Tell us the inverter brand and model, or photograph the data label. Add the fault symptoms and your S postcode. If the house is stone-built, the roof is stone slate, or the address sits in one of the city's conservation areas, say so: that shapes the survey, not the price.
Book replacementDiagnose first — free if we can't fixBrilliant support to get my solar battery working again. I didn’t expect help on a Saturday but Ron answered the phone, listened and sent me the information I needed to get it going, answered questions etc. A brilliant service I’d happily recommend.
Absolutely wonderful support. I have a GivEnergy system that was installed in 2022, and a firmware update was flagged in the app, so I proceeded to update the software .... and immediately regretted it, as my inverter came up with an error, and was not working at all! With no GivEnergy support available, and my installer saying there was nothing he could do, I googled help, and found Ron. What a stroke of good luck! Submitted an on line enquiry late morning, and received phone call just after 5 pm, and later that evening Ron was able to supply me with old firmware no longer available on the GivEnergy web site. I was then able to update the firmware using a GivEnergy youtube video as reference, and hey presto the system was back up and running. One further slight adjustment by Ron and we are back normal. What a relief. I have no hesitation in recommending Solar Tech Support if you have a problem. Great service! And if you are a GivEnergy system owner, whatever you do, DO NOT UPDATE FIRMWARE!
Had a problem with my GivEnergy battery which seemed to be a calibration issue. My installer was unable to help so contacted Ron at Solar Tech Support who was immensely helpful. He diagnosed, confirmed and fixed the problem remotely and very speedily. Would thoroughly recommend this company for their knowledge and ability.
An amazing experience and service from Ronald - totally 100% recommend. All remotely sorted with no need to wait around for someone to pop in and sort. I was a little nervous about doing this but was really easy and he talks you through the steps. Just such relief and we are back up and running again.
Ron dealt with a battery issue within an hour on a weekend remotely. Very clear instructions to fix the issue worked first time. Excellent service.
My 90-year-old father-in-law had a solar system installed nearly three years ago that never worked properly and kept tripping out. Neither the original installer nor GivEnergy could resolve the issues, and we were even pushed towards replacing the system entirely when GivEnergy went bust. I contacted Ron at Solar Tech Support via WhatsApp, and within a few hours he had diagnosed multiple faults — including incorrect wiring that posed a potential fire risk. He carried out a home visit in Nottingham for £295 (including parts), fixed everything, completed firmware updates, and ensured the system was fully operational. Since then, it has worked perfectly. Ron was knowledgeable, responsive, and took the time to explain everything clearly. Highly recommended — excellent value and complete peace of mind.
Sheffield City Council's conservation area appraisals describe the fabric street by street, in the present tense. For an inverter job they answer the two questions that matter before a price is sent: what the wall is, and what the roof is.
In Nether Edge the appraisal records masonry as typically squared rough sandstone, usually laid in regular courses to main elevations, often with quoins to corners, and roofs as predominantly Welsh slate, with clay tiles on some later 20th century development.
Brick is the exception there rather than the rule, turning up as brindle brick on parts of the area and often on the side and rear.
The predominant covering recorded in the Nether Edge appraisal, and the most common roofing material in Fulwood (para 7.7)
Fulwood's appraisal: most buildings are fronted with stone, while side elevations are often constructed with brick (paras 7.6, 7.7)
In the Ecclesfield conservation area the council records that many former slate roofs have been replaced with concrete tiles
Three coverings, three different ways of getting a DC cable through a roof and closing it properly afterwards. Which one is over your rafters is a site question rather than a postcode question.
The stone here is local enough to have taken the name of the place it came out of. Geologists visiting Grenoside's quarries in the late 18th century gave the village's name to a Coal Measures sandstone, and the British Geological Survey still lists Grenoside Sandstone as a named unit.
The council's Grenoside appraisal records that the stone went into grindstones, furnace linings, cementation chests, kerb stones, gate posts and walling stone, and that Hillsborough Barracks, the Wicker Arches and the Post Office in Fitzalan Square are all built with stone quarried there.
Local stone is not an obstacle to an inverter replacement. It is information a quote should already contain rather than discover on the day.
The brand on the wall is an accident of who was trading when the array went up. What can be done with it now is settled by the building it is fixed to.
Each of the four groups below runs into Sheffield's fabric at a different point.
The quality end of the feed-in-tariff fleet, fitted when the arrays under them were new.
In our experience plenty of the installers from that boom are no longer trading, so a lot of the systems we get called to have nobody left behind them.
The consequence here is the paper trail. Commissioning records, warranty documents and monitoring logins tend to be missing, and we rebuild what can be rebuilt alongside the swap. Documentation recovery →
The volume string brands of the same period, and normally a like-for-like replacement onto an array that is staying exactly where it is.
The consequence here is the roof entry. The DC pair comes off the array, through the covering and down to the unit, and where that covering is stone slate or sandstone flag the penetration point gets chosen at survey.
The existing string, its voltage window and the cable already run through the building all get read first, so the new unit answers the array rather than the catalogue.
In our experience this is the retrofit battery brand we meet most often, bolted onto arrays that were installed years earlier.
Firmware, a CT clamp on the wrong conductor and a comms dropout all present as dead hardware, so we prove which it is before anyone pays for a box. Common GivEnergy faults →
The consequence here is wall space. A hybrid retrofit puts a second box beside the first, and on a stone elevation with limited internal wall the job becomes a choice between positions rather than a swap into the old one.
Where the hardware really has gone, the swap runs at one fixed supplied-and-installed price. GivEnergy in Yorkshire →
In our experience the optimiser systems we get called to sit on the awkward, overshadowed roofs, the ones a plain string inverter was never going to carry through the afternoon.
The consequence here is access. A failed inverter is an indoor swap and the rooftop hardware stays put. A failed optimiser is not, because reaching one means going back onto the covering, and on a sandstone flag roof that is a roofing operation with its own method.
Which of the two it is gets established remotely, before a quote goes out. Sunsynk, Huawei, Enphase, Fox ESS and SolaX follow the same route. Full service details →
Single-phase, 2–6 kW, all-in. The usual answer on a feed-in-tariff array, sized against the panels that are up there rather than against the catalogue.
For a dead string unit on a house that is going to take storage. A GivEnergy swap is covered instead by one fixed supplied-and-installed price.
Larger single-phase units and anything three-phase, quoted per system once the supply and the existing array have been looked at. Full pricing details →
Every figure covers supply, decommission, install, commissioning, the G98 or G99 notification to Northern Powergrid (Yorkshire) and the written report.
There is no stone surcharge and no conservation-area surcharge. What the fabric changes is how much the survey has to pin down before the quote is issued.
Out in the villages around the edge of the city, the council's appraisals describe a stone-roofed tradition that is thinning out. They say so in their own words.
Two cautions travel with all six. None of them counts stone slate roofs, and the oldest was written in 2006, so a named survivor in an appraisal is not evidence about the house next door.
The asbestos line is the one we act on hardest. Where an outbuilding covering might be corrugated sheet, nobody goes up until the material has been identified.
If the covering is being repaired or renewed, the array has to come down and go back up anyway. Dealing with a tired inverter inside the same access window beats paying for the scaffold twice.
Remove and reinstall details →An independent look at the whole system with a written report. The sensible first move when the array came with the house and the paperwork did not.
Inspection details → Book inverter replacementThe city and the villages around it, on one set of prices and one set of lead times.
Three sets of adopted management proposals bear directly on roof and elevation work.
The Dore proposals (adopted 30 March 2009) and the Broomhill proposals (adopted 17 December 2007) share a paragraph recording that buildings have been adversely affected by, among other things, “the replacement of natural slate roofs with artificial slate or concrete tiles”, and that removing original details such as chimneys, railings and stone gate piers has spoiled the external appearance of a building.
The Grenoside proposals go further on roofs, recommending that the Council “will consider the need for Article 4(2) Directions”.
Read together, those are documents about what a roof looks like from the street. That is the test any roof intervention here should expect to be judged against.
The Broomhill proposals of December 2007 list seventeen issues. One of them is the unsightly location of satellite dishes: a dish on the front of a historic building, the council writes, can spoil the appearance of the building and the streetscene.
That same document makes no reference to solar panels, photovoltaics or renewable equipment of any kind, and it is now long past its own review date.
So the document to read before a solar job is the council’s current conservation areas page, which does have a heading for solar panels, rather than a set of proposals adopted in 2007.
All solar services in Sheffield → · Rotherham → · Barnsley → · Inverter replacement in Leeds →
Send the brand, the model and what the unit is or is not doing, or a photo of the data label. We size the replacement against the array already on your roof, put the price in writing and book the visit. If the property is stone-built or sits in a conservation area, mention it up front: it changes what we check, not what you pay.
Due to unprecedented demand we’re currently only carrying out on-site work in Yorkshire, and replies are taking up to 7 days. Remote diagnostics continue for the whole UK as normal.
Every message is read and answered, so please don’t send it twice; that only slows the queue.
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