GivEnergy GivBack Programme — Sign Up, Payments & Opt Out
GivBack is GivEnergy's grid services programme — it pays battery owners to export power during high-demand events. This guide covers eligibility, the sign-up process, how payments work, what happens during grid events, and how to opt out. Independent advice — not affiliated with GivEnergy.
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If your battery behaviour changed after enrolling in GivBack, or you need help with eligibility, scheduling conflicts, or opting out — we can help.
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What is GivBack?
GivBack is GivEnergy's permanent grid services programme. It enrolls your battery in automated grid service events — periods when the national grid needs to balance supply and demand.
When the grid is under high demand, GivEnergy remotely controls your battery to export stored energy back to the network. In return, you earn payments. Events typically occur between 4 PM and 8 PM but can happen at any time.
There's no annual commitment. However, once enrolled, your battery participates in all scheduled grid events automatically — participation is mandatory, not optional per event.
No manual intervention required during events. Your battery responds to remote signals and handles all charging and discharging automatically. Your normal schedule resumes after each event.
Eligibility (all required)
You must meet every requirement below to enrol in GivBack.
Working smart meter at property
SMETS2 or equivalent for your energy supplier
GivEnergy battery installed and commissioned
Includes GEN 2, GEN 3, and Hy models
Battery NOT already managed by another flexibility service
Cannot run Octopus Intelligent Flux simultaneously
Property in England, Wales, or Scotland
NOT Northern Ireland or crown dependencies
Sign-up process
Sign up through the GivBack app — NOT through the main GivEnergy app or portal.
Available on App Store (iOS) and Google Play (Android). This is a separate app from the main GivEnergy app.
Use the same email address as your main GivEnergy account for seamless linking.
Required for NESO (National Electricity System Operator) compliance. You'll need your MPAN and postcode.
Authorise GivBack to remotely control your battery for grid service events.
If on a time-of-use tariff, enter your cheap-rate window (e.g. 11 PM – 7 AM for Economy 7). GivBack uses this to optimise around your existing charging schedule.
Address verification problems?
If you see "No devices at this address", enter your address exactly as it appears on your energy bill (including flat/apartment numbers). Try signing up anyway — registration failure often triggers an email follow-up from GivBack support.
Still unable to verify? Email givback@givenergy.co.uk with your full address, MPAN, and a screenshot of the error.
How payments work
GivBack payments are entirely separate from your Feed-in Tariff or Smart Export Guarantee — this is additional income.
The delay covers initial NESO settlement and payment processing. GivEnergy will contact you to request bank account details for direct payments.
Once set up, payments arrive monthly to the account you provide. Keep an eye on your inbox for the initial bank details request.
Participating in grid events does not change your electricity import or export rates. You pay the same tariff whether you participate in GivBack or not.
What happens to your schedule during events
When GivBack runs a grid service event, the system temporarily adjusts your battery schedule for that event day.
Opting out of GivBack
Two steps — email GivBack, then revoke access in your portal.
Send an email to givback@givenergy.co.uk
Subject: Opt Out
Body: Your name + full address
GivBack will process your opt-out within 1–2 working days.
Log into givenergy.cloud → My Account → Connected Apps → find the GivBack OAuth entry → click Revoke. This immediately removes GivBack's remote control access to your battery.
When to call STS
Book a diagnostic if any of these apply after enrolling in GivBack.
Frequently asked questions
It's not recommended. Octopus Intelligent has its own automated battery control that conflicts with GivBack's remote dispatch signals. If both are running simultaneously, you may experience scheduling errors, unexpected charging patterns, and battery behaviour that neither system intended. Octopus runs its own separate grid services scheme — if you're on Octopus Intelligent, use theirs instead.
GivEnergy doesn't publish fixed rates — payments depend on grid demand, battery size, and usage patterns. Users typically report earning £50–£200 per year, but this varies significantly.
For most events, no — grid events typically run in the afternoon/evening (4–8 PM), well before your overnight cheap-rate charging window. The system automatically reverts to your normal schedule after an event.
Yes. During grid events, the system uses any spare battery capacity beyond what's needed for your household's solar self-consumption. The system prioritises household demand first — it never exports energy you need.
Check the portal event log for any "Grid Service Demand Response" entries. Confirm your smart meter is still reporting. Check the GivBack app for participation status. If 3+ months have passed with zero events, contact givback@givenergy.co.uk to verify your registration.
Two steps: (1) Email givback@givenergy.co.uk with subject "Opt Out" including your name and address. (2) Log into the GivEnergy portal → My Account → Connected Apps → find the GivBack OAuth entry → click Revoke. Once revoked, GivBack no longer has remote control access.
Need help with GivBack?
Whether it's enrolment issues, scheduling conflicts with your tariff, or unexpected battery behaviour after signing up — tell us what's happening and we'll diagnose it.