust.
GivEnergy often requires fault evidence before authorising hardware replacement. An STS remote diagnostic provides independent, documented fault analysis to support your claim.
Book a Remote Diagnostic — from £75 → Browse GivEnergy fault guidesWe are independent of GivEnergy. We do not handle warranty logistics — we provide the technical evidence needed to progress your claim.
GivEnergy warranty periods at a glance
GivEnergy provides a manufacturer warranty on all products sold through its approved installer network. At 12 years as standard, GivEnergy offers one of the longest manufacturer warranties in the UK domestic solar market. Warranty periods begin on the date of installation, not the date of purchase. All products must be installed by a GivEnergy Approved Installer for warranty to be valid.
| Product | Warranty | Notes |
|---|---|---|
| GivEnergy AIO (All-in-One, standard) | 12 years | Confirmed in UK datasheet |
| GivEnergy AIO 2 MPPT | 15 years | Extended warranty on premium AIO model |
| GivEnergy Hybrid Inverter (Gen 1–3, all sizes) | 12 years | Confirmed across Gen 1, Gen 2, Gen 3 datasheets |
| GivBat Battery (all models, Gen 1–3) | 12 years | Unlimited cycles within warranty period |
| GivEnergy Expansion Battery | 15 years | Dedicated expansion unit, longer warranty |
| GivEnergy EV Charger | 3 years | Subject to approved installation |
| WiFi Dongle (AECC / HF21) | 1–2 years | Confirm with GivEnergy at point of claim |
Unlimited cycles included: GivBat batteries are warranted for unlimited charge/discharge cycles within the 12-year warranty period — there is no cycle count limit that could void the warranty under normal domestic use. This is one of the strongest battery warranty terms in the UK residential market.
What GivEnergy warranty covers — and what it doesn't
GivEnergy warranty covers manufacturing defects in materials and workmanship under normal operating conditions. It does not cover damage from external causes, incorrect installation, or items excluded as a matter of policy.
Generally covered
Not covered by warranty
Battery capacity performance warranty: GivEnergy battery warranties typically include a capacity performance guarantee — if usable capacity degrades below a specified threshold (around 70–80% of rated capacity) within the warranty period, the degradation may be claimable. However, apparent capacity loss is frequently caused by miscalibration, incorrect reserve settings, or BMS drift rather than genuine cell degradation. A battery calibration should always be completed before raising a capacity claim.
What voids a GivEnergy warranty
Several actions and circumstances automatically void GivEnergy warranty. The most significant — and most common — is unapproved installation.
GivEnergy explicitly states that self-installation or installation by an unapproved person voids the manufacturer warranty. This includes cases where the installer was not on the GivEnergy Approved Installer network at the time of installation, even if they hold other qualifications.
Opening the inverter or battery enclosure for any reason other than by a GivEnergy-authorised engineer will void the warranty. This applies even if no components are changed — the act of opening the sealed unit is sufficient to invalidate cover.
Damage arising from incorrect cable sizing, wrong fuse ratings, reversed polarity, incorrect CT clamp installation, or other installation errors is not covered. GivEnergy will attribute damage to installation error if there is evidence of incorrect wiring.
Damage from flooding, water ingress beyond the rated IP level, extreme temperatures outside operating range, direct lightning strike, or physical impact is not covered. The IP rating of the unit must be maintained — damaged seals, gaskets, or enclosures can compromise this protection.
Flashing non-GivEnergy firmware, modifying system software, or making hardware modifications not authorised by GivEnergy voids warranty. This includes attempts to unlock restricted settings or use the system outside its designed parameters.
Systems that were never commissioned on the GivEnergy portal by an approved installer may have difficulty with warranty claims, as GivEnergy uses commissioning records to verify installation date and installer status. If your system was never registered, contact GivEnergy support before attempting a claim.
Important — MCS and installer checks: If you are purchasing a new GivEnergy system, verify that your chosen installer is on the GivEnergy Approved Installer list before work begins. MCS certification alone is not sufficient — the installer must be specifically approved by GivEnergy. An installer who is approved at the time of installation but later loses their approval does not affect your existing warranty.
How to make a GivEnergy warranty claim — step by step
GivEnergy processes warranty claims through its online support portal. Before starting, confirm you have evidence of a genuine hardware fault — configuration and connectivity issues are not warranty matters.
Many GivEnergy faults — battery not charging, portal offline, inverter errors — are configuration, firmware, or connectivity problems rather than hardware defects. GivEnergy will not process a warranty claim for a software or settings issue. Before contacting GivEnergy, work through the relevant fault diagnostic guide or book an STS remote diagnostic to confirm the root cause.
Collect: installation date and installer name, inverter and battery serial numbers (shown in the app under Device Info, or on the physical unit label), MCS certificate from your installer, any fault codes from the portal or display, and photographs of the unit and any visible damage or indicators.
Log into your GivEnergy portal account at givenergy.cloud and use the Support option to submit a ticket. Select the category that matches your fault. Attach your documentation and describe the fault in detail, including when it started, what fault codes are showing, and what steps you have already taken.
GivEnergy's technical team will attempt remote diagnosis before authorising hardware replacement. Be prepared to grant portal access, describe what you observe in real time, and allow time for the process. Keep records of all ticket numbers and communications.
If hardware failure is confirmed, GivEnergy will authorise replacement. For inverter replacements, a site visit by an approved engineer is required. If your original installer has gone bust or is unresponsive, GivEnergy can arrange an alternative installer — see below.
Whether the claim succeeds, fails, or results in a partial resolution — obtain written confirmation. If a claim is denied, ask for written reasons. You have the right to dispute a warranty decision if you believe it is incorrect — a documented independent fault assessment (from STS or another third party) can support a dispute.
What to do when your original installer has gone bust or disappeared
This is one of the most common warranty-related situations we encounter. It does not automatically invalidate your warranty — but it does change the process for getting it resolved.
GivEnergy's manufacturer warranty is a direct relationship between GivEnergy (the manufacturer) and the end customer (you). It does not depend on your installer remaining in business. You can raise a warranty claim directly with GivEnergy using your serial numbers and installation date, without involving your original installer at all.
If warranty work requires a site visit — inverter board replacement, battery unit swap, rewiring — GivEnergy will arrange this through their approved installer network. You should not be left without recourse simply because your original installer has ceased trading. Inform GivEnergy of the situation when raising your support ticket.
Your installer may have provided a separate workmanship guarantee covering their installation quality. This guarantee is with the installer, not with GivEnergy. If your installer has gone bust, this workmanship guarantee may not be recoverable unless it was backed by an insurance-backed guarantee (IBG) from a third-party provider. Check your original installation contract and any IBG documentation you received.
Installations completed by MCS-certified installers carry consumer protection through the MCS scheme. The MCS Complaints process can be used to resolve disputes where an MCS-certified installer has failed to meet their obligations. Check whether your installer was MCS-certified — if so, the MCS Consumer Code may provide an additional route of redress.
If your system was purchased through a finance agreement (loan, credit, or buy-now-pay-later), consumer credit law in the UK (Section 75 of the Consumer Credit Act) may give you rights against the finance provider as well as the installer. This applies where the credit agreement was linked to the purchase. Speak to the finance provider directly if your installer has ceased trading.
STS can help if your installer has disappeared: We provide independent technical diagnosis that GivEnergy can use to assess and progress your warranty claim without the original installer's involvement. We also help homeowners understand whether a fault is warranty-eligible before they contact GivEnergy, saving time in the process. Book a remote diagnostic →
Is GivEnergy going bust? What happens to my warranty if they do?
This is a genuine concern for anyone buying a battery system with a 12-year warranty — and it is a reasonable question to ask about any technology manufacturer. Here is what the current picture looks like and what it means for your warranty protection.
GivEnergy is a UK-registered company (Companies House registration available for public inspection) with offices in Coventry. As of 2025 it continues to manufacture and sell products through its UK installer network and operates its cloud portal. Like all technology companies, future business continuity is not guaranteed — but there are no public indicators of imminent financial difficulty as of this writing.
If GivEnergy ceased trading, the manufacturer warranty would become unenforceable — as it is with any manufacturer insolvency. This is a risk with all battery manufacturers. In practice, hardware that has already been installed continues to function regardless of manufacturer status. The risk is primarily to warranty claims for hardware replacement within the warranty period.
If your installation was financed through a regulated credit agreement, Section 75 of the Consumer Credit Act may provide protection against losses arising from supplier failure — including warranty claims you can no longer pursue against a failed manufacturer. Check whether your purchase qualifies.
Your GivEnergy inverter and battery hardware operates independently of GivEnergy's cloud infrastructure and business continuity. The local system functions — charging, discharging, EPS backup — do not require an active internet connection or GivEnergy's servers. Portal-dependent features (monitoring, remote control, smart tariff integrations) would be affected by cloud service closure, but the core hardware would continue to work.
STS operates independently of GivEnergy: Regardless of what happens to GivEnergy as a business, we will continue to support GivEnergy hardware — diagnosing faults, repairing inverters, configuring systems, and helping homeowners get value from their existing equipment. Our service does not depend on GivEnergy's cloud infrastructure or support network.
All fault diagnostic guides — identify whether your issue is warranty-eligible before contacting GivEnergy.
Browse problems →Required before raising a battery capacity claim — apparent capacity loss is often a calibration issue.
Calibration guide →Common fault that generates warranty enquiries — often firmware or cabling rather than hardware failure.
Diagnostic guide →All GivEnergy guides — setup, configuration, problems, account management and upgrades.
All GivEnergy guides →GivEnergy warranty — frequently asked questions
What STS can do — and what you need to do yourself
We are independent of GivEnergy and cannot submit warranty claims on your behalf. What we do is provide the technical evidence and expert assessment that makes the process faster and more likely to succeed.
What STS can do
What you need to do yourself
An annual STS system health check confirms your GivEnergy system is operating correctly, catches emerging faults before they develop, and produces a written record that demonstrates proper maintenance. This is useful evidence if a warranty claim is disputed. Health checks are available as a standalone service or as part of the Solar Health Plan.
Need warranty evidence or independent diagnosis?
GivEnergy requires evidence of hardware failure before authorising warranty replacement. An STS remote diagnostic provides the independent fault report you need to support your claim.