Snug Energy has gone into liquidation —
here's what to do next
Snug Energy Ltd of Doncaster entered voluntary liquidation in December 2025. If your solar panels, battery, or boiler were installed by Snug Energy, the company can no longer support your system directly — but if you have an insurance-backed guarantee your workmanship cover may still be valid, your manufacturer warranties are unaffected, and your system is almost certainly recoverable. Here's the full picture.
We're an independent solar support company based in Yorkshire. We handle monitoring transfers, documentation recovery, fault diagnosis, and ongoing maintenance for systems installed by companies that have closed — including Snug Energy. We cover Doncaster, Sheffield, Barnsley, Wakefield, and across Yorkshire.
System Recovery Service → Book a call to discuss →Independent — not affiliated with any installer, manufacturer, or trade body.
What happened to Snug Energy
Snug Energy Ltd was a family-run installer based at Kirk Sandall Industrial Estate in Doncaster. They installed solar PV systems, battery storage, and gas boilers across South Yorkshire, West Yorkshire, Nottinghamshire, and Lincolnshire. The company held MCS, RECC, NAPIT, and TrustMark accreditations.
Companies House filings — Company no. 11422096
Directors passed a resolution to voluntarily wind up the company.
A licensed insolvency practitioner was appointed to manage the liquidation process. Statement of affairs filed the same day.
Address transferred from Kirk Sandall Industrial Estate, Doncaster DN3 1QR to Suite 500, 94a Wycliffe Road, Northampton NN1 5JF (liquidator's address).
Liquidator filed a notice of disclaimer with the Registrar of Companies.
Act now on consumer protection. If Snug Energy was RECC-registered when your system was installed, their consumer protection scheme has claim windows. Check the RECC register and file a complaint as soon as possible. Section 75 credit card claims also have time limits.
What Snug Energy's liquidation means for your solar system
The company is gone, but your system isn't. Here's what's affected and what isn't.
Installer workmanship warranty — Snug Energy can no longer honour this directly. However, if your installation included an insurance-backed guarantee (IBG), that cover survives the installer's closure. IBGs are typically 2, 5, or 10 years depending on the level purchased — check your paperwork for a certificate. If you're outside the IBG period or didn't have one, workmanship faults will need an independent engineer.
Aftercare and support — gone. No one to call for system queries, monitoring help, or firmware updates.
Monitoring access — may be locked. If Snug Energy registered your inverter under their company account, the login has died with the business.
Scheduled maintenance — cancelled. Any annual service agreement or planned visits will not happen.
Insurance-backed guarantee (IBG) — if your installation came with one, this is specifically designed to survive installer closure. IBGs typically run for 2, 5, or 10 years depending on the level purchased. Check your installation paperwork for an IBG certificate.
Manufacturer warranties — fully valid. Your inverter, battery, and panels each have separate manufacturer warranties that are independent of the installer. Claim directly with the manufacturer.
Your generation data — safe on the manufacturer's servers. Monitoring data is not lost when the installer account closes — it just needs to be transferred to your own account.
MCS registration — permanent. If Snug Energy registered your installation with MCS, that record is independent and searchable at mcscertified.com.
Consumer protection — possibly. Snug Energy held RECC accreditation, which includes consumer protection for installations completed while they were members.
Five steps to recover your Snug Energy system
Work through these in order. Some have time limits, so start with consumer protection and financial claims before moving to the technical recovery.
First, check your installation paperwork for an insurance-backed guarantee (IBG) certificate — if you have one, this is designed to cover workmanship faults when an installer ceases trading. IBGs are typically 2, 5, or 10 years depending on the level purchased. Next, search the RECC register for Snug Energy to confirm they were a member when your installation was completed — if they were, file a complaint through the RECC consumer protection scheme, which may cover remedial work up to £2,500 and includes deposit protection. If you paid by credit card, contact your card issuer about a Section 75 claim. These all have time limits — act first.
Before spending money on anything, find out what state the system is actually in. A remote diagnostic (£75) gives you a structured assessment: is the system generating, are there faults, what's the monitoring status, and what needs attention. This becomes your action plan.
Snug Energy almost certainly registered your inverter under their installer account — that's standard practice for Doncaster-area installers. You'll need the inverter serial number (on the label on the unit) and proof of address to claim it. Our Monitoring Account Transfer service handles this — or follow the step-by-step guide to do it yourself. Once transferred, you'll see live generation data and can spot faults immediately.
Snug Energy installations are recent, so the paperwork trail should still be fresh. Check for your MCS certificate, DNO notification, warranty cards, and commissioning report. If they didn't hand these over — or you've lost them — search mcscertified.com for your MCS certificate and contact Northern Powergrid (the DNO for Doncaster and South Yorkshire) to confirm the G99 notification was filed. Our Documentation Recovery guide covers the full process.
Your Snug Energy system is still young — the first few years are when configuration drift, firmware issues, and early component faults are most common. Without Snug Energy coming back for scheduled check-ups, an independent annual maintenance visit catches these early and keeps the system optimised. From £195 per year.
Services for former Snug Energy customers
We're based in Yorkshire and cover the same areas Snug Energy served. These are the services most relevant to your situation.
Snug Energy systems are recent installs, so the hardware should still be in good shape. Recovery focuses on re-establishing monitoring, rebuilding documentation they didn't hand over, and checking for any early faults or configuration issues while the system is young.
System Recovery →Snug Energy likely registered your inverter under their company account. We contact the manufacturer, verify your ownership, and move the system to your own homeowner account so you can track generation again.
Monitoring transfer →Not sure if your Snug Energy system is working properly? A 30–45 minute engineer call gives you a clear picture — faults, monitoring status, and a written action plan. £75.
Remote diagnostic →Snug Energy systems are new enough that manufacturer warranties should still be active. If you've got an inverter or battery fault, we handle the claim with the manufacturer on your behalf.
Warranty support →Concerned about the quality of your Snug Energy installation? An on-site inspection covers wiring, mounting, earthing, and panel configuration. Written report for RECC claims, insurance, or peace of mind.
Independent inspection →Your Snug Energy system is still young, but without an installer to come back for the first-year check, an independent annual service catches configuration drift and teething issues early. From £195.
Annual maintenance →We cover the same areas Snug Energy served
Snug Energy operated across South Yorkshire, West Yorkshire, Nottinghamshire, and Lincolnshire. We're based in Yorkshire and provide on-site support across all of these areas. Remote diagnostics are available nationwide.
On-site coverage for Snug Energy customers
Guides for customers of installers that have closed
Step-by-step process for reclaiming an inverter account locked under a defunct installer. Covers GivEnergy, Solis, SolarEdge, and all major UK brands.
Monitoring recovery guide →Your inverter and battery warranties survive Snug Energy's closure. Here's how to claim directly with the manufacturer — what you need and how to escalate.
Warranty claim guide →Another South Yorkshire installer that entered voluntary liquidation in January 2026. Sheffield-based, ECO4 and Warm Homes scheme work.
All Seasons Energy guide →Missing your MCS certificate or DNO notification from Snug Energy? Most installation documents can be recovered — here's the full process.
Documentation guide →Common questions from Snug Energy customers
Snug Energy can no longer honour their installer workmanship warranty directly. However, if your installation came with an insurance-backed guarantee (IBG), that cover is designed to survive installer closure — check your paperwork for an IBG certificate. These are typically 2, 5, or 10 years depending on the level purchased, so you may still be covered. Separately, manufacturer warranties on your inverter, battery, and panels are completely independent and remain valid. You can claim directly with the manufacturer using the serial number on the unit. If Snug Energy was RECC-registered at the time of your installation, RECC consumer protection may also cover remedial work up to £2,500. Warranty claim guide →
If Snug Energy registered your system under their installer account, your monitoring access will have stopped working when the company closed. The data is still on the manufacturer's servers. You need to contact the manufacturer with your inverter serial number and proof of address to transfer the system to your own homeowner account. Monitoring recovery guide →
Check any paperwork you received at installation — the MCS certificate, warranty pack, or commissioning documents should show the installer company name. You can also search the MCS database at mcscertified.com using your postcode and approximate installation date. The company traded as Snug Energy Ltd from Kirk Sandall Industrial Estate in Doncaster (company number 11422096).
If you paid by credit card and the contract value exceeded £100, Section 75 of the Consumer Credit Act gives you a claim against the card issuer. For debit card payments, the Chargeback scheme may apply — contact your bank. If Snug Energy was RECC-registered, their consumer protection scheme includes deposit protection. You may also be able to register as a creditor with the appointed liquidator, though recoveries from liquidation are typically limited.
Yes. We support systems regardless of who installed them. Our System Recovery service covers the full picture — monitoring transfer, documentation rebuild, fault diagnosis, warranty status check, and a written condition report. For ongoing support, our Annual Maintenance service provides a yearly health check and priority access to repairs. We are based in Yorkshire and cover the same areas Snug Energy served.
Tell us what you're dealing with
Let us know what you have: what brand the system is, what documentation you were given, whether it appears to be generating, and what the monitoring situation is. We'll come back with a clear recovery plan — usually same day.